DRM Upgrade Requires Reinstall

Discussion in 'Windows Media Player' started by berkoab, Mar 19, 2007.

  1. berkoab

    berkoab Guest

    My OS is Windows 2000. I'm running WMP 9. I am unable to play certain files
    because I need a DRM security upgrade. Microsoft points me to this site:
    http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp. When I click on
    upgrade, I get an error message saying "Window Media Player is not installed
    properly. Reinstall the player". No matter how many times I uninstall and
    reinstall the player, I get the same message. I've turned off all firewalls
    and antivirus software. I've downloaded a fresh copy of WMP 9. Nothing works.
    Any ideas would be most helpful. Thanks!
    berkoab, Mar 19, 2007
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  2. berkoab

    zachd [MSFT] Guest

    That particular error should mean that your system catalog storage file is
    corrupt. An OS reinstall may fix this particular issue up. There may be
    other ways to reset the store, but without resetting the CatRoot store I
    believe you would not be able to make forward progress. =\
    zachd [MSFT], Mar 24, 2007
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