Download Error 8007002

Discussion in 'Windows Update' started by Alchemist, Nov 28, 2007.

  1. Alchemist

    Alchemist Guest

    Go to the MS download page. Then click on download history. then on the net
    1.1 update if it has the red balloon x then click on it, it may give you
    steps to take for your vista to correct the problem
     
    Alchemist, Nov 28, 2007
    #1
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  2. Alchemist

    GolfnVA Guest

    do you have a link for the download page?

    "Alchemist" wrote:

    > Go to the MS download page. Then click on download history. then on the net
    > 1.1 update if it has the red balloon x then click on it, it may give you
    > steps to take for your vista to correct the problem
     
    GolfnVA, Nov 28, 2007
    #2
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  3. Alchemist

    Jeff Guest

    I found this:

    Windows Update error 80070002

    If you receive Windows Update error 80070002 while checking for updates, you
    need to remove the temporary update files that Windows uses to identify
    updates for your computer. To remove the temporary files, stop the Windows
    Update service, delete the temporary update files, restart the Windows Update
    service, and then try to check for Windows updates again.

    To stop the Windows Update service
    You must be logged on as an administrator to perform these steps.

    Click to open Administrative Tools.

    Double-click Services. If you are prompted for an administrator password or
    confirmation, type the password or provide confirmation.

    Right-click the Windows Update service, and then click Stop.

    To delete temporary update files
    Click to open Computer.

    Double-click the local hard disk where Windows is installed, typically drive
    C.

    Double-click the Windows folder, and then double-click the
    SoftwareDistribution folder.

    Double-click the DataStore folder to open it, and then delete all files and
    folders in the folder. If you are prompted for an administrator password or
    confirmation, type the password or provide confirmation.

    Click the Back button. In the SoftwareDistribution folder, double-click the
    Download folder to open it, and then delete all files in the folder. If you
    are prompted for an administrator password or confirmation, type the password
    or provide confirmation.

    To restart the Windows Update service
    You must be logged on as an administrator to perform these steps.

    Click to open Administrative Tools.

    Double-click Services. If you are prompted for an administrator password or
    confirmation, type the password or provide confirmation.

    Right-click the Windows Update service, and then click Start.

    If the problem persists after you have followed the steps above, see this
    Knowledge Base article on the Microsoft Help and Support website or go to the
    Windows Update Support Center website to request support by e‑mail.

    Note
    Deleting temporary update files will help solve the problem, but it will
    also delete the history in Windows Update. You can still see which updates
    are installed on your computer by going to Installed Updates:

    To see which updates are installed on the computer
    Click to open Installed Updates.

    Help and Support search term: WindowsUpdate_80070002

    and am in the process of trying it.

    Jeff

    "GolfnVA" wrote:

    > do you have a link for the download page?
    >
    > "Alchemist" wrote:
    >
    > > Go to the MS download page. Then click on download history. then on the net
    > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > steps to take for your vista to correct the problem

    >
     
    Jeff, Nov 28, 2007
    #3
  4. Alchemist

    skidmarks Guest

    I just got an error 80070002. I followed all the indicated steps and
    requested an update search received the same update indication and then tried
    to install and received the same error. What now coach?


    The update being installed is:
    Microsoft .NET Framework 1.1 Service Pack 1

    Windows Vista (32-bit)

    art
     
    skidmarks, Nov 29, 2007
    #4
  5. skidmarks-

    i am having the exact same problem. went through all the steps including the
    article using cmd prompt. anybody out there w/ suggestions?

    "skidmarks" wrote:

    >
    > I just got an error 80070002. I followed all the indicated steps and
    > requested an update search received the same update indication and then tried
    > to install and received the same error. What now coach?
    >
    >
    > The update being installed is:
    > Microsoft .NET Framework 1.1 Service Pack 1
    >
    > Windows Vista (32-bit)
    >
    > art
    >
    >
    >
     
    felix_the_cat, Nov 29, 2007
    #5
  6. Alchemist

    IDICWorld Guest

    RE: Download Error 8007002 - Can't Delete DataStore Folder Contents

    I , too, am having the same issue - however I have been unable to delete the
    file and folder in the DataStore folder; it says the file is in use and thus
    denies access. I made sure the WU service was stopped - even checked
    Processes in Task manager to see if something obvious (to me) was running
    that was connected - I can't find anything. I WAS able to delete what was in
    the Downloads folder. Have now tried this whole process 3 times - help!
    ~Deborah

    "felix_the_cat" wrote:

    > skidmarks-
    >
    > i am having the exact same problem. went through all the steps including the
    > article using cmd prompt. anybody out there w/ suggestions?
    >
    > "skidmarks" wrote:
    >
    > >
    > > I just got an error 80070002. I followed all the indicated steps and
    > > requested an update search received the same update indication and then tried
    > > to install and received the same error. What now coach?
    > >
    > >
    > > The update being installed is:
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Windows Vista (32-bit)
    > >
    > > art
    > >
    > >
    > >
     
    IDICWorld, Nov 29, 2007
    #6
  7. Alchemist

    PA Bear Guest

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB931678).

    In other countries, see
    http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L.ORG http://66.39.69.143/

    skidmarks wrote:
    > I just got an error 80070002. I followed all the indicated steps and
    > requested an update search received the same update indication and then
    > tried to install and received the same error. What now coach?
    >
    >
    > The update being installed is:
    > Microsoft .NET Framework 1.1 Service Pack 1
    >
    > Windows Vista (32-bit)
    >
    > art
     
    PA Bear, Nov 29, 2007
    #7
  8. Alchemist

    Dave Horne Guest

    Re: Download Error 8007002 - Can't Delete DataStore Folder Contents

    Reboot into Safemode - F8 and you should be able to delete that folder.


    "IDICWorld" <> wrote in message
    news:...
    >I , too, am having the same issue - however I have been unable to delete
    >the
    > file and folder in the DataStore folder; it says the file is in use and
    > thus
    > denies access. I made sure the WU service was stopped - even checked
    > Processes in Task manager to see if something obvious (to me) was running
    > that was connected - I can't find anything. I WAS able to delete what was
    > in
    > the Downloads folder. Have now tried this whole process 3 times - help!
    > ~Deborah
    >
    > "felix_the_cat" wrote:
    >
    >> skidmarks-
    >>
    >> i am having the exact same problem. went through all the steps including
    >> the
    >> article using cmd prompt. anybody out there w/ suggestions?
    >>
    >> "skidmarks" wrote:
    >>
    >> >
    >> > I just got an error 80070002. I followed all the indicated steps and
    >> > requested an update search received the same update indication and then
    >> > tried
    >> > to install and received the same error. What now coach?
    >> >
    >> >
    >> > The update being installed is:
    >> > Microsoft .NET Framework 1.1 Service Pack 1
    >> >
    >> > Windows Vista (32-bit)
    >> >
    >> > art
    >> >
    >> >
    >> >
     
    Dave Horne, Nov 29, 2007
    #8
  9. Alchemist

    Doc Guest

    RE: Download Error 8007002 - Can't Delete DataStore Folder Content

    "IDICWorld" wrote:

    > I , too, am having the same issue - however I have been unable to delete the
    > file and folder in the DataStore folder; it says the file is in use and thus
    > denies access. I made sure the WU service was stopped - even checked
    > Processes in Task manager to see if something obvious (to me) was running
    > that was connected - I can't find anything. I WAS able to delete what was in
    > the Downloads folder. Have now tried this whole process 3 times - help!
    > ~Deborah
    >
    > "felix_the_cat" wrote:
    >
    > > skidmarks-
    > >
    > > i am having the exact same problem. went through all the steps including the
    > > article using cmd prompt. anybody out there w/ suggestions?
    > >
    > > "skidmarks" wrote:
    > >
    > > >
    > > > I just got an error 80070002. I followed all the indicated steps and
    > > > requested an update search received the same update indication and then tried
    > > > to install and received the same error. What now coach?
    > > >
    > > >
    > > > The update being installed is:
    > > > Microsoft .NET Framework 1.1 Service Pack 1
    > > >
    > > > Windows Vista (32-bit)
    > > >
    > > > art
    > > >
    > > >
    > > >
     
    Doc, Nov 29, 2007
    #9
  10. Alchemist

    Doc Guest

    RE: Download Error 8007002 - Can't Delete DataStore Folder Content

    I can't fix the problem either, but I did solve your problem..I had left the
    Windows update screen open on the desktop. Once I clicked that off I could
    delete the two folders of stuff...but I can't update yet myself.

    "IDICWorld" wrote:

    > I , too, am having the same issue - however I have been unable to delete the
    > file and folder in the DataStore folder; it says the file is in use and thus
    > denies access. I made sure the WU service was stopped - even checked
    > Processes in Task manager to see if something obvious (to me) was running
    > that was connected - I can't find anything. I WAS able to delete what was in
    > the Downloads folder. Have now tried this whole process 3 times - help!
    > ~Deborah
    >
    > "felix_the_cat" wrote:
    >
    > > skidmarks-
    > >
    > > i am having the exact same problem. went through all the steps including the
    > > article using cmd prompt. anybody out there w/ suggestions?
    > >
    > > "skidmarks" wrote:
    > >
    > > >
    > > > I just got an error 80070002. I followed all the indicated steps and
    > > > requested an update search received the same update indication and then tried
    > > > to install and received the same error. What now coach?
    > > >
    > > >
    > > > The update being installed is:
    > > > Microsoft .NET Framework 1.1 Service Pack 1
    > > >
    > > > Windows Vista (32-bit)
    > > >
    > > > art
    > > >
    > > >
    > > >
     
    Doc, Nov 29, 2007
    #10
  11. Alchemist

    Bob123 Guest

    I have been having exactly the same experience as all the previuos posting,
    and have tried the recc'd fixes 3 times. too.

    I think maybe the download file is bad, and am going to wait a day and try
    it again. The bummer is that the full record of my updates is now gone, and
    it still did not solve the problem

    "PA Bear" wrote:

    > Start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/default.aspx?gprid=6527
    >
    > Support for Windows Update:
    > http://support.microsoft.com/gp/wusupport
    >
    > Customers in the U.S. and Canada can receive technical support from
    > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    > support calls that are associated with security updates. When you call,
    > clearly state that your problem is related to a Security Update and cite the
    > update's KB number (e.g., KB931678).
    >
    > In other countries, see
    > http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    > Support...for virus and other security-related" issues in right-hand menu
    > for localized contact information.
    >
    > For more information about how to contact Microsoft for support issues,
    > visit the International Support Web site:
    > https://support.microsoft.com/common/international.aspx
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-Windows (IE, OE, Security, Shell/User)
    > AumHa VSOP & Admin http://aumha.net
    > DTS-L.ORG http://66.39.69.143/
    >
    > skidmarks wrote:
    > > I just got an error 80070002. I followed all the indicated steps and
    > > requested an update search received the same update indication and then
    > > tried to install and received the same error. What now coach?
    > >
    > >
    > > The update being installed is:
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Windows Vista (32-bit)
    > >
    > > art

    >
    >
     
    Bob123, Nov 29, 2007
    #11
  12. Alchemist

    fei Guest

    Guys, i got exact same problem as u had. i'v done exact steps in article and
    requested update and receievd same updata indication and install and received
    the same error.

    any commons??


    > skidmarks-
    >
    > i am having the exact same problem. went through all the steps including the
    > article using cmd prompt. anybody out there w/ suggestions?
    >
    > "skidmarks" wrote:
    >
    > >
    > > I just got an error 80070002. I followed all the indicated steps and
    > > requested an update search received the same update indication and then tried
    > > to install and received the same error. What now coach?
    > >
    > >
    > > The update being installed is:
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Windows Vista (32-bit)
    > >
    > > art
    > >
    > >
    > >
     
    fei, Nov 29, 2007
    #12
  13. Alchemist

    Mel Guest

    I'm also having the same problem, followed all instructions from
    microsoft...stopped WU, deleted temp update files, restarted WU, also ran cmd
    prompt but after entering what was indicated i got 'access denied'. Anyone
    with any other
    suggestions??



    "Jeff" wrote:

    > I found this:
    >
    > Windows Update error 80070002
    >
    > If you receive Windows Update error 80070002 while checking for updates, you
    > need to remove the temporary update files that Windows uses to identify
    > updates for your computer. To remove the temporary files, stop the Windows
    > Update service, delete the temporary update files, restart the Windows Update
    > service, and then try to check for Windows updates again.
    >
    > To stop the Windows Update service
    > You must be logged on as an administrator to perform these steps.
    >
    > Click to open Administrative Tools.
    >
    > Double-click Services. If you are prompted for an administrator password or
    > confirmation, type the password or provide confirmation.
    >
    > Right-click the Windows Update service, and then click Stop.
    >
    > To delete temporary update files
    > Click to open Computer.
    >
    > Double-click the local hard disk where Windows is installed, typically drive
    > C.
    >
    > Double-click the Windows folder, and then double-click the
    > SoftwareDistribution folder.
    >
    > Double-click the DataStore folder to open it, and then delete all files and
    > folders in the folder. If you are prompted for an administrator password or
    > confirmation, type the password or provide confirmation.
    >
    > Click the Back button. In the SoftwareDistribution folder, double-click the
    > Download folder to open it, and then delete all files in the folder. If you
    > are prompted for an administrator password or confirmation, type the password
    > or provide confirmation.
    >
    > To restart the Windows Update service
    > You must be logged on as an administrator to perform these steps.
    >
    > Click to open Administrative Tools.
    >
    > Double-click Services. If you are prompted for an administrator password or
    > confirmation, type the password or provide confirmation.
    >
    > Right-click the Windows Update service, and then click Start.
    >
    > If the problem persists after you have followed the steps above, see this
    > Knowledge Base article on the Microsoft Help and Support website or go to the
    > Windows Update Support Center website to request support by e‑mail.
    >
    > Note
    > Deleting temporary update files will help solve the problem, but it will
    > also delete the history in Windows Update. You can still see which updates
    > are installed on your computer by going to Installed Updates:
    >
    > To see which updates are installed on the computer
    > Click to open Installed Updates.
    >
    > Help and Support search term: WindowsUpdate_80070002
    >
    > and am in the process of trying it.
    >
    > Jeff
    >
    > "GolfnVA" wrote:
    >
    > > do you have a link for the download page?
    > >
    > > "Alchemist" wrote:
    > >
    > > > Go to the MS download page. Then click on download history. then on the net
    > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > steps to take for your vista to correct the problem

    > >
     
    Mel, Nov 29, 2007
    #13
  14. Alchemist

    cmedina Guest

    I was getting the same error too. Went through all the help to no avail. I
    manually downloaded the .net service pack 1.1 . then did windows update
    worked for me no errors

    "Alchemist" wrote:

    > Go to the MS download page. Then click on download history. then on the net
    > 1.1 update if it has the red balloon x then click on it, it may give you
    > steps to take for your vista to correct the problem
     
    cmedina, Nov 29, 2007
    #14
  15. Alchemist

    fei Guest

    this what i got when requested an update:


    Microsoft .NET Framework 1.1 Service Pack 1

    Installation date: ‎29/‎11/‎2007 2:58 PM

    Installation status: Failed

    Error details: Code 80070002

    Update type: Important




    "Alchemist" wrote:

    > Go to the MS download page. Then click on download history. then on the net
    > 1.1 update if it has the red balloon x then click on it, it may give you
    > steps to take for your vista to correct the problem
     
    fei, Nov 29, 2007
    #15
  16. Alchemist

    fei Guest

    I dont know whether im correct or not. I just manually install the .NET
    Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    appilication locats 'C:\windows\softwareDistribution\Download\Install'.


    "Mel" wrote:

    > I'm also having the same problem, followed all instructions from
    > microsoft...stopped WU, deleted temp update files, restarted WU, also ran cmd
    > prompt but after entering what was indicated i got 'access denied'. Anyone
    > with any other
    > suggestions??
    >
    >
    >
    > "Jeff" wrote:
    >
    > > I found this:
    > >
    > > Windows Update error 80070002
    > >
    > > If you receive Windows Update error 80070002 while checking for updates, you
    > > need to remove the temporary update files that Windows uses to identify
    > > updates for your computer. To remove the temporary files, stop the Windows
    > > Update service, delete the temporary update files, restart the Windows Update
    > > service, and then try to check for Windows updates again.
    > >
    > > To stop the Windows Update service
    > > You must be logged on as an administrator to perform these steps.
    > >
    > > Click to open Administrative Tools.
    > >
    > > Double-click Services. If you are prompted for an administrator password or
    > > confirmation, type the password or provide confirmation.
    > >
    > > Right-click the Windows Update service, and then click Stop.
    > >
    > > To delete temporary update files
    > > Click to open Computer.
    > >
    > > Double-click the local hard disk where Windows is installed, typically drive
    > > C.
    > >
    > > Double-click the Windows folder, and then double-click the
    > > SoftwareDistribution folder.
    > >
    > > Double-click the DataStore folder to open it, and then delete all files and
    > > folders in the folder. If you are prompted for an administrator password or
    > > confirmation, type the password or provide confirmation.
    > >
    > > Click the Back button. In the SoftwareDistribution folder, double-click the
    > > Download folder to open it, and then delete all files in the folder. If you
    > > are prompted for an administrator password or confirmation, type the password
    > > or provide confirmation.
    > >
    > > To restart the Windows Update service
    > > You must be logged on as an administrator to perform these steps.
    > >
    > > Click to open Administrative Tools.
    > >
    > > Double-click Services. If you are prompted for an administrator password or
    > > confirmation, type the password or provide confirmation.
    > >
    > > Right-click the Windows Update service, and then click Start.
    > >
    > > If the problem persists after you have followed the steps above, see this
    > > Knowledge Base article on the Microsoft Help and Support website or go to the
    > > Windows Update Support Center website to request support by e‑mail.
    > >
    > > Note
    > > Deleting temporary update files will help solve the problem, but it will
    > > also delete the history in Windows Update. You can still see which updates
    > > are installed on your computer by going to Installed Updates:
    > >
    > > To see which updates are installed on the computer
    > > Click to open Installed Updates.
    > >
    > > Help and Support search term: WindowsUpdate_80070002
    > >
    > > and am in the process of trying it.
    > >
    > > Jeff
    > >
    > > "GolfnVA" wrote:
    > >
    > > > do you have a link for the download page?
    > > >
    > > > "Alchemist" wrote:
    > > >
    > > > > Go to the MS download page. Then click on download history. then on the net
    > > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > > steps to take for your vista to correct the problem
    > > >
     
    fei, Nov 29, 2007
    #16
  17. Alchemist

    fei Guest

    I dont know whether im correct or not. I just manually install the .NET
    Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    appilication locats 'C:\windows\softwareDistribution\Download\Install'.




    "fei" wrote:

    > this what i got when requested an update:
    >
    >
    > Microsoft .NET Framework 1.1 Service Pack 1
    >
    > Installation date: ‎29/‎11/‎2007 2:58 PM
    >
    > Installation status: Failed
    >
    > Error details: Code 80070002
    >
    > Update type: Important
    >
    >
    >
    >
    > "Alchemist" wrote:
    >
    > > Go to the MS download page. Then click on download history. then on the net
    > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > steps to take for your vista to correct the problem
     
    fei, Nov 29, 2007
    #17
  18. Alchemist

    brittybabe69 Guest

    Yep I tried this and had no problems installing it manually. Might be wise to
    close the window update box before doing this.

    "fei" wrote:

    > I dont know whether im correct or not. I just manually install the .NET
    > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    >
    >
    >
    >
    > "fei" wrote:
    >
    > > this what i got when requested an update:
    > >
    > >
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Installation date: ‎29/‎11/‎2007 2:58 PM
    > >
    > > Installation status: Failed
    > >
    > > Error details: Code 80070002
    > >
    > > Update type: Important
    > >
    > >
    > >
    > >
    > > "Alchemist" wrote:
    > >
    > > > Go to the MS download page. Then click on download history. then on the net
    > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > steps to take for your vista to correct the problem
     
    brittybabe69, Nov 29, 2007
    #18
  19. Alchemist

    Alchemist Guest

    its ms update but here it is for you

    http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

    "GolfnVA" wrote:

    > do you have a link for the download page?
    >
    > "Alchemist" wrote:
    >
    > > Go to the MS download page. Then click on download history. then on the net
    > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > steps to take for your vista to correct the problem

    >
     
    Alchemist, Nov 29, 2007
    #19
  20. Alchemist

    mutsie Guest

    "fei" wrote:

    > I dont know whether im correct or not. I just manually install the .NET
    > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    >
    >
    >
    >
    > "fei" wrote:
    >
    > > this what i got when requested an update:
    > >
    > >
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Installation date: ‎29/‎11/‎2007 2:58 PM
    > >
    > > Installation status: Failed
    > >
    > > Error details: Code 80070002
    > >
    > > Update type: Important
    > >
    > >
    > >
    > >
    > > "Alchemist" wrote:
    > >
    > > > Go to the MS download page. Then click on download history. then on the net
    > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > steps to take for your vista to correct the problem
     
    mutsie, Nov 29, 2007
    #20
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