DNS PTR record disappeared

Discussion in 'Windows Small Business Server' started by I hate nightmare, Dec 13, 2007.

  1. Hi,

    I've setup a SBS2003 with SP2. I found the Reverse record for the DC is
    missing (The Forward A record is work fine). Therefore, I've create a PTR
    record manually. But, this record will be disappear about 30 minutes after.
    I've tried to created and created agian. But, this situation is still
    appeare. What's wrong ?? Do anyone could help ??
     
    I hate nightmare, Dec 13, 2007
    #1
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  2. PTR Records are set at your ISP
    Contact them and have them create one for you.

    Russ

    --

    Russell Grover
    Microsoft Gold Certified Partner
    Microsoft Certified Small Business Specialist.
    MCP, MCPS, MCNPS, (MCP-SBS)
    http://www.SBITS.Biz
    Server Monitoring for $4.99 - Free Sign-Up
    http://www.sbsowl.com
     
    Russ \(SBITS.Biz\), Dec 14, 2007
    #2
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  3. Sorry don't understand what do you means ? The DNS for AD own by ourself, but
    the PTR record set by ISP ??

    Could you advise more details ?

    Thanks !
     
    I hate nightmare, Dec 17, 2007
    #3
  4. Hello Customer,

    Thank you for posting here.

    From your post, I understand that PTR record for the DC keeps disappearing.

    I suggest you try following steps to see if it helps:

    Firstly, If it is convenient, I suggest you restart the sever and check if
    the issue persists. If it does not work, let's move on:

    Step 1:
    ========
    1. Open DNS management.
    2. Right click the reverse lookup zone and click Properties.
    3. Click Aging button.
    4. Set both options to 7 days and uncheck the box of Scavenge stale
    resource records and click OK.
    5. Restart the DNS service and manually create the PTR record.

    Step 2:
    ========
    Add following registry key to the server's registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Disabl
    eReverseAddressRegistrations
    Data type: REG_DWORD
    Value: 1

    I hope the above information is helpful to you. If the problem still
    occurs, please help me gather following information:

    Please download the MPS Report tool from the following link and run it on
    the SBS server, then send the generated CAB file to my mailbox
    for further investigation so that we can find what
    the root cause is:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_SETUPPerf.EXE

    For your information:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    88B7-F9C79B7306C0&displaylang=en

    Please try the above steps at your earliest convenience. If you have any
    concern, please feel free to let me know.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | Thread-Topic: DNS PTR record disappeared
    | thread-index: AchATnA8DNPgt7asQB6E7oNrRBsrmw==
    | X-WBNR-Posting-Host: 207.46.193.207
    | From: =?Utf-8?B?SSBoYXRlIG5pZ2h0bWFyZQ==?=
    <>
    | References: <>
    <>
    | Subject: Re: DNS PTR record disappeared
    | Date: Sun, 16 Dec 2007 17:45:01 -0800
    | Lines: 37
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:82331
    | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Sorry don't understand what do you means ? The DNS for AD own by ourself,
    but
    | the PTR record set by ISP ??
    |
    | Could you advise more details ?
    |
    | Thanks !
    |
    | "Russ (SBITS.Biz)" wrote:
    |
    | > PTR Records are set at your ISP
    | > Contact them and have them create one for you.
    | >
    | > Russ
    | >
    | > --
    | >
    | > Russell Grover
    | > Microsoft Gold Certified Partner
    | > Microsoft Certified Small Business Specialist.
    | > MCP, MCPS, MCNPS, (MCP-SBS)
    | > http://www.SBITS.Biz
    | > Server Monitoring for $4.99 - Free Sign-Up
    | > http://www.sbsowl.com
    | >
    | >
    | >
    | > message | > > Hi,
    | > >
    | > > I've setup a SBS2003 with SP2. I found the Reverse record for the DC
    is
    | > > missing (The Forward A record is work fine). Therefore, I've create a
    PTR
    | > > record manually. But, this record will be disappear about 30 minutes
    | > > after.
    | > > I've tried to created and created agian. But, this situation is still
    | > > appeare. What's wrong ?? Do anyone could help ??
    | >
    |
     
    Manfred Zhuang [MSFT], Dec 18, 2007
    #4
  5. Hi Manfred,

    The 1st step is default when the server was up and running. So, I haven't
    done anything. But, I have tried the 2nd steps and it seems ok so far... hope
    it can be fix the problem forever.

    BTW, could you advise what's the problem ?

    Many thanks for your great help ?
     
    I hate nightmare, Dec 19, 2007
    #5
  6. Hello Customer,

    Thank you for your reply.

    I understand that after adding the key to the registry, the issue seems to
    be resolved.

    The issue can be caused by that the DC registered the PTR record with an
    incorrect value.

    I suggest you monitor the situation for some time to see if it will reoccur.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | Thread-Topic: DNS PTR record disappeared
    | thread-index: AchB4tzxpZhpYpqZRNOF0cZkYa4UDw==
    | X-WBNR-Posting-Host: 207.46.19.168
    | From: =?Utf-8?B?SSBoYXRlIG5pZ2h0bWFyZQ==?=
    <>
    | References: <>
    <>
    <>
    <>
    | Subject: Re: DNS PTR record disappeared
    | Date: Tue, 18 Dec 2007 18:00:00 -0800
    | Lines: 163
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:82741
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hi Manfred,
    |
    | The 1st step is default when the server was up and running. So, I haven't
    | done anything. But, I have tried the 2nd steps and it seems ok so far...
    hope
    | it can be fix the problem forever.
    |
    | BTW, could you advise what's the problem ?
    |
    | Many thanks for your great help ?
    |
    |
    |
    | "Manfred Zhuang [MSFT]" wrote:
    |
    | > Hello Customer,
    | >
    | > Thank you for posting here.
    | >
    | > From your post, I understand that PTR record for the DC keeps
    disappearing.
    | >
    | > I suggest you try following steps to see if it helps:
    | >
    | > Firstly, If it is convenient, I suggest you restart the sever and check
    if
    | > the issue persists. If it does not work, let's move on:
    | >
    | > Step 1:
    | > ========
    | > 1. Open DNS management.
    | > 2. Right click the reverse lookup zone and click Properties.
    | > 3. Click Aging button.
    | > 4. Set both options to 7 days and uncheck the box of Scavenge stale
    | > resource records and click OK.
    | > 5. Restart the DNS service and manually create the PTR record.
    | >
    | > Step 2:
    | > ========
    | > Add following registry key to the server's registry:
    | >
    | >
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Disabl
    | > eReverseAddressRegistrations
    | > Data type: REG_DWORD
    | > Value: 1
    | >
    | > I hope the above information is helpful to you. If the problem still
    | > occurs, please help me gather following information:
    | >
    | > Please download the MPS Report tool from the following link and run it
    on
    | > the SBS server, then send the generated CAB file to my mailbox
    | > for further investigation so that we can find
    what
    | > the root cause is:
    | >
    | >
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | > 15706/MPSRPT_SETUPPerf.EXE
    | >
    | > For your information:
    | >
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    | > 88B7-F9C79B7306C0&displaylang=en
    | >
    | > Please try the above steps at your earliest convenience. If you have
    any
    | > concern, please feel free to let me know.
    | >
    | > Best regards,
    | >
    | > Manfred Zhuang(MSFT)
    | > Microsoft Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | > --------------------
    | > | Thread-Topic: DNS PTR record disappeared
    | > | thread-index: AchATnA8DNPgt7asQB6E7oNrRBsrmw==
    | > | X-WBNR-Posting-Host: 207.46.193.207
    | > | From: =?Utf-8?B?SSBoYXRlIG5pZ2h0bWFyZQ==?=
    | > <>
    | > | References: <>
    | > <>
    | > | Subject: Re: DNS PTR record disappeared
    | > | Date: Sun, 16 Dec 2007 17:45:01 -0800
    | > | Lines: 37
    | > | Message-ID: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain;
    | > | charset="Utf-8"
    | > | Content-Transfer-Encoding: 7bit
    | > | X-Newsreader: Microsoft CDO for Windows 2000
    | > | Content-Class: urn:content-classes:message
    | > | Importance: normal
    | > | Priority: normal
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:82331
    | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Sorry don't understand what do you means ? The DNS for AD own by
    ourself,
    | > but
    | > | the PTR record set by ISP ??
    | > |
    | > | Could you advise more details ?
    | > |
    | > | Thanks !
    | > |
    | > | "Russ (SBITS.Biz)" wrote:
    | > |
    | > | > PTR Records are set at your ISP
    | > | > Contact them and have them create one for you.
    | > | >
    | > | > Russ
    | > | >
    | > | > --
    | > | >
    | > | > Russell Grover
    | > | > Microsoft Gold Certified Partner
    | > | > Microsoft Certified Small Business Specialist.
    | > | > MCP, MCPS, MCNPS, (MCP-SBS)
    | > | > http://www.SBITS.Biz
    | > | > Server Monitoring for $4.99 - Free Sign-Up
    | > | > http://www.sbsowl.com
    | > | >
    | > | >
    | > | >
    in
    | > | > message | > | > > Hi,
    | > | > >
    | > | > > I've setup a SBS2003 with SP2. I found the Reverse record for the
    DC
    | > is
    | > | > > missing (The Forward A record is work fine). Therefore, I've
    create a
    | > PTR
    | > | > > record manually. But, this record will be disappear about 30
    minutes
    | > | > > after.
    | > | > > I've tried to created and created agian. But, this situation is
    still
    | > | > > appeare. What's wrong ?? Do anyone could help ??
    | > | >
    | > |
    | >
    | >
    |
     
    Manfred Zhuang [MSFT], Dec 19, 2007
    #6
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