DVD has great picture but no sound

Discussion in 'Windows Vista General Discussion' started by Elizabeth, May 9, 2007.

  1. Elizabeth

    Elizabeth Guest

    I have a Compaq Presario. When I tried to play a commercial DVD, I got a good
    picture but no sound at all. There is a sound card. When I play the music
    that came with Vista, the sound is fine. What do I have to do to hear as well
    as see my DVD?

    Thank you.
    Elizabeth, May 9, 2007
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  2. Elizabeth

    NotMe Guest

    In the sound/volume control, there is a separate control for CD/DVD sound.
    Double click the sound/volume icon and move the slider for the CD/DVD up to
    a reasonable level.
    NotMe, May 9, 2007
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  3. Elizabeth

    Elizabeth Guest

    I'd already tried the little speaker icon in the lower right-hand corner of
    the screen and the volume controls within Media Player.

    I went to Control Panel-Sound -Playback - Properties - Levels - Internal
    Speaker Headphone - CD Audio (DVD not mentioned) I turned the volume at CD to
    loudest. Still can't hear anything.

    The computer is supposed to play DVDs, so I looked at another tab:
    Internal Speaker/Head[hone Properties said -channel, 16 bit, 48000 Hz (DVD
    quality) So I guess this means that it does indeed play DVDs.

    Is there anyplace else to look for a volume control?

    Thank you.
    Elizabeth, May 10, 2007
  4. Elizabeth

    sharpz Guest

    are you getting any sound at all from other applications? Did you try
    different dvds? Did you try a different codec?
    sharpz, May 10, 2007
  5. Elizabeth

    Eric Guest

    I have the same problem. Ever since I upgraded my Compaq computer to Windows
    Vista, I can no longer hear the sound during DVD playback. I have tried all
    the same attempts to fix it, that Elizabeth has tried. I am just about ready
    to reinstall the old Windows XP if I can't get this fixed. I can hear all
    other sounds. Only the DVD playback sound is does not work. Is this a
    driver problem with the DVD player? I checked for the latest drivers for the
    DVD, and Vista said I have the latest one. I have tried MANY DVD's and they
    all have the same problem.
    Eric, May 10, 2007
  6. Elizabeth

    Not Me Guest

    Is there a volume control within your DVD playing software that can be
    I would suspect something incompatible in the DVD decoding software,
    assuming the sound works for other applications.

    Not Me, May 10, 2007
  7. Elizabeth

    Eric Guest

    The sound is turned all the way up on the QuickPlay software that came with
    the Presario laptop. It is also not muted with the hardware button, or the
    software button.

    Eric, May 10, 2007
  8. Elizabeth

    Elizabeth Guest

    It's weird. You can't turn the sound on in Media Player or Control Panel or
    with the icon in the lower right corner. You put the DVD in, and the picture
    starts but no sound. What you have to do is click on the Start icon, then All
    Programs. You'll see DVD or DVD playing. When you click on that, the sound
    works. Strange.

    I don't have Quick Play, so I don't know if it'll work for that. Just click
    everything on the computer that says DVD and you might get lucky and hit it.
    Elizabeth, May 11, 2007
  9. Elizabeth

    kembo Guest

    I'm not a computer person and I had the same problem when using Windows
    Media Player.
    On my laptop I have an alternative program for playing DVD's. It
    worked. So maybe the problem is WMP?
    kembo, Jun 22, 2007
  10. Elizabeth

    Rich Guest

    My Presairo has the same problem as well. The HP DVD player sound works fine
    byt the picture is choppy. WMP has smooth video but no DVD sound. WMP music
    plays fine. Compaq Tech Support had me update the drivers with no success.
    Then they told me this is a known issue with Vista Basic. There is no
    mention of it on the Windows site. Does anybody have any suggestions?
    Rich, Jul 12, 2007
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