Diff problems after downloading KB828750 w o de-activating Norton

Discussion in 'Windows Update' started by cjsbj, Oct 5, 2003.

  1. cjsbj

    cjsbj Guest

    I am assuming that Norton should have been de-activated...
    I can't imagine what else could have gone wrong.

    Symptoms:
    Computer slowed down when I was clicking from page to
    page while researching on the web. (i.e., not responding
    to the clicks.)
    Computer disconnected me while on the web.
    When I wanted to disconnect later, it would not accept
    the "disconnect" click.

    The computer was also less responsive in bringing up
    the "print" box and sending info to the printer.

    At first I thought that this sluggishness was due to my
    installation of Norton earlier in the week. However, Free
    Cell was also acting up. What a blow!

    The first time I tried to open free cell and select a
    game, I tried to select the option of choosing a certain
    number. It froze. ctrl alt del, end task.

    I tried again. Now, instead of the options box, I just
    gothe box saying "are you sure you want to exit this
    game?" If I said no, it would freeze. With yes, it would
    close.

    QUESTION: I would like to re-install the KB828750 without
    the Norton on. I would also like to re-install the games.

    Would I have to uninstall both first...and how?
    I can't find where the games are, only the shortcut (via
    Explore)

    Also, how to re-install an item from your windows update
    history? (Since I am on a "new" computer onto which I had
    installed my Win 98SE, I had to download many drivers,
    etc., including the games.)

    It had been running like a charm till now. (Thinkpad 390e)
    It's almost 3 a.m., and I'm probably forgetting something
    important, but I just can't deal with this anymore tonight.

    Any help would be appreciated. C.
     
    cjsbj, Oct 5, 2003
    #1
    1. Advertisements

  2. cjsbj

    Lucy [MS] Guest

    C.

    You can uninstall KB828750 from the Control Panel Add/Remove Programs.
    After you uninstall the update does the computer performance increase? Does
    it still respond slow? What about the games? You can reinstall the update
    by visiting Windows Update after you uninstall the update.


    Thanks,
    Lucy [MS]

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Lucy [MS], Oct 6, 2003
    #2
    1. Advertisements

  3. cjsbj

    Lucy [MS] Guest

    I'm glad the update is now working. I do have a couple questions:

    What version of Norton are you running?
    Do you have the real time scan process enabled?

    Any information will be helpful.



    Thanks,
    Lucy [MS]

    This posting is provided "AS IS" with no warranties, and confers no rights.



     
    Lucy [MS], Oct 8, 2003
    #3
  4. Hi,

    Could you please answer a few question to help us better understand what
    happened?

    Did you reinstall the update KB828750?
    Did you disable Norton when you reinstalled?
    After reinstalling the update did the performance issues return?

    Thank you

    Eric Brodish

     
    Eric Brodish [MSFT], Oct 8, 2003
    #4
  5. cjsbj

    XS11E Guest

    Eric, could you and others please take a look at my posts regarding
    828750?

    The title is "Cumulative Patch for Internet Explorer 6 Service Pack 1
    (KB828750)"

    I've been reading several posts regarding this patch and it seems some
    are having different problems but the problems all relate to this
    particular patch, something is very wrong!

    Thank You!
     
    XS11E, Oct 8, 2003
    #5
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.