Dialing Rules, Calling Cards

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by drnate, May 23, 2007.

  1. drnate

    drnate Guest

    Hello! I've been working on this for several hours and can't seem to find
    anything that addresses my issues. I am trying to send a fax with a custom
    calling card. I have the calling card information entered into the dialing

    When I put the number in proper cannonical format, I get a pop up box
    declaring that there are no outlook contacts with that number. Furthermore,
    no matter what I try, the system simply refuses to use my calling card. Is
    there a place I'm supposed to check that says "use calling card for this area
    code" or something similar? It seems like I'm missing something really
    simple. Thank you for your insight!

    drnate, May 23, 2007
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  2. drnate

    PaulB Guest

    Hi Nathan,
    Go to the Control Panel and select "Phone and Modem Options"
    The select edit for "location name" then select the Calling card tab.
    Hope this helps
    PaulB, May 24, 2007
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  3. drnate

    PaulB Guest

    Sorry misread your post
    PaulB, May 24, 2007
  4. State your fax software.
    State the method used for recipient selection.
    State the data source for your fax numbers.
    Russ Valentine [MVP-Outlook], May 24, 2007
  5. drnate

    drnate Guest

    Hello Russ:
    Here goes:
    I am using the fax software that came with Vista Ultimate. I accessed it
    under Start > Accessories > Windows Fax an Scan.

    I am greeted by the Windows Fax and Scan Window. When I click on "New Fax,"
    the New Fax Windows opens. I enter the fax number in +1 (000) 000-0000
    format in the "To" box near the top of the window. I do not need to send
    hundreds of faxes each day, so I was hoping to get around buying additional
    fax software.

    I do not currently have a data source for my fax numbers. I just enter
    them directly into the "To" box in the New Fax Window. If I had a choice,
    I'd use the Windows Contacts address book to control fax and phone numbers.
    However, when the Select Recipients box opens after clicking on the "To"
    window, the only Address Book listed is "Outlook Address Book," and when I
    click on Advanced Find, a window informs me "The search cannot be completed.
    You must have an address list to search in. If you don't have an address
    list, contact your Microsoft Exchange administrator." I am just a simple
    home user that would like to fax some paperwork to city hall. I have checked
    and found that I do not even have Outlook installed.

    I hope this is helpful. Thank you for your time.

    drnate, May 24, 2007
  6. Those are really bizarre error messages if you've never had Outlook
    installed on this partition. WFS should default to using Windows Contacts if
    Outlook has never been installed. What happens if you create a Contact
    Record with a properly formatted fax number in Windows Contacts? Can you
    then invoke that Contact from the New Fax Window?
    As you know, canonical format should invoke the processing of dialing rules
    no matter how that number is entered. All bets are off with WFS. No one
    seems to know how or whether this program works.
    Russ Valentine
    Russ Valentine [MVP-Outlook], May 24, 2007
  7. drnate

    drnate Guest

    Dear Russ,

    I fixed part of the problem. I am using a Toshiba laptop that came with
    evaluation copies of the MS Office 2007 programs installed. After I
    uninstalled the main program, WFS allowed me to choose from my contacts

    I am still having trouble with the calling card. I have tried with and
    without adding all the prefixes in the target area code (under area code
    rules). I just cannot seem to get the software to use my calling card access
    number. It always dials the target number.

    Thank you again for your help.


    drnate, May 24, 2007
  8. I see. The plot thickens considerably.
    When you uninstalled Outlook, did the default Contact manager for the OS
    revert to Windows Contacts?
    By what method are you now selecting your recipient?
    I have no idea whether WFS was ever tested extensively against dialing rules
    before it was released, so I have no idea how it will function. All I know
    is that it invokes my dialing rules flawlessly for my Outlook Contacts. For
    all I know, I'm the only one who's tried it, and the experience of one means
    Russ Valentine
    Russ Valentine [MVP-Outlook], May 24, 2007
  9. drnate

    drnate Guest

    OK. I got it to work. To answer your questions, WFS now displays my Windows
    Contacts when I click on the "To" button. I can select my recipient from my
    vast array of contacts. MS Word, however, it seems, still looks for my
    outlook contacts when / if I try to mail merge. I'll cross that bridge if I
    come to it... I'm confused about why Windows would want to store addresses
    in two separate places anyway...

    I took your advice and inputted a fax number (in proper format) for the
    destination contact directly into Windows Contacts. I selected the desired
    recipient as stated above. What turned the tide was I had to re-program my
    area code to "000" to get the program to use my calling card. Apparently the
    software was dialing "1 + the number" for all telephone numbers inside my
    area code and would use the calling card for all numbers outside my area
    code. I'm pretty sure this is not an "intended use," but it does seem to
    work now. Eventually, I would like to be able to send a local fax without
    the calling card. I'll probably have to set up a new rule to handle that.
    Thank you for your help. If you need clarification on what I did (so I can
    be of help to others), please let me know!


    drnate, May 25, 2007
  10. Of course Word looks for Outlook. It cannot integrate with anything else.
    Never has.
    Your "workaround" is indeed one of a kind. It suggests something was wrong
    with your configuration.
    Russ Valentine
    Russ Valentine [MVP-Outlook], May 25, 2007
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