Download of Updates Fails - BITS Refuses to Start

Discussion in 'Windows Update' started by Mitch, Sep 24, 2009.

  1. Mitch

    Mitch Guest

    From what I can see this machine successfully downloaded and installed
    updates prior to this batch (August updates approved last night on our WSUS
    server). BITS is not running and complains when I attempt to restart it.
    These are the two error messages in the System Log:

    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 24/09/2009
    Time: 10:51:03 AM
    User: NT AUTHORITY\SYSTEM
    Computer: C7076
    Description:
    The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM
    within the required timeout.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.

    and


    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7023
    Date: 24/09/2009
    Time: 10:50:33 AM
    User: N/A
    Computer: C7076
    Description:
    The Background Intelligent Transfer Service service terminated with the
    following error:
    The specified module could not be found.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.

    I checked the windowsupdate.log and all appears normal until this series of
    lines:

    2009-09-23 18:48:52:724 1916 cc8 DnldMgr * Queueing update for download
    handler request generation.
    2009-09-23 18:48:52:724 1916 cc8 DnldMgr Generating download request for
    update {3F633490-FCA8-4758-88F1-835D32EAD543}.100
    2009-09-23 18:50:22:867 1916 cc8 DnldMgr FATAL: BITS service was not fixed
    up and thus CCI was not reattempted. (hr = 80080005)
    2009-09-23 18:50:22:867 1916 cc8 DnldMgr FATAL: Failed to connect to the
    BITS service; unable to start new downloads or interact with existing
    download jobs. (hr = 80080005)
    2009-09-23 18:50:22:867 1916 cc8 DnldMgr FATAL:
    DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed
    with 0x80246008.
    2009-09-23 18:50:22:867 1916 cc8 DnldMgr FATAL:
    DM:CAgentDownloadManager::GenerateAllDownloadRequests:
    GetDownloadDataAndHandler failed with 0x80246008.
    2009-09-23 18:50:22:882 1916 cc8 DnldMgr Error 0x80246008 occurred while
    downloading update; notifying dependent calls.
    2009-09-23 18:50:22:992 1916 cc8 DnldMgr WARNING: Extended error for
    reported error 80246008 = 80080005
    2009-09-23 18:50:22:992 1916 cc8 DnldMgr WARNING: Extended error for
    reported error 80246008 = 80080005
    2009-09-23 18:50:23:007 1916 cc8 Agent *********
    2009-09-23 18:50:23:007 1916 cc8 Agent ** END ** Agent: Downloading
    updates [CallerId = AutomaticUpdates]
    2009-09-23 18:50:23:007 1916 cc8 Agent *************
    2009-09-23 18:50:23:007 1916 16b0 AU AU initiated download, updateId =
    {EE69B39F-4DEE-4BD9-8FF2-D01B082E2C4A}.101, callId =
    {AB6CFB1E-A61B-4A20-918D-51ACBC0BC3E9}
    2009-09-23 18:50:23:007 1916 cc8 DnldMgr *************
    2009-09-23 18:50:23:007 1916 cc8 DnldMgr ** START ** DnldMgr: Downloading
    updates [CallerId = AutomaticUpdates]
    2009-09-23 18:50:23:007 1916 cc8 DnldMgr *********
    2009-09-23 18:50:23:007 1916 cc8 DnldMgr * Call ID =
    {B238859D-5890-4EDE-9143-F720DFAE63EA}
    2009-09-23 18:50:23:007 1916 cc8 DnldMgr * Priority = 2, Interactive = 0,
    Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
    2009-09-23 18:50:23:007 1916 cc8 DnldMgr * Updates to download = 1
    2009-09-23 18:50:23:007 1916 cc8 Agent * Title = Security Update for
    Windows XP Service Pack 3 (KB973540)
    2009-09-23 18:50:23:007 1916 cc8 Agent * UpdateId =
    {FC7C3752-4C17-473C-8BFF-75EED375FD61}.101
    2009-09-23 18:50:23:007 1916 16b0 AU AU initiated download, updateId =
    {F2FD5FA8-ED91-46D1-8D1A-944DC783244C}.101, callId =
    {CE63CC87-75C5-466A-8875-802DFE8C9639}
    2009-09-23 18:50:23:007 1916 cc8 Agent * Bundles 1 updates:
    2009-09-23 18:50:23:007 1916 cc8 Agent *
    {F9B10375-898C-4D12-8722-B2F7F6E81521}.101
    2009-09-23 18:50:23:039 1916 cc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {F9B10375-898C-4D12-8722-B2F7F6E81521}.101] ***********
    2009-09-23 18:50:23:039 1916 cc8 DnldMgr * Queueing update for download
    handler request generation.
    2009-09-23 18:50:23:039 1916 cc8 DnldMgr Generating download request for
    update {F9B10375-898C-4D12-8722-B2F7F6E81521}.101
    2009-09-23 18:51:53:119 1916 cc8 DnldMgr FATAL: BITS service was not fixed
    up and thus CCI was not reattempted. (hr = 80080005)
    2009-09-23 18:51:53:119 1916 cc8 DnldMgr FATAL: Failed to connect to the
    BITS service; unable to start new downloads or interact with existing
    download jobs. (hr = 80080005)
    2009-09-23 18:51:53:119 1916 cc8 DnldMgr FATAL:
    DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed
    with 0x80246008.
    2009-09-23 18:51:53:119 1916 cc8 DnldMgr FATAL:
    DM:CAgentDownloadManager::GenerateAllDownloadRequests:
    GetDownloadDataAndHandler failed with 0x80246008.
    2009-09-23 18:51:53:119 1916 cc8 DnldMgr Error 0x80246008 occurred while
    downloading update; notifying dependent calls.
    2009-09-23 18:51:53:119 1916 cc8 DnldMgr WARNING: Extended error for
    reported error 80246008 = 80080005
    2009-09-23 18:51:53:119 1916 cc8 DnldMgr WARNING: Extended error for
    reported error 80246008 = 80080005
    2009-09-23 18:51:53:135 1916 16b0 AU AU initiated download, updateId =
    {8A146CAF-F475-45E0-A8C4-0B02DBF6ABC5}.101, callId =
    {022A9DE9-C817-4FA9-AD69-AE78EC2A2348}
    2009-09-23 18:51:53:135 1916 cc8 Agent *********
    2009-09-23 18:51:53:135 1916 cc8 Agent ** END ** Agent: Downloading
    updates [CallerId = AutomaticUpdates]
    2009-09-23 18:51:53:135 1916 cc8 Agent *************

    I've scoured the internets and I see all sorts of "fixes" but none seem
    connected to what I'm seeing so I'm offering the details up here for your
    input. FYI this is an XP Pro machine with SP3 installed. Any help would be
    greatly appreciated.

    Thanks!
     
    Mitch, Sep 24, 2009
    #1
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  2. Mitch

    Mitch Guest

    I think I posted this in the wrong category. Sorry about that chief.

     
    Mitch, Sep 24, 2009
    #2
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  3. Mitch

    MowGreen Guest

    You did the Steps listed here ?
    http://support.microsoft.com/kb/916251

    and then reinstalled BITS as described here ?
    http://support.microsoft.com/kb/842773


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"


     
    MowGreen, Sep 24, 2009
    #3
  4. Mitch

    Mitch Guest

    No, I don't receive an error message when I try to start BITS on the
    offending machine. It just doesn't start. Is there an indicator that tells
    me I should reinstall the BITS following the second kb article? Is this a
    symptom of a known issue with BITS? Thanks.

     
    Mitch, Sep 24, 2009
    #4
  5. Mitch

    MowGreen Guest

    I've scoured the internets and I see all sorts of "fixes" but none seem
    I suggested you try the Steps listed in KB916251, not that you received
    an error message when trying to start BITS. It doesn't start because
    Following the steps in KB916251 will repair BITS *except* in a situation
    where the OS is infected with malware or, when certain antivirus
    programs are installed that damage BITS.

    Windows XP Update BITS Fix
    http://www.philmorgan.net/techie-to...ransfer-service-fix-batch-file-for-windows-xp

    IF you are *certain* that the system is malware free and the installed
    antivirus is not a Norton or McAfee product, then suggest you run
    WinXP_BITS_Fix_v1.6. Instructions are available on Phil's web page.

    IF you are not certain that the system is malware free, then download
    the free version of Malwarebytes Anti-malware (MBAM):
    http://www.malwarebytes.org

    Click the Download free version button and *save* the download.
    Once it completes close all open programs and browsers and install it.
    Allow it to update it's definitions during the installation process.
    Then open MBAM, ensure that the Quick scan option is checked, click the
    Scan button.
    When the scan is finished click the Show results button.
    Ensure any detected objects are checked, then click the Show reults button.
    Ensure that anything [IF anything] that was detected is checked and then
    click the Remove selected button.

    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"

     
    MowGreen, Sep 24, 2009
    #5
  6. Mitch

    Mitch Guest

    Many thanks.

     
    Mitch, Sep 28, 2009
    #6
  7. Mitch

    Guest

    Thanks so much for this. I hadn't been getting XP updates for two months and knew _something_ was wrong. I didn't see anything in the update logs until I let an "out of control" svchost.exe run to completion without killingit--wasn't admin at the time so couldn't. When I did let it run out I finally got the exact same update log message

    FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
    FATAL: Failed to connect to the BITS service; unable to start new downloadsor interact with existing download jobs. (hr = 80080005)
    ....
    Error 0x80246008 occurred while downloading update; notifying dependent calls.

    And googling led me here. I didn't even have a BITS service in the list (there was an odd "%sysroot%/.../qmgr.dll" service though.)

    KB916251 (Method 1) did the trick. Had to do steps 1-8. KB842773 just told me that I was already on a later service pack and didn't do anything. I had updates within a few minutes--and a reboot or three.
     
    , Dec 4, 2013
    #7
  8. Mitch

    Guest

    Found this searching for this error below, found in the
    c:\windows\windowsupdate.log

    FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)

    FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)

    Error 0x80246008 occurred while downloading update; notifying dependent calls.

    Fixit automated tool was giving: 0x80246008(2014-02-25-T-04_39_25P)

    This post help me resolve a two month old problem with Windows Update (XP SP3), and Fixit. The update process would not initialize, or cancel.

    KB916251 (Method 1) did the trick, stopped at Step 6. The directions are a bit ambiguous as to remaining steps if BITS starts successfully. Once it did, I changed the start type from Manual to Automatic. Then applied 21 critical items to get current.

    Also, KB842773 mentioned in KB916251 was unhelpful, since it's dated, and wouldn't installed due to SP level.

    Also ran a malware scan just to be sure there was no virus.

    21 Critical Updates installed, and now current.

    Also Security Essentials was not allowing updates, either. This fix resolved that issue, too.
     
    , Feb 26, 2014
    #8
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