Do I need this Update KB935509??

Discussion in 'Windows Update' started by Grzyb [1000174], Feb 22, 2008.

  1. Update information
    Update 938371 updates several internal components that Windows Vista
    requires in order to install or to remove Windows Vista Service Pack 1 more
    reliably. This update must be applied separately before you install Windows
    Vista SP1 to make sure that Windows Vista SP1 can be installed or removed
    from the computer. Update 938371 is necessary to install and to remove
    Windows Vista SP1 on all versions of Windows Vista. This update will be
    available on the Windows Update Web site soon after the release of update
    935509 and before the release of Vista SP1.

    I've having problems with KB938371, On reading the KB Article, it says that
    I require KB935509, BUT I haven't got it installed when I check Windows
    Update History?? Do I need this first?? I'm running Vista Ultimate x64



    Grzyb [1000174], Feb 22, 2008
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  2. PA Bear [MS MVP], Feb 22, 2008
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  3. Hi,

    I have always had the setting enabled to automatically check & Install
    Updates @ 3.00am every day, so that is not the problem, what is, is that the
    Update KB935509, WAS NEVER OFFEERD, and it says in the KB93871 article, that
    it should be installed first, before the KB93871 update??

    I was just wondering whether this might be the cause of my failed Update of
    KB93871, because I was never offered the KB935509 update!!!!



    Grzyb [1000174], Feb 22, 2008
  4. According to KB938371, there are no prerequisites for installing it; see
    Update Information section of

    Getting back to the meat of the matter...
    What problems?

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
    AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    attempting to install the update(s). If you disable the third-party
    firewall, make certain that you enable the Windows Firewall!
    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:

    1. See the "Need more help? Tell us what problem you are having" section of;en-us;6527

    2. You cannot install some updates or programs;en-us;822798

    3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
    associated with the download/install.

    How to read the Windowsupdate.log file

    3b. Compare errors to those listed here:
    and/or go to > click on Help and Support
    link in left pane > Solve problems on your own.
    Start a free Windows Update support incident request:

    Support for Windows Update:
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin

    PA Bear [MS MVP], Feb 22, 2008
  5. Hi,

    As far as I can tell, It has failed with the following Error Codes

    Code 8007371B & 80070005

    It has failed on my Main Machine, which has NEVER been subjected to ANY Beta
    software, as it's a very critical machine, No Registry Hacks etc to enable
    SP1 Installation, Just a NORMAL IMPORTANT Update from MS???

    I have opened a Windows Update Support Incident Request



    Grzyb [1000174], Feb 22, 2008
  6. I can find only one (1) other thread here involving KB938371 and those
    errors and it's yours! Why did you begin a new thread?


    By any chance, do you have or did you ever have a beta build of Vista SP1

    Please keep us posted on what support recommends as a fix.
    ~PA Bear
    PA Bear [MS MVP], Feb 22, 2008
  7. Hi,

    As previously stated, below, This is my MAIN machine, very critical to my
    Business, No BETA SOFTWARE has ever been installed, let alone a beta Build
    of Vista SP1...

    The Updates were ALL recommended by MS via Windows Update which is set to
    Automatically Download & Install Crtical Updates


    Grzyb [1000174], Feb 23, 2008
    Raju Kumar Pandey, Aug 6, 2008
    Raju Kumar Pandey, Aug 6, 2008
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