Don't try and shove a MSN Toolbar, MSN Search and MSN Home on us!!

Discussion in 'Windows MSN Messenger' started by Sire, Nov 3, 2005.

  1. Sire

    Sire Guest

    When installing MSN Messenger, the checkboxes for installing various stuff is
    checked by default. This is extremely rude, especially against inexperienced
    computer users who are likely to accept defaults without understanding all
    the consequences (or even reading). It breaks several usability (and just
    common sense) rules. Please leave these checkboxes UNCHECKED as default.

    Reasons for unchecking ALL of thse checkboxes are:
    MSN Toolbar is a total hack and has numerous problems, as stated earlier in
    this newsgroup.
    MSN Search is inferior to Google in almost every way.
    MSN Home is an Ok start page but most users already have a home page they
    are satisfied with, why risk that they accidently overwrites it?

    When the default values are NOT LIKELY to be the optimal choice for MOST
    USERS, leave the defaults so as to do as FEW changes as possible.

    Compare the risk of [someone accidently choosing the defaults without
    actually wanting is to and being pissed of], compared to the risk of [someone
    missing out on all these features because they didn't choose them in the
    installer]. I think the first risk causes a lot more aggrevation.

    Thanks to the Secret Geek for fueling my anger enough to have the energy to
    come here and complain:
    http://www.secretgeek.net/msn_install.asp

    Now I just wish someone was actually listening... ;)


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    http://www.microsoft.com/communitie...b1bb33213b6&dg=microsoft.public.msn.messenger
     
    Sire, Nov 3, 2005
    #1
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  2. Hi,

    Unfortunately, as I already know you're aware, this probably won't change.

    All posts unless otherwise specified are (c) 2005 Jonathan Kay.
    You *must* contact me for redistribution rights.
     
    Jonathan Kay [MVP], Nov 3, 2005
    #2
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  3. Sire

    secretGeek Guest

    Being presented with these three options is fine. But it would be good
    manners if the checkboxes were not checked by default.

    Better to risk missing out on a few customers temporarily (they get a chance
    to check the boxes next time you do a release) than to annoy, iconvenience
    and alienate users permanently.

    kind regards
    lb

     
    secretGeek, Nov 3, 2005
    #3
  4. Sire

    StephenB Guest

    Very true, Jonathan. Marketing will win on this. I wish companies would not
    check this stuff by default, too, but it is certainly better than the
    alternative - installing the stuff without asking!
    -steve
     
    StephenB, Nov 4, 2005
    #4
  5. Sire

    Sire Guest

    So you're saying the only alternative Microsoft has besides being rude to
    customers, is to be EVEN MORE rude?

    (I'm having a hard time restraining myself from swearing :)
     
    Sire, Nov 7, 2005
    #5
  6. Sire

    StephenB Guest

    Not at all. The alternatives are to make the checkboxes *not* checked by
    default, to mark them as checked default (as they are now), to not offer a
    choice at all and install the add-ons or make the changes, or to stop making the
    changes or providing add-ons at all and simply provide the downloaded software.

    However, since the Toolbar is free to us, it is paid for by advertising revenue.
    Advertising exists on the MSN pages. Steer people to MSN and increase value for
    advertisers. I am satisfied that the way it is currently handled is acceptable.

    -steve
     
    StephenB, Nov 8, 2005
    #6
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