DVD/CD Drive not even showing up!

Discussion in 'Windows Vista Hardware' started by gallegra, Nov 25, 2007.

  1. gallegra

    gallegra Guest

    Hey all;

    I just got a new gateway laptop on Black Friday over at Best Buy, and since
    it's new it has Vista on it. I was loading some files and stuff onto my
    computer using some data discs I had just made from my old PC, and then all
    of a sudden last night the discs stopped loading. I checked around, and I
    can't find any proof that my disc drive even EXISTS, whether it has a disc in
    it or not. I've gone into Computer Management, and not only does the drive
    not show up, I can't even find it by scanning or refreshing, and it doesn't
    show up on "My Computer" at all either. Eventually, I did find it on the
    Computer Manager, but it wasn't listed on the "Drive" list and had the yellow
    exclamation icon on it. Here are some screen caps;

    "My Computer", only showing the CPU and Recovery Drives (No Disc Drive);

    "Computer Manager" showing only the two drives, still no CD/DVD/Disc Drive

    "Device Manager" listed under the "Computer Manager", showing the CD/DVD
    drive with a yellow exclamation Icon;

    Oh, by the way, when I found the drive under the "Device Manager" I tried
    searching for hardware updates, driver updates, and anything else I can find,
    and tried disabling it/re-enabling it, and nothing worked. So, who knows. Can
    anyone help?


    gallegra, Nov 25, 2007
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  2. gallegra

    mr.leith Guest

    i have the same problem how did you fix it
    mr.leith, Nov 25, 2007
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  3. gallegra

    Cal Bear '66 Guest

    Cal Bear '66, Nov 25, 2007
  4. Mike Hall - MVP, Nov 25, 2007
  5. gallegra

    Jesse Guest

    I have the same issue. vista 64. I've never had the upper or lower filter
    keys and this was a clean install. Any other suggestions? Buy a SATA DVD?
    Jesse, Nov 26, 2007
  6. gallegra

    TimboTen Guest

    I've had similar problems with Vista where my optical drive failed after
    deleting printer software. I ended up with a Windows error 39 suggesting my
    driver was no good but you can't fix the problem by upgrading the driver as
    gallegra found. The link Cal Bear '66 provides worked for me and is quite
    simple. Follow the instructions explicitly as involves a Registry Edit.

    TimboTen, Nov 28, 2007
  7. gallegra

    barriesmom Guest

    I have the same problem with my toshiba satellite, gives a code 10
    error code - device can't start - when I click the properties in device
    manager. Have tried uninstalling and rebooting, but it changes nothing,
    tried updating drivers - tells me I have the most up-to-date driver,
    tried disabling and re-abling - still nothing.
    Have Vista home premium, the problem occurred a few weeks ago, up to
    that point it was working beautifully.
    Any help would be greatly appreciated. I use my dvd drive all the
    barriesmom, Sep 29, 2008
  8. gallegra

    Peter Foldes Guest

    Peter Foldes, Sep 29, 2008
  9. gallegra

    barriesmom Guest

    Thanks Peter: however my dvd player isn't connected via usb, it's
    internal. Just ordered broadband so really need to get this thing up
    and running again:eek:
    barriesmom, Sep 30, 2008
  10. gallegra

    Peter Foldes Guest

    Peter Foldes, Sep 30, 2008
  11. gallegra

    barriesmom Guest

    Thanks Peter: will try, but first, just wondering if a registry progra
    such as registry mechanic or regcure would fix the problem, I see the
    have advertised fixes for code 10 errors. I don't want to spend th
    money on one if it won't work. :confused
    barriesmom, Sep 30, 2008
  12. gallegra

    Peter Foldes Guest


    DO NOT (do not) touch any registry cleaning tool or any registry fixes being advertised. They are all snake oil

    The MS KB I sent you has to be done as per instructions manually. AGAIN. Do NOT touch any registry cleaning or repairing tool. You can end up messing your system up beyond repair and not be able to reboot also on top of that.
    Peter Foldes, Oct 1, 2008
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