DVD Drive Not Recognized After Windows Server 2008 R2 Installation

Discussion in 'Server Setup' started by mbotticello, Mar 24, 2010.

  1. mbotticello

    mbotticello Guest

    I have a situation where my DVD drive worked properly for the installation of
    Windows Server 2008 R2, but was then not recognized when R2 was operational.
    BIOS correctly listed the SATA DVD drive and I can boot off the DVD drive.
    The Device Manager shows "Unknown device" and the device status is
    "The drivers for this device are not installed. (Code 28)
    There is no driver selected for the device information set or element.
    To find a driver for this device, click Update Driver."

    I have tried the following with no success:
    - Uninstalled the device and restarted
    - Checked the registry for "Upper and Lower Filters" to delete but there
    were none
    - Replaced the "CD-ROM.sys" file in \windows\system32\drivers
    - In Microsoft Article ID: 976187 it lists ALPM (Adaptive Link Power Mgmt)
    as the culprit but it makes the hotfix only available by contacting MSFT?

    Anyone come across this problem and able to fix it?
    mbotticello, Mar 24, 2010
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  2. mbotticello

    Dave Patrick Guest

    If you think KB976187 is the fix then I'd call for it. Hotfixes are always



    Dave Patrick ....Please no email replies - reply in newsgroup.
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Dave Patrick, Mar 25, 2010
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