DVD drive disappears after burning / inserting disc

Discussion in 'Windows Vista Hardware' started by Mark Beiley, Apr 6, 2007.

  1. Mark Beiley

    Mark Beiley Guest

    Hello,

    After I burn a DVD, and when I re-insert a disc into the drive, the drive
    light stays on forever, and the drive is no longer recognized in Windows.
    It isn't listed in Device Manager, and it doesn't show up as a drive in
    Windows Explorer. The manual eject button is non-responsive. It doesn't
    seem to matter what I use to burn. I've experienced the problem with
    different burning software. When I reboot everything works fine again. I'm
    running Vista Home Premium. It is a fairly new Dell laptop with a "TSSTcorp
    DVD +-RW TS-L632D ATA Device" for the DVD drive.

    I'm still working with Dell on this, and they had me delete the
    UpperFilters/LowerFilters as described here:

    http://support.microsoft.com/kb/314060

    but that has not fixed the problem. They've had me run built in diagnostics
    on the drive, and the drive passes all tests. It doesn't really seem like a
    hardware problem.

    The driver is version 6.0.6000.16386 dated 6/21/2006 from Microsoft.

    Any suggestions would be great!

    Thanks,
    Mark
     
    Mark Beiley, Apr 6, 2007
    #1
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