Display Name - Change users email display name

Discussion in 'Windows Small Business Server' started by Dave Mc, Aug 7, 2007.

  1. Dave Mc

    Dave Mc Guest

    Hi There,
    I am trying to change the display name for user accounts.

    I have created the new account First name, last Name, Email alias. When I go
    into the user and change the display name it only show First Name Last Name
    on emails,

    I am creating new accounts e.g.
    First Name: John
    Last Name: Smith
    Alias: john
    actual email address
    Modifyed Display Name (default John Smith): John Smith - Company
    Email Display name: John Smith

    Any ideas please?
    Dave
     
    Dave Mc, Aug 7, 2007
    #1
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  2. Hello Dave,

    Thank you for posting here.

    From your post, I understand that after changing the Display Name of the
    users, the emails still show the old display name. If I have misunderstood
    your concern, please feel free to correct me.

    Firstly I would like to confirm that do you send the emails from OWA or
    from Outlook?

    Let's try following steps and check if it works:

    Suggestion 1: Manually update recipients' information:
    ==============================
    This issue can be caused by that the user information has not been updated.

    1. Open Exchange System Manager.
    2. Expand to DomainName-->Recipients-->Recipient Update Services
    3. Right click Recipient Update Service in the right pane and click Update
    Now.

    NOTE: If there are multiple entries in the right pane, please update all of
    them.

    4. Wait for an hour and check if the issue persists.

    Please send an email from OWA and check if the Display Name is correct.

    Suggestion 2:
    ===========================
    1. Open Exchange System manager

    2. Navigate to YourServer\Global Settings\Internet Message Formats

    3. In the right panel, please open the default entry properties page

    4. In the Advanced tab, please ensure "Preserve sender's display name on
    message" is checked.

    5. Click OK

    If you send emails from Outlook, please try following steps:

    Suggestion:
    =================
    When you user Outlook connect to your Exchange server and send a message,
    it will look up your logon name under AD (GC) and then get back the display
    name specified in the user's properties. If you have received emails from a
    sender before, the sender's display name are saved in cache files. Next
    time you receive the emails from him/her, the display name will be get from
    the cache file. Therefore, let's clean the cache file on the recipients'
    computer and check if it works:

    Step 1: Rename nickname cache
    ==============================
    1. Click "Start", point to "Search".

    2. Click "All Files and Folders" and click "More Advanced Options" and
    make sure the following options are checked:

    --Search System Subfolders
    --Search Hidden files and folders
    --Search Subfolders

    3. In the "All or Part of the File Name" box, type ".NK2" (without the
    quotation marks) and click "Search".

    4. Rename the file to "<profilename>.bak", and then press ENTER.

    5. Restart Outlook. Outlook will generate a new nickname cache.

    6. Test the issue.

    Step 2:
    ============
    Outlook performs a full download of Offline Address Book every 24 hours.
    You may want to manually download the Offline Address Book so that it will
    show the changed display name immediately in Outlook. To do so:

    1. On the Exchange server

    A. Start the Microsoft Exchange System Manager.
    B. Click to expand your server\Recipients\Offline Address Lists.
    C. Right-click Default Offline Address list and click Rebuild.

    2. On the Outlook client

    A. Close Outlook, and then delete all the .OAB files. In most cases,
    they're stored under the "%Userprofile%\Local Settings\Application
    Data\Microsoft\Outlook" folder.
    B. Start Outlook, click Tools, Send/Receive, and then choose "Download
    Address Book".
    C. In the pop-up window, ensure "Full Details" and "\Global Address List"
    are selected.
    D. Ensure the "Download Changes Since the last Send/Receive" check box is
    NOT selected, and then click OK.

    I hope the above information is helpful to you. However, if the issue
    persists, please help me gather following information:

    1. Please let me know if the issue happens on all the users or only happens
    on specific users.

    2. Please send me an Exchange MPS report

    a. Visit
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_Exchange.EXE to download the file.
    b. Run the MPSRPT_Exchange.EXE on the server box.
    c. Wait for 10~15 minutes.
    d. Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
    e. Send the .cab file directly to me

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
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    --------------------
    | Thread-Topic: Display Name - Change users email display name
    | thread-index: AcfZDs4N8YAOUOHHQEiBPoEhpXFfTA==
    | X-WBNR-Posting-Host: 207.46.192.207
    | From: =?Utf-8?B?RGF2ZSBNYw==?= <>
    | Subject: Display Name - Change users email display name
    | Date: Tue, 7 Aug 2007 09:20:01 -0700
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    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hi There,
    | I am trying to change the display name for user accounts.
    |
    | I have created the new account First name, last Name, Email alias. When I
    go
    | into the user and change the display name it only show First Name Last
    Name
    | on emails,
    |
    | I am creating new accounts e.g.
    | First Name: John
    | Last Name: Smith
    | Alias: john
    | actual email address
    | Modifyed Display Name (default John Smith): John Smith - Company
    | Email Display name: John Smith
    |
    | Any ideas please?
    | Dave
    |
     
    Manfred Zhuang [MSFT], Aug 8, 2007
    #2
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  3. If you changed the Display Name in the users' ADUC properties, but these
    users already had Outlook profiles configured before you did this, have them
    go to control panel | mail, edit the profile/change the Exchange
    server/re-enter the mailbox name & let it resolve. Outlook caches this info
    (annoying, isn't it?) Then open Outlook and send another test message out.

    Personally, I recommend Lastname, First instead of First Last.
     
    Lanwench [MVP - Exchange], Aug 8, 2007
    #3
  4. Exchange won't retrospectively update all internal emails to reflect the
    new Display Name, it will only be used for new messages created going
    forward. Additionally, the Outlook client may cache the Display Name for a
    short while (to minimise AD lookups).
     
    Steve Foster [SBS MVP], Aug 8, 2007
    #4
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