Downloading IE7 Security Updates KB960714 & KB958215

Discussion in 'Internet Explorer' started by Jeff, Feb 3, 2009.

  1. Jeff

    Jeff Guest

    I have been attempting to download the updates above since they were released
    in December with no success. They go about half way then abort. I have tried
    turning off my Norton Security/Antivirus, downloading them individually, and
    everything else I can think of. I am running Vista Home Premium and have
    downloaded all updates that have been released. I believe the inability to
    download these updates is starting to cause problems with my IE. I now have
    problems with IE shutting down prematurely and locking up my computer on
    occasion. Any suggestions??
    Jeff, Feb 3, 2009
    1. Advertisements

  2. A. Start a free Windows Update support incident request:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB958215;

    LOOK! => If your problem relates to a Cumulative Security Update for IE,
    call the above number and ask to be transferred to the "Consumer IE queue"
    (which is 47830).

    B. It's only fair to warn you that since KB960714 is not installed, you may
    be seeing the affects of a very serious hijackware infection (cf., so I'll add the following to
    my reply:

    1. See if you can download/run the MSRT manually:

    2. Run this online scan (in safe mode w/networking, if need be):

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum.

    Checking for/Help with Hijackware

    **Post your logs to,,, or another appropriate forum for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    PA Bear [MS MVP], Feb 3, 2009
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.