Desktops w/ local printers cannot print or oprn printers page

Discussion in 'Windows Small Business Server' started by GNSM100, Apr 5, 2005.

  1. GNSM100

    GNSM100 Guest

    Desktops with local printers (Parallel or USB) all of a sudden cannot print
    to ANY printers. When "file/print" is selected from any application, the
    desktops feeze up for a few moments, and nothing happens. No additional
    printer related dialogue screens appear. I cannot open the printers page from
    the start menu either. Nothing happens.

    Desktops without local printers, but that have network printers set up,
    print just fine to the network printers. Only those desktops with local
    printers attached cannot print.

    This problem started out of nowhere and applies to all desktops with local
    printers. The problem appeared at the same time to all desktop users.

    I checked the desktop services, and the all services are started EXCEPT Fax.
    When I try to manually start the Fax service, it fails. All other services
    appear to start normally. Server services appear to be OK also.

    Rebooted server and all desktops. Problem still exists. Checked GP objects.
    Nothing obvious. (I had made a change to an Outlook setting in GP....but not
    printing related)

    Server is SBS 2003
    Desktops are XP pro.

    Any help is greatly appreciated.

    Nick
     
    GNSM100, Apr 5, 2005
    #1
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  2. Hello Nick,

    Thank you for posting to the SBS Newsgroup.

    Regarding this specific issue, I need to gather some information from you.

    1. Please go to a problematic computer's Control Panel, select Printers and
    Faxes, delete all the printers and then reinstall the local printer, does
    the issue happen?

    2. Please uninstall the Fax Client from the problematic computer, see
    whether the issue cease?

    i) If you are running Windows XP, please go to Control Panel, Add/Remove
    Programs, Add/Remove Windows Components, uninstall the Fax Service.

    ii) If it is Win2K, uninstall the Fax client from Add/Remove Program Files.

    If these issues still occur, please go to one of the problematic clients,
    run "eventvwr", and paste all the printing related error information here.

    Thanks for your time. I am looking forward to hearing from you soon.

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

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    Brandy Nee [MSFT], Apr 5, 2005
    #2
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  3. GNSM100

    GNSM100 Guest

    Well, as it turns out, this was due to a Group Policy change I had made.

    I created a GP to prevent users from adding email accounts in their Outlook
    (to prevent users from accessing their personal POP3 email accounts and
    potentially bringing in a virus, etc.)

    I'm pretty sure that the policy confliced with SBS's automatic inatallation
    of the fax client. Being thet the Fax client sets up a printer, somewhere
    along the line, the local printing options want awry.

    I removed the policy, ran gpupdate on all the affected users, and everything
    has been just fine.

    Thanks for the guidance!
     
    GNSM100, Apr 6, 2005
    #3
  4. Hello Nick,

    Thanks for posting back.

    I'm glad to hear that things are working fine for you now. Please do not
    hesitate to post in this great newsgroup if you need any assistance in the
    future. I look forward to working with you again.

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Brandy Nee [MSFT], Apr 7, 2005
    #4
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