E-mail sent never gets received

Discussion in 'Windows Vista Mail' started by raphaelgunther, Aug 25, 2008.

  1. Hi there people.

    Every msg i send through Windows Mail, Windows Live Mail ou Thunderbird
    does not get received.

    I don't receive any errors and the msgs do not return. They are simply
    gone, puff !

    I receive mail normally, it's just the sent msgs that never arrive to
    recipients.

    The account's POP and SMTP configs are ok - multiple times checked.

    The server says everything is fine.

    What else can I do ?

    Through webmail everything goes fine - no problems at all.

    The problem appeared out of nothing and I really don't know what can I
    do.

    I would really appreciate some help.

    Tks in advance !
     
    raphaelgunther, Aug 25, 2008
    #1
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  2. raphaelgunther

    mac Guest

    Did they leave the Outbox Folder?
    Do you have copies in the Sent Items folder?
    Check both to see.
     
    mac, Aug 25, 2008
    #2
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  3. This question was asked a thousand times in the forum but so far i can't
    find a solution.
     
    raphaelgunther, Aug 25, 2008
    #3
  4. If three different email programs produce the same result, the
    problem is most likely at the recipient's end. Have you tried
    several different recipients? What happens when you send an
    email to yourself?

    In Windows Mail, do the sent messages leave a copy in the
    Sent Items folder? Which third party security programs are you
    running (antivirus, firewall, etc.)?

    Who is your email service provider? Do you have access to a
    different SMTP server?
     
    Gary VanderMolen, Aug 25, 2008
    #4
  5. raphaelgunther

    R. C. White Guest

    Hi, Raphael.

    I hope this Reply gets to you.

    You are posting to some "forum" which simply relays your post to Microsoft's
    public news server, then relays any responses back to you. In the relay
    process, messages can get lost or delayed or out of sequence. To "cut out
    the middleman" and post directly to the MS server yourself, using your
    default newsreader, just click here:

    news://msnews.microsoft.com/microsoft.public.windows.vista.mail

    You're right. That question has been asked at least a thousand times here -
    and answered just about every time.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    (Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)
     
    R. C. White, Aug 25, 2008
    #5
  6. Yes, the msgs go to the Sent Items folder.

    The procedure is perfectly normal, the msgs just never get to the recipients.

    What scares me is that I was using it perfectly without any problems for
    more than 6 months and all of a sudden this started happening.
     
    raphaelgunther, Aug 26, 2008
    #6
  7. You did not reply to my response of yesterday,so I'll try again.

    Which third party security programs are you running (antivirus, firewall, etc.)?

    What happens when you send an email to yourself?

    Who is your primary email service provider? Do you have access to an
    alternate email service? In order to test the theory that the problem may be
    with the SMTP server you are using, we may need to set you up on a
    different SMTP server.
     
    Gary VanderMolen, Aug 26, 2008
    #7
  8. Yeah, i have tried several recipients, same problem.

    When I send email to myself, the msg gets in.

    The msgs go to the Sent Items folder normally.

    The only program installed are Windows based defenders (all disabled), and
    Lavasoft Ad-Aware, which I was using prior to this problem without any
    prejudice to my mail. Nothing was changed!

    My provider is www.hostsys.com.br and I have talked to them numerous times,
    done tests etc. Everything is fine.

    When I use the same account through webmail, no problems at all. Send and
    Receive are ok.

    It's just through WM, WLM or Thunderbird that the msgs sent never gets
    received.

    You did not reply to my response of yesterday,so I'll try again.

    Which third party security programs are you running (antivirus, firewall,
    etc.)?

    What happens when you send an email to yourself?

    Who is your primary email service provider? Do you have access to an
    alternate email service? In order to test the theory that the problem may be
    with the SMTP server you are using, we may need to set you up on a
    different SMTP server.
     
    Raphael Günther, Aug 26, 2008
    #8
  9. What is confusing is that you also have a thread under "Windows Live Mail
    no longer sends emails". It is best to stick to just one thread per issue.

    Which antivirus did you uninstall? Some of them need to have
    their uninstall followed up with a special debris removal tool.
     
    Gary VanderMolen, Aug 26, 2008
    #9
  10. I'm sorry for multiple posting, didn't really understand how to use this and
    was in a hurry.

    No anti-virus was uninstalled prior to this problem.

    Got Kaspersky but removed like 2 months ago and was using Windows Mail just
    as good as ever.

    This problem is really a mistery so far. I have double checked all
    possibilities.

    I'm thinking about "Format C:" if no solution arrives.


    What is confusing is that you also have a thread under "Windows Live Mail
    no longer sends emails". It is best to stick to just one thread per issue.

    Which antivirus did you uninstall? Some of them need to have
    their uninstall followed up with a special debris removal tool.
     
    Raphael Günther, Aug 27, 2008
    #10
  11. I've run out of ideas on this particular issue. It doesn't sound like a
    Windows Mail problem, more like a general computer problem,
    since three different email programs give the same result.
    Instead of doing a "Format C:", I'd suggest a repair-install of Vista:

    http://www.vistax64.com/tutorials/88236-repair-install-vista.html
     
    Gary VanderMolen, Aug 27, 2008
    #11
  12. I've tried using Outlook Express on another machine and to my surprise it
    worked.

    As you said, this seem to be a problem with this specific computer.

    Now I'm thinking about removing prior and old configurations and reset some
    programs that might affect this to default settings. What do you suggest?
    Which programs should I work on? Which stuff should I remove?

     
    raphaelgunther, Sep 4, 2008
    #12
  13. raphaelgunther

    JB197 Guest

    ITS YOUR FORWARD E-MAIL ADDRESS,ALL CORRECT.?ONE LITTLE THING WRONG,AN
    THAT CAN HAPPEN.CHECK THEM GOOD
     
    JB197, Sep 4, 2008
    #13
  14. So people... Problem is still on... I just used the tutorial for resetting
    Windows Mail to default settings, deleting registry etc... No good.

    Listing problem again just in case:

    Windows Mail, Thuderbird or Windows Live Mail sends mail but they are never
    received. No errors. Msgs go to sent items folder.
    Using the same account on a webmail works fine for all recipients.
    Sending a msg to myself throug Windows Mail works, but any other recipient
    never gets the msgs. No errors, no returns.
    Everythin is fine with the account, was using prior to this problem without
    any change for over 6 months. Host is also ok. Provider also ok.
    Tried using another PC and it worked properly.

    Right now it seems obvious that this is a PC problem, and apparently some
    kind of config, cause everything works fine as always.
     
    raphaelgunther, Sep 4, 2008
    #14
  15. I really can't say what measures might cure this problem, other than
    the repair-install of Vista I mentioned previously.
     
    Gary VanderMolen, Sep 5, 2008
    #15
  16. I don't have a Windows Vista install disc and therefore no idea on how to do
    it without a install disc.

    Any manual way to reset Vista settings?

    I'll go item by item if necessary.

    Having to rely on webmail for working is killing me.
     
    raphaelgunther, Sep 5, 2008
    #16
  17. Windows has a feature called System Restore, which allows you to
    restore the computer to a date before the trouble started. Go to
    All Programs, Accessories, System Tools, System Restore.

    If that does not work out for you, the only other thing to do is to restore the
    computer to its original factory settings. The owner's manual should include
    a procedure for doing that. However, be sure to back up all your data first.
    Normally, a reinstall will save existing data into a "Windows.old" folder,
    but I would not depend on that.
     
    Gary VanderMolen, Sep 5, 2008
    #17
  18. I really appreciate all the help you guys gave, but still totally unsatisfied
    with what this has become.

    Since I don't have a owner's manual and a Vista install disc, you have any
    suggestions on what should I do to restore the computer to factory settings?

    BTW, I disabled the system restore some time ago - regret doing it now.

    Tks again
     
    raphaelgunther, Sep 5, 2008
    #18
  19. Most computer makers have online owner's manuals freely available for download.
     
    Gary VanderMolen, Sep 5, 2008
    #19
  20. raphaelgunther

    mac Guest

    You are trying to end WW3 for a problem that is most likely caused by your
    ISP? your IP is blocked for some reason?
    Contact them, and explain the problem.
     
    mac, Sep 6, 2008
    #20
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