Email - Cannot delete items from Deleted Items folder

Discussion in 'Windows Vista Mail' started by Rees2007, Apr 3, 2007.

  1. Rees2007

    Rees2007 Guest

    Error Messge appears in the text part of each email:
    Message could not be displayed
    Windows Mail encountered an unexpected problem while displaying this
    message. Check your computer for low memory or low disk space and try again.
    Windows Mail
    I am experiencing a problem with Vista Windows email. This message is
    appearing on messages that have been deleted and put into the deleted message
    folder and then I cannot empty them from the deleted message folder.
    What is going wrong and how do I get it fixed?????!!!!
    Rees2007, Apr 3, 2007
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  2. Rees2007

    rip Guest

    i am having the same problem. did you get a solution???
    rip, Apr 4, 2007
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  3. Steve Cochran, Apr 4, 2007
  4. Rees2007

    Rees1995 Guest

    I tried the fix where you delete the "WindowsMail.MSMessageStore" - it did
    not work at all. Will try this later and see if it has any effect. Thanks.
    Rees1995, Apr 4, 2007
  5. Just deleting one copy of the file won't work.

    So go to
    Tools | Options | Advanced | Maintenance | Store Folder to find the message
    store location. Then move everything under that Windows Mail directory to
    another directory. Then restart WinMail and it will open fresh with nothing
    in the database. You can then add your accounts and if they work correctly
    then you can use File | Import | Messages and choose WinMail format and
    point to the directory to which you moved the files.

    Steve Cochran, Apr 5, 2007
  6. Rees2007

    Dan Guest

    Is there a permenant fix to this problem. Of so can it be done my microsoft
    direct as much of the jargon is confusing too me.
    Dan, May 31, 2007
  7. Rees2007

    mac Guest

    Just click this link, read the instructions, download the program and you
    are sorted.

    Ignore the jargon and try to do things yourself, do not rely on M$ or any
    one else.

    Best of luck.
    mac, May 31, 2007
  8. No, there is no fix and its likely to happen again, which is why we tell
    people just to ignore it. Eventually (no one knows when) a patch will
    likely be released. Its best just to let it alone if its not breaking the
    functionality of the program anymore than that.

    Steve Cochran, May 31, 2007
  9. Rees2007

    Billy Guest

    If the number of deleted items is less than 10 everything works ok, I don't
    know why yet. There is problably a larger number for which it works, just
    don't know what it is, I know it's less than 30
    Billy, Jun 1, 2007
  10. Rees2007

    Danny/Sandy Guest

    I am experiencing the same problem... cannot delete the "deleted items"
    folder. Now nearing the 1K mark, nd after spending 4 hours with a poor
    english speaking Pakistani last weekend until my phone battery lost power.

    It seems there is a severe problem with Vista in the email department (and
    others) that must be addressed and corrected NOW!

    I, like some others here, am just about ready to carry this damned thing
    back or install XP. This much money spent should be bullet proof.

    Danny/Sandy, Jul 30, 2007
  11. Rees2007

    R. C. White Guest

    Hi, Danny/Sandy.

    Please visit MVP Steve Cochran's web page:

    Even better, download and run the latest beta version of WM's successor,
    Windows Live Mail. It is still in public beta and has some "fit and finish"
    issues, but its basic functionality is better that WM already, in my
    opinion. Note: the name "desktop" still appears some places (in the URL
    and in the name of the support
    newsgroup(, but was removed from
    the name of the program in late May. There's a big difference between WLMd
    (last build 8.0.1226) and WLM (build 12.0.1184)! Get it here:
    Windows Live Mail Beta

    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    (Running Windows Live Mail beta in Vista Ultimate x64)
    R. C. White, Jul 30, 2007
  12. Gary VanderMolen, Jul 30, 2007
  13. Some have reported that going to Edit | Empty Deleted Items works after
    doing it several times. Otherwise the only solution is to wipe out the
    message store and start over.

    Steve Cochran, Jul 31, 2007
  14. Windows Mail Utility won't get rid of undeletable messages in the Deleted
    Items folder. It also won't work for WalMail.

    Steve Cochran, Jul 31, 2007
  15. Rees2007

    R. C. White Guest

    Hi, Steve.

    Thanks for the correction. Sorry if I oversold WMUtil. I haven't had to
    use it since I switched to WLM (12.0.1184). ;<)

    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    (Running Windows Live Mail beta in Vista Ultimate x64)
    R. C. White, Jul 31, 2007
  16. Rees2007

    james Guest

    james, Sep 25, 2007
  17. I can't even wipe out the message store because it get the same error
    message-- I've tried all of your above solutions and am really frustrated.
    frustrated in philly, Feb 24, 2008
  18. Rees2007

    Dave Guest

    Dave, Feb 24, 2008
  19. Rees2007

    Guest Guest

    This usually means you need to download and install this fix, with Windows
    Mail not running:

    Although it's labelled as for mail stuck in the Outbox, it also works in
    other folders. If you don't know whether to use the 32-bit version or
    the 64-bit version, try the 32-bit version first, and if it refuses to
    install, the 64-bit version also. Certain common antivirus programs,
    such as most of those from Nortom or McAfee, tend to cause such
    problems, although seldom immediately, so if you have such a
    program, remember where to find the fix - you are likely to need it
    again. A recent version of Trend's antivirus program also causes
    assorted problems in Windows Mail.
    Guest, Feb 24, 2008
  20. Wow, have you looked at the date of that message you are quoting?
    It is always best to check the latest fixes first.
    Gary VanderMolen, Feb 24, 2008
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