Download Error 8007002

Discussion in 'Windows Update' started by Alchemist, Nov 28, 2007.

  1. Alchemist

    mutsie Guest

    I had the same problem as well and also intall the .NET Framework 1.1 service
    pack 1. manually after I've tried all the previous suggestions. My windows
    update gives the message that it is "up-to-date" again but it also says that
    the update failed....

    "fei" wrote:

    > I dont know whether im correct or not. I just manually install the .NET
    > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    >
    >
    >
    >
    > "fei" wrote:
    >
    > > this what i got when requested an update:
    > >
    > >
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Installation date: ‎29/‎11/‎2007 2:58 PM
    > >
    > > Installation status: Failed
    > >
    > > Error details: Code 80070002
    > >
    > > Update type: Important
    > >
    > >
    > >
    > >
    > > "Alchemist" wrote:
    > >
    > > > Go to the MS download page. Then click on download history. then on the net
    > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > steps to take for your vista to correct the problem
     
    mutsie, Nov 29, 2007
    #21
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  2. Alchemist

    lifebtb Guest

    That worked perfectly for me. Thanks!

    "fei" wrote:

    > I dont know whether im correct or not. I just manually install the .NET
    > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    >
    >
    > "Mel" wrote:
    >
    > > I'm also having the same problem, followed all instructions from
    > > microsoft...stopped WU, deleted temp update files, restarted WU, also ran cmd
    > > prompt but after entering what was indicated i got 'access denied'. Anyone
    > > with any other
    > > suggestions??
    > >
    > >
    > >
    > > "Jeff" wrote:
    > >
    > > > I found this:
    > > >
    > > > Windows Update error 80070002
    > > >
    > > > If you receive Windows Update error 80070002 while checking for updates, you
    > > > need to remove the temporary update files that Windows uses to identify
    > > > updates for your computer. To remove the temporary files, stop the Windows
    > > > Update service, delete the temporary update files, restart the Windows Update
    > > > service, and then try to check for Windows updates again.
    > > >
    > > > To stop the Windows Update service
    > > > You must be logged on as an administrator to perform these steps.
    > > >
    > > > Click to open Administrative Tools.
    > > >
    > > > Double-click Services. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Right-click the Windows Update service, and then click Stop.
    > > >
    > > > To delete temporary update files
    > > > Click to open Computer.
    > > >
    > > > Double-click the local hard disk where Windows is installed, typically drive
    > > > C.
    > > >
    > > > Double-click the Windows folder, and then double-click the
    > > > SoftwareDistribution folder.
    > > >
    > > > Double-click the DataStore folder to open it, and then delete all files and
    > > > folders in the folder. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Click the Back button. In the SoftwareDistribution folder, double-click the
    > > > Download folder to open it, and then delete all files in the folder. If you
    > > > are prompted for an administrator password or confirmation, type the password
    > > > or provide confirmation.
    > > >
    > > > To restart the Windows Update service
    > > > You must be logged on as an administrator to perform these steps.
    > > >
    > > > Click to open Administrative Tools.
    > > >
    > > > Double-click Services. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Right-click the Windows Update service, and then click Start.
    > > >
    > > > If the problem persists after you have followed the steps above, see this
    > > > Knowledge Base article on the Microsoft Help and Support website or go to the
    > > > Windows Update Support Center website to request support by e‑mail.
    > > >
    > > > Note
    > > > Deleting temporary update files will help solve the problem, but it will
    > > > also delete the history in Windows Update. You can still see which updates
    > > > are installed on your computer by going to Installed Updates:
    > > >
    > > > To see which updates are installed on the computer
    > > > Click to open Installed Updates.
    > > >
    > > > Help and Support search term: WindowsUpdate_80070002
    > > >
    > > > and am in the process of trying it.
    > > >
    > > > Jeff
    > > >
    > > > "GolfnVA" wrote:
    > > >
    > > > > do you have a link for the download page?
    > > > >
    > > > > "Alchemist" wrote:
    > > > >
    > > > > > Go to the MS download page. Then click on download history. then on the net
    > > > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > > > steps to take for your vista to correct the problem
    > > > >
     
    lifebtb, Nov 29, 2007
    #22
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  3. Alchemist

    Alchemist Guest

    Thank you fei I just tried it and it installed according to the installation
    wizard. good luck to the rest of you


    "fei" wrote:

    > I dont know whether im correct or not. I just manually install the .NET
    > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    >
    >
    >
    >
    > "fei" wrote:
    >
    > > this what i got when requested an update:
    > >
    > >
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Installation date: ‎29/‎11/‎2007 2:58 PM
    > >
    > > Installation status: Failed
    > >
    > > Error details: Code 80070002
    > >
    > > Update type: Important
    > >
    > >
    > >
    > >
    > > "Alchemist" wrote:
    > >
    > > > Go to the MS download page. Then click on download history. then on the net
    > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > steps to take for your vista to correct the problem
     
    Alchemist, Nov 29, 2007
    #23
  4. Alchemist

    PA Bear Guest

    What recommended fixes? Have you opened a free support incident?
    --
    ~PA Bear

    Bob123 wrote:
    > I have been having exactly the same experience as all the previuos
    > posting,
    > and have tried the recc'd fixes 3 times. too.
    >
    > I think maybe the download file is bad, and am going to wait a day and try
    > it again. The bummer is that the full record of my updates is now gone,
    > and
    > it still did not solve the problem
    >
    > "PA Bear" wrote:
    >
    >> Start a free Windows Update support incident request:
    >> https://support.microsoft.com/oas/default.aspx?gprid=6527
    >>
    >> Support for Windows Update:
    >> http://support.microsoft.com/gp/wusupport
    >>
    >> Customers in the U.S. and Canada can receive technical support from
    >> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
    >> for support calls that are associated with security updates. When you
    >> call,
    >> clearly state that your problem is related to a Security Update and cite
    >> the update's KB number (e.g., KB931678).
    >>
    >> In other countries, see
    >> http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    >> Support...for virus and other security-related" issues in right-hand menu
    >> for localized contact information.
    >>
    >> For more information about how to contact Microsoft for support issues,
    >> visit the International Support Web site:
    >> https://support.microsoft.com/common/international.aspx
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-Windows (IE, OE, Security, Shell/User)
    >> AumHa VSOP & Admin http://aumha.net
    >> DTS-L.ORG http://66.39.69.143/
    >>
    >> skidmarks wrote:
    >>> I just got an error 80070002. I followed all the indicated steps and
    >>> requested an update search received the same update indication and then
    >>> tried to install and received the same error. What now coach?
    >>>
    >>>
    >>> The update being installed is:
    >>> Microsoft .NET Framework 1.1 Service Pack 1
    >>>
    >>> Windows Vista (32-bit)
    >>>
    >>> art
     
    PA Bear, Nov 29, 2007
    #24
  5. Alchemist

    Jeff Guest

    The method I mentioned didn't work for me either.

    Opened a ticket at Microsoft and will wait to see what happens.

    Jeff
     
    Jeff, Nov 29, 2007
    #25
  6. Alchemist

    magic Guest

    This worked for me too....thanks, I had wasted quite a lot of time following
    instructions to stop services and delete directories.
    The manual install worked for my XP pro....Thanks again

    "fei" wrote:

    > I dont know whether im correct or not. I just manually install the .NET
    > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    >
    >
    > "Mel" wrote:
    >
    > > I'm also having the same problem, followed all instructions from
    > > microsoft...stopped WU, deleted temp update files, restarted WU, also ran cmd
    > > prompt but after entering what was indicated i got 'access denied'. Anyone
    > > with any other
    > > suggestions??
    > >
    > >
    > >
    > > "Jeff" wrote:
    > >
    > > > I found this:
    > > >
    > > > Windows Update error 80070002
    > > >
    > > > If you receive Windows Update error 80070002 while checking for updates, you
    > > > need to remove the temporary update files that Windows uses to identify
    > > > updates for your computer. To remove the temporary files, stop the Windows
    > > > Update service, delete the temporary update files, restart the Windows Update
    > > > service, and then try to check for Windows updates again.
    > > >
    > > > To stop the Windows Update service
    > > > You must be logged on as an administrator to perform these steps.
    > > >
    > > > Click to open Administrative Tools.
    > > >
    > > > Double-click Services. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Right-click the Windows Update service, and then click Stop.
    > > >
    > > > To delete temporary update files
    > > > Click to open Computer.
    > > >
    > > > Double-click the local hard disk where Windows is installed, typically drive
    > > > C.
    > > >
    > > > Double-click the Windows folder, and then double-click the
    > > > SoftwareDistribution folder.
    > > >
    > > > Double-click the DataStore folder to open it, and then delete all files and
    > > > folders in the folder. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Click the Back button. In the SoftwareDistribution folder, double-click the
    > > > Download folder to open it, and then delete all files in the folder. If you
    > > > are prompted for an administrator password or confirmation, type the password
    > > > or provide confirmation.
    > > >
    > > > To restart the Windows Update service
    > > > You must be logged on as an administrator to perform these steps.
    > > >
    > > > Click to open Administrative Tools.
    > > >
    > > > Double-click Services. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Right-click the Windows Update service, and then click Start.
    > > >
    > > > If the problem persists after you have followed the steps above, see this
    > > > Knowledge Base article on the Microsoft Help and Support website or go to the
    > > > Windows Update Support Center website to request support by e‑mail.
    > > >
    > > > Note
    > > > Deleting temporary update files will help solve the problem, but it will
    > > > also delete the history in Windows Update. You can still see which updates
    > > > are installed on your computer by going to Installed Updates:
    > > >
    > > > To see which updates are installed on the computer
    > > > Click to open Installed Updates.
    > > >
    > > > Help and Support search term: WindowsUpdate_80070002
    > > >
    > > > and am in the process of trying it.
    > > >
    > > > Jeff
    > > >
    > > > "GolfnVA" wrote:
    > > >
    > > > > do you have a link for the download page?
    > > > >
    > > > > "Alchemist" wrote:
    > > > >
    > > > > > Go to the MS download page. Then click on download history. then on the net
    > > > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > > > steps to take for your vista to correct the problem
    > > > >
     
    magic, Nov 29, 2007
    #26
  7. Alchemist

    Bill Dorion Guest

    You are definitely onto a solution with the manual double click at the file
    level. I tried the same work around and the update was successful. Note: Not
    sure if this is related to the 80070002 error, but when installing this
    update manually I received a message asking me to close the Quickbooks Agent.
    Options to let the app close it automatically which I selected and the
    process continued successfully. Maybe an issue between quickbooks agent,
    install exe app, and update interface interpreting the errors.

    Anyway, thanks to all, my machine is happy, happy again.

    "Alchemist" wrote:

    > Thank you fei I just tried it and it installed according to the installation
    > wizard. good luck to the rest of you
    >
    >
    > "fei" wrote:
    >
    > > I dont know whether im correct or not. I just manually install the .NET
    > > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    > >
    > >
    > >
    > >
    > > "fei" wrote:
    > >
    > > > this what i got when requested an update:
    > > >
    > > >
    > > > Microsoft .NET Framework 1.1 Service Pack 1
    > > >
    > > > Installation date: ‎29/‎11/‎2007 2:58 PM
    > > >
    > > > Installation status: Failed
    > > >
    > > > Error details: Code 80070002
    > > >
    > > > Update type: Important
    > > >
    > > >
    > > >
    > > >
    > > > "Alchemist" wrote:
    > > >
    > > > > Go to the MS download page. Then click on download history. then on the net
    > > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > > steps to take for your vista to correct the problem
     
    Bill Dorion, Nov 29, 2007
    #27
  8. Jeff...This ABSOLUTELY worked for me on the VERY FIRST TRY!!! Unbelievable!
    You don't know how many hours I put in trying to fix this. Thank you so very
    much.

    "Jeff" wrote:

    > I found this:
    >
    > Windows Update error 80070002
    >
    > If you receive Windows Update error 80070002 while checking for updates, you
    > need to remove the temporary update files that Windows uses to identify
    > updates for your computer. To remove the temporary files, stop the Windows
    > Update service, delete the temporary update files, restart the Windows Update
    > service, and then try to check for Windows updates again.
    >
    > To stop the Windows Update service
    > You must be logged on as an administrator to perform these steps.
    >
    > Click to open Administrative Tools.
    >
    > Double-click Services. If you are prompted for an administrator password or
    > confirmation, type the password or provide confirmation.
    >
    > Right-click the Windows Update service, and then click Stop.
    >
    > To delete temporary update files
    > Click to open Computer.
    >
    > Double-click the local hard disk where Windows is installed, typically drive
    > C.
    >
    > Double-click the Windows folder, and then double-click the
    > SoftwareDistribution folder.
    >
    > Double-click the DataStore folder to open it, and then delete all files and
    > folders in the folder. If you are prompted for an administrator password or
    > confirmation, type the password or provide confirmation.
    >
    > Click the Back button. In the SoftwareDistribution folder, double-click the
    > Download folder to open it, and then delete all files in the folder. If you
    > are prompted for an administrator password or confirmation, type the password
    > or provide confirmation.
    >
    > To restart the Windows Update service
    > You must be logged on as an administrator to perform these steps.
    >
    > Click to open Administrative Tools.
    >
    > Double-click Services. If you are prompted for an administrator password or
    > confirmation, type the password or provide confirmation.
    >
    > Right-click the Windows Update service, and then click Start.
    >
    > If the problem persists after you have followed the steps above, see this
    > Knowledge Base article on the Microsoft Help and Support website or go to the
    > Windows Update Support Center website to request support by e‑mail.
    >
    > Note
    > Deleting temporary update files will help solve the problem, but it will
    > also delete the history in Windows Update. You can still see which updates
    > are installed on your computer by going to Installed Updates:
    >
    > To see which updates are installed on the computer
    > Click to open Installed Updates.
    >
    > Help and Support search term: WindowsUpdate_80070002
    >
    > and am in the process of trying it.
    >
    > Jeff
    >
    > "GolfnVA" wrote:
    >
    > > do you have a link for the download page?
    > >
    > > "Alchemist" wrote:
    > >
    > > > Go to the MS download page. Then click on download history. then on the net
    > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > steps to take for your vista to correct the problem

    > >
     
    ScorpionsTail, Nov 29, 2007
    #28
  9. Alchemist

    Brad Guest

    Manual install worked for me as well. I ran Windows update again afterwards
    and found a couple other updates (optionals) along with the framework update
    again. Allowed Windows to attempt to go through it's normal update process
    and it worked fine. Not sure if it actually attempted to install again or
    saw it there and skipped it. But now my Windows update says I'm up to
    date... woohoo!
    --
    Technical Analyst
    USA


    "brittybabe69" wrote:

    > Yep I tried this and had no problems installing it manually. Might be wise to
    > close the window update box before doing this.
    >
    > "fei" wrote:
    >
    > > I dont know whether im correct or not. I just manually install the .NET
    > > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    > >
    > >
    > >
    > >
    > > "fei" wrote:
    > >
    > > > this what i got when requested an update:
    > > >
    > > >
    > > > Microsoft .NET Framework 1.1 Service Pack 1
    > > >
    > > > Installation date: ‎29/‎11/‎2007 2:58 PM
    > > >
    > > > Installation status: Failed
    > > >
    > > > Error details: Code 80070002
    > > >
    > > > Update type: Important
    > > >
    > > >
    > > >
    > > >
    > > > "Alchemist" wrote:
    > > >
    > > > > Go to the MS download page. Then click on download history. then on the net
    > > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > > steps to take for your vista to correct the problem
     
    Brad, Nov 29, 2007
    #29
  10. Alchemist

    Aweriz Guest

    I try the way Fei wrote earlier and it seem to work. Thanks to you

    I have Xp Home edition SP2 and i have the same 8007002 error. I load
    version of Microsoft.net Framework 1.1 Service Pack 1 and install it. It was
    NPD1.1sp1-KB867460-X86.exe. It installed fine. Then i update the
    new Service pack from the windows update. New File loaded fine and make the
    update and the download error disappear. Now it seem to be updated.
     
    Aweriz, Nov 29, 2007
    #30
  11. Alchemist

    doc4nuts Guest

    Thanks very much for this email link. I can't take it anymore!

    "PA Bear" wrote:

    > Start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/default.aspx?gprid=6527
    >
    > Support for Windows Update:
    > http://support.microsoft.com/gp/wusupport
    >
    > Customers in the U.S. and Canada can receive technical support from
    > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    > support calls that are associated with security updates. When you call,
    > clearly state that your problem is related to a Security Update and cite the
    > update's KB number (e.g., KB931678).
    >
    > In other countries, see
    > http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    > Support...for virus and other security-related" issues in right-hand menu
    > for localized contact information.
    >
    > For more information about how to contact Microsoft for support issues,
    > visit the International Support Web site:
    > https://support.microsoft.com/common/international.aspx
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-Windows (IE, OE, Security, Shell/User)
    > AumHa VSOP & Admin http://aumha.net
    > DTS-L.ORG http://66.39.69.143/
    >
    > skidmarks wrote:
    > > I just got an error 80070002. I followed all the indicated steps and
    > > requested an update search received the same update indication and then
    > > tried to install and received the same error. What now coach?
    > >
    > >
    > > The update being installed is:
    > > Microsoft .NET Framework 1.1 Service Pack 1
    > >
    > > Windows Vista (32-bit)
    > >
    > > art

    >
    >
     
    doc4nuts, Nov 29, 2007
    #31
  12. Alchemist

    Minhajul Hoq Guest

    Follow this to fix your problem

    Use the following instructions. The other methods will lead to an infinite amount of headaches.

    Well, first of all let me just say that I am not a computer professional. However, I have had the same problem with my 32-Bit Windows Vista Home Premium (making Microsoft's statement null and void) and I have solved it! Here are the step by step instructions:

    1) Go to the Start Menu.
    2) Click on Computer.
    3) Open up the drive where windows is installed (usually your C drive).
    4) Open the Windows Folder.
    5) Scroll down a bit and locate the SoftwareDistribution folder (exactly like that).
    6) Open the Download folder.
    7) Open the Install folder.
    8) There sould only be one file there. Right click on it and select "Run as Administrator".
    9) After entering an Administrator password, run the installation, using the default values and clicking yes at the license.
    10) After the installation is complete (shouldn't take more than a few minutes), restart your computer (as an added precaution, though not necessary).
    11) After the computer restarts again, run Windows Update again. It should run as normal. All fixed!
    I apologize for Microsoft's ineptitude.

    EggHeadCafe - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Minhajul Hoq, Nov 29, 2007
    #32
  13. Alchemist

    Jeff Guest

    Tried my own suggestions - and it didn't work.

    Opened a ticket at Microsoft and await their reply.

    Jeff
     
    Jeff, Nov 29, 2007
    #33
  14. Hey folks,

    What I ended up doing to get around the Windows Update thing was copied the
    update name, pasted into Google search, found the update, and then manually
    installed the damn thing. It worked w/ no problems. Don't know if that helps.

    Felix

    "doc4nuts" wrote:

    > Thanks very much for this email link. I can't take it anymore!
    >
    > "PA Bear" wrote:
    >
    > > Start a free Windows Update support incident request:
    > > https://support.microsoft.com/oas/default.aspx?gprid=6527
    > >
    > > Support for Windows Update:
    > > http://support.microsoft.com/gp/wusupport
    > >
    > > Customers in the U.S. and Canada can receive technical support from
    > > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    > > support calls that are associated with security updates. When you call,
    > > clearly state that your problem is related to a Security Update and cite the
    > > update's KB number (e.g., KB931678).
    > >
    > > In other countries, see
    > > http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    > > Support...for virus and other security-related" issues in right-hand menu
    > > for localized contact information.
    > >
    > > For more information about how to contact Microsoft for support issues,
    > > visit the International Support Web site:
    > > https://support.microsoft.com/common/international.aspx
    > > --
    > > ~Robear Dyer (PA Bear)
    > > MS MVP-Windows (IE, OE, Security, Shell/User)
    > > AumHa VSOP & Admin http://aumha.net
    > > DTS-L.ORG http://66.39.69.143/
    > >
    > > skidmarks wrote:
    > > > I just got an error 80070002. I followed all the indicated steps and
    > > > requested an update search received the same update indication and then
    > > > tried to install and received the same error. What now coach?
    > > >
    > > >
    > > > The update being installed is:
    > > > Microsoft .NET Framework 1.1 Service Pack 1
    > > >
    > > > Windows Vista (32-bit)
    > > >
    > > > art

    > >
    > >
     
    felix_the_cat, Nov 30, 2007
    #34
  15. Alchemist

    MyKey53 Guest

    I had to follow Microsoft's cleaning of the Automatic Update file. Then turn
    off Norton and Norton's Script Blocker. THEN fei's method below worked
    without a hitch. Thank you.

    "fei" wrote:

    > I dont know whether im correct or not. I just manually install the .NET
    > Framework 1.1 service pack 1. Double click on 'NDP1.1sp1-KB867460-X86'
    > appilication locats 'C:\windows\softwareDistribution\Download\Install'.
    >
    >
    > "Mel" wrote:
    >
    > > I'm also having the same problem, followed all instructions from
    > > microsoft...stopped WU, deleted temp update files, restarted WU, also ran cmd
    > > prompt but after entering what was indicated i got 'access denied'. Anyone
    > > with any other
    > > suggestions??
    > >
    > >
    > >
    > > "Jeff" wrote:
    > >
    > > > I found this:
    > > >
    > > > Windows Update error 80070002
    > > >
    > > > If you receive Windows Update error 80070002 while checking for updates, you
    > > > need to remove the temporary update files that Windows uses to identify
    > > > updates for your computer. To remove the temporary files, stop the Windows
    > > > Update service, delete the temporary update files, restart the Windows Update
    > > > service, and then try to check for Windows updates again.
    > > >
    > > > To stop the Windows Update service
    > > > You must be logged on as an administrator to perform these steps.
    > > >
    > > > Click to open Administrative Tools.
    > > >
    > > > Double-click Services. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Right-click the Windows Update service, and then click Stop.
    > > >
    > > > To delete temporary update files
    > > > Click to open Computer.
    > > >
    > > > Double-click the local hard disk where Windows is installed, typically drive
    > > > C.
    > > >
    > > > Double-click the Windows folder, and then double-click the
    > > > SoftwareDistribution folder.
    > > >
    > > > Double-click the DataStore folder to open it, and then delete all files and
    > > > folders in the folder. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Click the Back button. In the SoftwareDistribution folder, double-click the
    > > > Download folder to open it, and then delete all files in the folder. If you
    > > > are prompted for an administrator password or confirmation, type the password
    > > > or provide confirmation.
    > > >
    > > > To restart the Windows Update service
    > > > You must be logged on as an administrator to perform these steps.
    > > >
    > > > Click to open Administrative Tools.
    > > >
    > > > Double-click Services. If you are prompted for an administrator password or
    > > > confirmation, type the password or provide confirmation.
    > > >
    > > > Right-click the Windows Update service, and then click Start.
    > > >
    > > > If the problem persists after you have followed the steps above, see this
    > > > Knowledge Base article on the Microsoft Help and Support website or go to the
    > > > Windows Update Support Center website to request support by e‑mail.
    > > >
    > > > Note
    > > > Deleting temporary update files will help solve the problem, but it will
    > > > also delete the history in Windows Update. You can still see which updates
    > > > are installed on your computer by going to Installed Updates:
    > > >
    > > > To see which updates are installed on the computer
    > > > Click to open Installed Updates.
    > > >
    > > > Help and Support search term: WindowsUpdate_80070002
    > > >
    > > > and am in the process of trying it.
    > > >
    > > > Jeff
    > > >
    > > > "GolfnVA" wrote:
    > > >
    > > > > do you have a link for the download page?
    > > > >
    > > > > "Alchemist" wrote:
    > > > >
    > > > > > Go to the MS download page. Then click on download history. then on the net
    > > > > > 1.1 update if it has the red balloon x then click on it, it may give you
    > > > > > steps to take for your vista to correct the problem
    > > > >
     
    MyKey53, Nov 30, 2007
    #35
  16. Alchemist

    Jeff Guest

    Here is the fix from MS themselves:



    The issue can be caused by a damaged .NET Framework component. At this time,
    let's refer to the following steps to troubleshoot it:

    Step 1: Remove .NET Framework 1.1 using Microsoft Windows Installer CleanUp
    Utility

    ===========================================

    1. Visit:
    http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
    2. Please save the file on your Desktop
    3. Please double click the msicuu2.exe file to install it on your computer.
    4. Click Start -> All Programs->Windows Installer Clean Up.
    5. Please locate and remove Microsoft .NET Framework 1.1.

    Then, please move on to step 2 to reinstall .NET Framework 1.1 and its
    updates.

    Step 2: Install .NET Framework 1.1 Redistributable Package and its updates
    ==============================================
    Please download and install the following updates in order.

    Microsoft .NET Framework Version 1.1 Redistributable Packag
    http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe

    Microsoft .NET Framework 1.1 Service Pack
    http://download.microsoft.com/downl...-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe

    ..NET Framework 1.1 Service Pack 1 SYSTEM.WEB.DLL and MSCOREE.DLL Security
    Update for Windows Vista(KB929729
    http://www.microsoft.com/downloads/...8D-7B82-4583-8537-30351718A4E9&displaylang=en



    Note: When the "File Download" window appears, please click Save, and follow
    the directions to save the file on the Desktop. After downloading all the
    setup files, please double-click on each one to install them. If you are
    prompted for an administrator password or confirmation, type the password or
    provide confirmation.
     
    Jeff, Dec 1, 2007
    #36
  17. Alchemist

    Mack Guest

    How did you get on with MS?

    "doc4nuts" wrote:

    > Thanks very much for this email link. I can't take it anymore!
    >
    > "PA Bear" wrote:
    >
    > > Start a free Windows Update support incident request:
    > > https://support.microsoft.com/oas/default.aspx?gprid=6527
    > >
    > > Support for Windows Update:
    > > http://support.microsoft.com/gp/wusupport
    > >
    > > Customers in the U.S. and Canada can receive technical support from
    > > Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    > > support calls that are associated with security updates. When you call,
    > > clearly state that your problem is related to a Security Update and cite the
    > > update's KB number (e.g., KB931678).
    > >
    > > In other countries, see
    > > http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    > > Support...for virus and other security-related" issues in right-hand menu
    > > for localized contact information.
    > >
    > > For more information about how to contact Microsoft for support issues,
    > > visit the International Support Web site:
    > > https://support.microsoft.com/common/international.aspx
    > > --
    > > ~Robear Dyer (PA Bear)
    > > MS MVP-Windows (IE, OE, Security, Shell/User)
    > > AumHa VSOP & Admin http://aumha.net
    > > DTS-L.ORG http://66.39.69.143/
    > >
    > > skidmarks wrote:
    > > > I just got an error 80070002. I followed all the indicated steps and
    > > > requested an update search received the same update indication and then
    > > > tried to install and received the same error. What now coach?
    > > >
    > > >
    > > > The update being installed is:
    > > > Microsoft .NET Framework 1.1 Service Pack 1
    > > >
    > > > Windows Vista (32-bit)
    > > >
    > > > art

    > >
    > >
     
    Mack, Dec 7, 2009
    #37
  18. Alchemist

    Guest

    [ deleted ]
     
    , Apr 17, 2014
    #38
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