Domain users cannot print on networked printer in SBS 2003 R2 netw

Discussion in 'Windows Small Business Server' started by Simon Thomas, Feb 4, 2010.

  1. Simon Thomas

    Simon Thomas Guest

    Hi ,

    I have an Epson CX11NF printer networked to a server running SBS 2003 R2.
    The printer has been added to the server and I can print from the server.
    When logged onto a network client as a domain admin I can print. When logged
    on as a domain user on a network client I cannot print (error printing). When
    logged on as a domain print operator on a network client I cannot print.
    Domain users have the correct permissions on the server Windows Temp and
    Spool folders. I have the same results whether the printer properties are set
    for spooled printing or direct to printer printing.

    The printer error log shows the following:
    ERROR: RegistryInterface::ReadPortInfo:Unable to open key EP089E48:AL-CX11

    EP089E48:AL-CX11 is the port I am using for the printer

    Following some advice I've checked the acl on the registry key for this and
    then added domain users to the registry key acl but unfortunately this made
    no difference.

    One other error i get when trying to print as a domain user

    [02/04/10 14:01:31 PID:5808 TID:8808 d:\hydro2\installer\hydro2.1a_ej

    ERROR: Error while retrieving status from the printer.

    Any help most appreciated

    Simon Thomas, Feb 4, 2010
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  2. Did this printer ever work as expected? Do you have other network printers
    that do?

    Here's how I would approach this, assuming other printers work as expected.
    First, I'd remove the printer, its driver, and any related software from the
    server. Also remove it from a client PC or two (for test purposes).
    Reinstall on the SBS from scratch, using the most recent driver you can
    find. Make sure the print server (or the printer's network card) are
    configured with either a fixed IP or a DHCP reservation. Reinstall the
    printer on the one or two test machines and see what happens.

    If it still doesn't work, I would then try adding it as a local printer on
    one of the client PCs - in the Add Printer wizard, add the print server as a
    local tcp/ip port using it's fixed or reserved IP. See if that works.

    Is there anything in the print server's configuration that could be causing
    this? A control panel or other software on the server that could be to
    blame? Simply installing a network printer on the server should result in
    the proper configuration and permission settings to enable anyone to print
    to that printer, so I'm wondering if there's some other problem involved and
    you're getting misleading error messages referring to permissions. It seems
    weird that domain admins can print normally but print operators cannot.

    Before messing around much with permission settings, I'd at least install an
    unrelated network printer to see if that works as expected, in which case
    you at least know you can blame this Epson or its network print server.

    Dave Nickason [SBS MVP], Feb 4, 2010
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