Directory or file cannot be created

Discussion in 'Windows Update' started by Kent, Oct 23, 2008.

  1. Kent

    Kent Guest

    I cannot get any update to install. XP Pro, trying to get sp3 and lots of
    security updates. I can download, run. They unpack, give me the eula choice
    and then fail with "Directory or file cannot be created". I have done the
    kb943144 reregistration to no avail. This has been going on for some time,
    predating the sp3 release.
     
    Kent, Oct 23, 2008
    #1
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  2. How much free space is available on the drive ?
    What is the installed antivirus/security suite ?

    Please try installing one of the downloaded updates again. When it fails
    to install, open the WindowsUpdate.log located in WINDOWS
    Start > Run > type in
    windowsupdate.log
    Click OK or press Enter

    Scroll all the way to the bottom for the most recent entries to the log.
    Copy and paste at least the last 50 or so lines into your reply, Kent.


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Oct 23, 2008
    #2
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  3. Kent

    Kent Guest

    Thanks,
    I have 125 gigs free on the hard drive.
    McAfee total protection service 4.7.0.538 Patch 003a
    Here are a few from Windows Update fatals:0x80070052 and 0x8024200b

    2008-10-23 14:54:10:502 1180 124 Handler Attempting to create remote handler
    process as CASAFLORA\kkratz in session 0
    2008-10-23 14:54:10:940 1180 124 DnldMgr Preparing update for install,
    updateId = {9DFF6D69-0207-4551-9A47-5388551333A0}.100.
    2008-10-23 14:54:11:065 6060 b54 Misc =========== Logging initialized
    (build: 7.2.6001.784, tz: -0500) ===========
    2008-10-23 14:54:11:065 6060 b54 Misc = Process:
    C:\WINDOWS\system32\wuauclt.exe
    2008-10-23 14:54:11:065 6060 b54 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-10-23 14:54:11:049 6060 b54 Handler :::::::::::::
    2008-10-23 14:54:11:065 6060 b54 Handler :: START :: Handler: Windows Patch
    Install
    2008-10-23 14:54:11:065 6060 b54 Handler :::::::::
    2008-10-23 14:54:11:065 6060 b54 Handler : Updates to install = 1
    2008-10-23 14:54:11:065 6060 b54 Handler : Installing update
    {9DFF6D69-0207-4551-9A47-5388551333A0}.100
    2008-10-23 14:54:11:065 6060 884 Handler Installing with parameters=-q -z
    -er,
    sandbox=C:\WINDOWS\SoftwareDistribution\Download\d78980f289ff5cbd790156e5d1e92d28.
    2008-10-23 14:54:17:659 6060 884 Handler Install completed with 0x80070052.
    2008-10-23 14:54:17:659 6060 b54 Handler FATAL: UH: 0x80070052:
    InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
    2008-10-23 14:54:17:659 6060 b54 Handler : WARNING: Install completed:
    result type = 0x0, installer error = True, error = 0x80070052, disabled until
    reboot = No, reboot required = No
    2008-10-23 14:54:17:659 6060 b54 Handler FATAL: UH: 0x8024200b:
    HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
    2008-10-23 14:54:17:659 1180 1594 AU >>## RESUMED ## AU: Installing update
    [UpdateId = {E195380D-E1CE-4DB6-AD8E-F7B3884335D0}]
    2008-10-23 14:54:17:659 6060 b54 Handler :::::::::
    2008-10-23 14:54:17:659 1180 1594 AU # WARNING: Install failed, error =
    0x80070052 / 0x80070052
    2008-10-23 14:54:17:659 6060 b54 Handler :: END :: Handler: Windows Patch
    Install
    2008-10-23 14:54:17:659 6060 b54 Handler :::::::::::::
    2008-10-23 14:54:17:846 1180 124 DnldMgr Preparing update for install,
    updateId = {E21709F8-D703-4FF3-B062-809CEFA57B75}.103.
    2008-10-23 14:54:17:846 6060 12a8 Handler :::::::::::::
    2008-10-23 14:54:17:846 6060 12a8 Handler :: START :: Handler: Windows
    Patch Install
    2008-10-23 14:54:17:846 6060 12a8 Handler :::::::::
    2008-10-23 14:54:17:846 6060 12a8 Handler : Updates to install = 1
    2008-10-23 14:54:17:846 6060 12a8 Handler : Installing update
    {E21709F8-D703-4FF3-B062-809CEFA57B75}.103
    2008-10-23 14:54:17:846 6060 15a8 Handler Installing with parameters=-q -z
    -er,
    sandbox=C:\WINDOWS\SoftwareDistribution\Download\f3174104a45ae9b1276d8609df91dcb9.
    2008-10-23 14:54:22:674 1180 11b4 Report REPORT EVENT:
    {659859A8-31E9-489F-B4E7-1B13DA102E6B} 2008-10-23
    14:54:17:674-0500 1 182 101 {E195380D-E1CE-4DB6-AD8E-F7B3884335D0} 100 80070052 AutomaticUpdates Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070052: Security Update for Windows XP (KB954154).
    2008-10-23 14:55:01:065 6060 15a8 Handler Install completed with 0x80070052.
    2008-10-23 14:55:01:065 6060 12a8 Handler FATAL: UH: 0x80070052:
    InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
    2008-10-23 14:55:01:065 1180 1594 AU >>## RESUMED ## AU: Installing update
    [UpdateId = {1D15F829-5844-49B4-9518-AC5A91E12BCB}]
    2008-10-23 14:55:01:065 6060 12a8 Handler : WARNING: Install completed:
    result type = 0x0, installer error = True, error = 0x80070052, disabled until
    reboot = No, reboot required = No
    2008-10-23 14:55:01:065 1180 1594 AU # WARNING: Install failed, error =
    0x80070052 / 0x80070052
    2008-10-23 14:55:01:065 6060 12a8 Handler FATAL: UH: 0x8024200b:
    HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
    2008-10-23 14:55:01:065 6060 12a8 Handler :::::::::
    2008-10-23 14:55:01:081 6060 12a8 Handler :: END :: Handler: Windows
    Patch Install
    2008-10-23 14:55:01:081 6060 12a8 Handler :::::::::::::
    2008-10-23 14:55:01:081 1180 124 DnldMgr Preparing update for install,
    updateId = {7F435586-D50F-439A-BDCA-2F16A4924CBE}.101.
    2008-10-23 14:55:01:081 6060 b54 Handler :::::::::::::
    2008-10-23 14:55:01:081 6060 b54 Handler :: START :: Handler: Windows Patch
    Install
    2008-10-23 14:55:01:081 6060 b54 Handler :::::::::
    2008-10-23 14:55:01:081 6060 b54 Handler : Updates to install = 1
    2008-10-23 14:55:01:081 6060 b54 Handler : Installing update
    {7F435586-D50F-439A-BDCA-2F16A4924CBE}.101
    2008-10-23 14:55:01:081 6060 d20 Handler Installing with parameters=-q -z
    -er,
    sandbox=C:\WINDOWS\SoftwareDistribution\Download\ad744bdeedce85bf37a096f34577ff3a.
    2008-10-23 14:55:06:081 1180 11b4 Report REPORT EVENT:
    {F208A63F-409D-423B-B465-F583324044AD} 2008-10-23
    14:55:01:081-0500 1 182 101 {1D15F829-5844-49B4-9518-AC5A91E12BCB} 103 80070052 AutomaticUpdates Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070052: Security Update for Windows XP (KB938464).
    2008-10-23 14:55:07:831 6060 d20 Handler Install completed with 0x80070052.
    2008-10-23 14:55:07:831 6060 b54 Handler FATAL: UH: 0x80070052:
    InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
    2008-10-23 14:55:07:831 6060 b54 Handler : WARNING: Install completed:
    result type = 0x0, installer error = True, error = 0x80070052, disabled until
    reboot = No, reboot required = No
    2008-10-23 14:55:07:831 6060 b54 Handler FATAL: UH: 0x8024200b:
    HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
    2008-10-23 14:55:07:831 6060 b54 Handler :::::::::
    2008-10-23 14:55:07:831 6060 b54 Handler :: END :: Handler: Windows Patch
    Install
    2008-10-23 14:55:07:831 6060 b54 Handler :::::::::::::
    2008-10-23 14:55:07:846 1180 1594 AU >>## RESUMED ## AU: Installing update
    [UpdateId = {D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}]
    2008-10-23 14:55:07:846 1180 1594 AU # WARNING: Install failed, error =
    0x80070052 / 0x80070052
    2008-10-23 14:55:07:846 1180 124 DnldMgr Preparing update for install,
    updateId = {073D027A-2183-49A6-B56F-7389AACA4F4B}.104.
    2008-10-23 14:55:07:862 6060 12d0 Handler :::::::::::::
    2008-10-23 14:55:07:862 6060 12d0 Handler :: START :: Handler: Windows
    Patch Install
    2008-10-23 14:55:07:862 6060 12d0 Handler :::::::::
    2008-10-23 14:55:07:862 6060 12d0 Handler : Updates to install = 1
    2008-10-23 14:55:07:862 6060 12d0 Handler : Installing update
    {073D027A-2183-49A6-B56F-7389AACA4F4B}.104
    2008-10-23 14:55:07:862 6060 1734 Handler Installing with parameters=-q -z
    -er,
    sandbox=C:\WINDOWS\SoftwareDistribution\Download\66004d0acd607f44c08ee787c065c450.
    2008-10-23 14:55:12:846 1180 11b4 Report REPORT EVENT:
    {8387E4D4-3E41-4EAA-BB1E-F1C380AB9A5D} 2008-10-23
    14:55:07:846-0500 1 182 101 {D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E} 109 80070052 AutomaticUpdates Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070052: Security Update for Windows XP (KB951748).
    2008-10-23 14:55:13:331 6060 1734 Handler Install completed with 0x80070052.
    2008-10-23 14:55:13:331 6060 12d0 Handler FATAL: UH: 0x80070052:
    InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
    2008-10-23 14:55:13:331 1180 1594 AU >>## RESUMED ## AU: Installing update
    [UpdateId = {973E334F-2ABA-4DE2-B51B-EFB975992C1A}]
    2008-10-23 14:55:13:331 1180 1594 AU # WARNING: Install failed, error =
    0x80070052 / 0x80070052
    2008-10-23 14:55:13:331 6060 12d0 Handler : WARNING: Install completed:
    result type = 0x0, installer error = True, error = 0x80070052, disabled until
    reboot = No, reboot required = No
    2008-10-23 14:55:13:331 6060 12d0 Handler FATAL: UH: 0x8024200b:
    HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
    2008-10-23 14:55:13:331 6060 12d0 Handler :::::::::
    2008-10-23 14:55:13:331 6060 12d0 Handler :: END :: Handler: Windows
    Patch Install
    2008-10-23 14:55:13:331 6060 12d0 Handler :::::::::::::
    2008-10-23 14:55:13:362 1180 124 DnldMgr WARNING: Preparing update for
    install, updateId = {1D50EC11-98A5-4E57-BC69-F43C5686B0D6}.103 (using payload
    from revision 102).
    2008-10-23 14:55:13:378 6060 12a8 Handler :::::::::::::
    2008-10-23 14:55:13:378 6060 12a8 Handler :: START :: Handler: Windows
    Patch Install
    2008-10-23 14:55:13:378 6060 12a8 Handler :::::::::
    2008-10-23 14:55:13:378 6060 12a8 Handler : Updates to install = 1
    2008-10-23 14:55:13:378 6060 12a8 Handler : Installing update
    {1D50EC11-98A5-4E57-BC69-F43C5686B0D6}.103
    2008-10-23 14:55:13:378 6060 4f4 Handler Installing with parameters=-q -z
    -er,
    sandbox=C:\WINDOWS\SoftwareDistribution\Download\f284c51bc773fdc3beed16bd896ea25d.
    2008-10-23 14:55:18:331 1180 11b4 Report REPORT EVENT:
    {7A5F8E1A-92D7-482B-A841-85076324ABCB} 2008-10-23
    14:55:13:331-0500 1 182 101 {973E334F-2ABA-4DE2-B51B-EFB975992C1A} 104 80070052 AutomaticUpdates Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070052: Security Update for Outlook Express for Windows XP
    (KB951066).
    2008-10-23 14:55:18:831 6060 4f4 Handler Install completed with 0x80070052.
    2008-10-23 14:55:18:831 6060 12a8 Handler FATAL: UH: 0x80070052:
    InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
    2008-10-23 14:55:18:831 1180 1594 AU >>## RESUMED ## AU: Installing update
    [UpdateId = {8079EF5C-B355-4C65-8888-8D708BEB2D87}]
    2008-10-23 14:55:18:831 6060 12a8 Handler : WARNING: Install completed:
    result type = 0x0, installer error = True, error = 0x80070052, disabled until
    reboot = No, reboot required = No
    2008-10-23 14:55:18:831 6060 12a8 Handler FATAL: UH: 0x8024200b:
    HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
    2008-10-23 14:55:18:831 6060 12a8 Handler :::::::::
    2008-10-23 14:55:18:831 6060 12a8 Handler :: END :: Handler: Windows
    Patch Install
    2008-10-23 14:55:18:831 6060 12a8 Handler :::::::::::::
    2008-10-23 14:55:18:831 1180 1594 AU # WARNING: Install failed, error =
    0x80070052 / 0x80070052
    2008-10-23 14:55:18:878 1180 124 DnldMgr Preparing update for install,
    updateId = {548F2EA3-6811-4585-8761-40696DE555FE}.102.
    2008-10-23 14:55:18:893 6060 b54 Handler :::::::::::::
    2008-10-23 14:55:18:893 6060 b54 Handler :: START :: Handler: Windows Patch
    Install
    2008-10-23 14:55:18:893 6060 b54 Handler :::::::::
    2008-10-23 14:55:18:893 6060 b54 Handler : Updates to install = 1
    2008-10-23 14:55:18:893 6060 b54 Handler : Installing update
    {548F2EA3-6811-4585-8761-40696DE555FE}.102
    2008-10-23 14:55:18:893 6060 1728 Handler Installing with parameters=-q -z
    -er,
    sandbox=C:\WINDOWS\SoftwareDistribution\Download\42bdf2dd6f3cb2280ad31b41b6c04cff.
    2008-10-23 14:55:23:831 1180 11b4 Report REPORT EVENT:
    {F29D1672-1E04-4253-962C-8B582963A4C9} 2008-10-23
    14:55:18:831-0500 1 182 101 {8079EF5C-B355-4C65-8888-8D708BEB2D87} 103 80070052 AutomaticUpdates Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070052: Update for Windows XP (KB952287).
    2008-10-23 14:55:30:565 6060 1728 Handler Install completed with 0x80070052.
    2008-10-23 14:55:30:565 6060 b54 Handler FATAL: UH: 0x80070052:
    InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
    2008-10-23 14:55:30:565 1180 1594 AU >>## RESUMED ## AU: Installing update
    [UpdateId = {C549AD65-F3B3-42E6-B0D7-6FE55576F2BB}]
    2008-10-23 14:55:30:565 6060 b54 Handler : WARNING: Install completed:
    result type = 0x0, installer error = True, error = 0x80070052, disabled until
    reboot = No, reboot required = No
    2008-10-23 14:55:30:565 1180 1594 AU # WARNING: Install failed, error =
    0x80070052 / 0x80070052
    2008-10-23 14:55:30:565 6060 b54 Handler FATAL: UH: 0x8024200b:
    HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
    2008-10-23 14:55:30:565 6060 b54 Handler :::::::::
    2008-10-23 14:55:30:565 6060 b54 Handler :: END :: Handler: Windows Patch
    Install
     
    Kent, Oct 23, 2008
    #3
  4. Did you just reinstall Windows?
     
    PA Bear [MS MVP], Oct 23, 2008
    #4
  5. Kent

    Kent Guest

    no, this has been going on at least 5 months. XP and Office 2003 predate
    that by several years. I have updated to Excel and Word 07 in the last 45
    days but that did not effect this problem. My update history goes back to
    July - mostly failures.
     
    Kent, Oct 23, 2008
    #5
  6. PA Bear [MS MVP], Oct 23, 2008
    #6
  7. The installation issue is most likely *directly* attributable to McAfee
    as it's not allowing the creation of the directory or replacement of
    files. Check the User Guide or Help files to learn how to completely
    disable McAfee, which includes all related services and processes. If
    that includes a firewall you'll need to *enable the native XP firewall*.

    Once you've done that, then try once again to install the updates.

    I'd suggest you visit McAfee's web site for a possible clue but, just
    did that and frankly, their site is not very User friendly.
    You could try the " Virtual Technician " link on this page:
    http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

    There is an MSKB article that shows how to resolve a connection issue
    with the update web sites that is caused by McAfee:

    You receive error code 0xC80001FE when try to connect to the Windows
    Update Web site or to the Microsoft Update Web site to install updates
    http://support.microsoft.com/kb/958048

    Please read the KB as it advises one on configuring the AV scanner to
    avoid the issue and perhaps others related to McAfee.


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



     
    MowGreen [MVP], Oct 24, 2008
    #7
  8. Kent

    Datta Sapre Guest

    Here is my log. The issue is the same. See if you can discern anything from
    the log.
    2009-06-13 12:50:05:812 1104 83c Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0400) ===========
    2009-06-13 12:50:05:812 1104 83c Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2009-06-13 12:50:05:812 1104 83c Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2009-06-13 12:50:05:812 1104 83c Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF
    2009-06-13 13:12:49:468 936 37c Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0400) ===========
    2009-06-13 13:12:49:484 936 37c Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2009-06-13 13:12:49:484 936 37c Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2009-06-13 13:12:49:453 936 37c Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF
    2009-06-13 15:47:31:109 1996 8c Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0400) ===========
    2009-06-13 15:47:31:109 1996 8c Misc = Process: C:\WINDOWS\Explorer.EXE
    2009-06-13 15:47:31:109 1996 8c Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2009-06-13 15:47:31:109 1996 8c Shutdwn Install at shutdown: no updates to
    install
    2009-06-13 15:47:31:109 1996 8c Shutdwn FATAL: WUCheckForUpdatesAtShutdown
    failed, hr=80240FFF
    2009-06-13 15:48:04:500 1116 1520 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0400) ===========
    2009-06-13 15:48:04:500 1116 1520 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2009-06-13 15:48:04:500 1116 1520 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2009-06-13 15:48:04:500 1116 1520 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF
    2009-06-13 15:57:01:468 1108 630 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0400) ===========
    2009-06-13 15:57:01:468 1108 630 Misc = Process:
    \??\C:\WINDOWS\system32\winlogon.exe
    2009-06-13 15:57:01:468 1108 630 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2009-06-13 15:57:01:468 1108 630 Shutdwn FATAL: WUAutoUpdateAtShutdown
    failed, hr=80240FFF

    thanks,
    Datta


     
    Datta Sapre, Jun 13, 2009
    #8
  9. To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
    in your first post.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    <SNIP>
     
    PA Bear [MS MVP], Jun 14, 2009
    #9
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