Email Problems Exchange 2003 SP2, Outlook 2003 for Exchange Client

Discussion in 'Windows Small Business Server' started by Steve, Mar 23, 2006.

  1. Steve

    Steve Guest

    My SBS2003 looks as if it is running well. Had no unusual error messages and
    the daily monitoring reports show that all is well.

    As a result I did not reboot for a whole month. People were not complaining
    about sending or receiving emails.

    Problem. After I finally did reboot, people suddenly received new Emails
    that were weeks old, that they haven't received yet. It looks like some
    emails got hung up, where many were not.

    The only thing that I did before rebooting is empty out the UceArchive
    folder which contained almost 10,000 entries of filtered email.

    Any suggestions why some of the emails(not many) weren't delivered when they
    were supposed to be, and then suddenly delivered after the reboot?
     
    Steve, Mar 23, 2006
    #1
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  2. Steve

    Jim Staunton Guest

    Did you have SMTP logging enabled on your SMTP virtual server?

    Did you check the Event Logs?

    Jim
     
    Jim Staunton, Mar 23, 2006
    #2
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  3. Hi Steve,

    I am happy to work with you again-).

    From your description, I understand the issue to be: when you reboot the
    server, users received old emails that should be sent weeks ago. If I am
    off base, please don't hesitate to let me know.

    Based on my research, when users send emails, those emails will be
    temporarily stored in the TEMP TABLE folder. Some emails may be hung here
    for some reasons such as some core component corrupted or they are blocked
    by some applications. When the exchange server reboot or SMTP service is
    reboot, the SMTP service will check the store and re-try to send emails
    hung in the temp table folder.

    I suggest you perform the following steps to clear the temp folder on the
    store to resolve the issue:

    1> It''''s recommended that you perform a full backup of the Exchange
    server first.

    2> Log on to the Exchange server with an account that has domain
    administrator credentials.

    3> Grant the Administrator account the Send As and Receive As permissions
    on each of the mailbox stores:

    a. Open Exchange System Manager.
    b. Expand Servers -> <servername> -> First Storage Group.
    c. Right click on the Mailbox Store, and click properties.
    d. On the security tab, click Advanced button.
    e. Uncheck "Allow inheritable permissions from parent...".
    f. Click Copy when prompted.
    g. Click OK. Click Yes when prompted.
    h. Select Administrator, and check Allow on "Send As" and "Receive As". You
    will see that the check mark on Deny column will be cleared automatically.
    i. Select Domain Admins, and check Allow on "Send As" and "Receive As".
    j. Select Enterprise Admins, and check Allow on "Send As" and "Receive As".
    k. Click OK.

    4> On the Outlook client computer, logon with an account that has domain
    administrator credentials.

    5> Run the Profinst.exe utility with no command-line switches. This creates
    a profile that is named "SMTP (<Servername> {<GUID>})" where <Servername>
    is the name of the Exchange server, and <GUID> is the globally unique
    identifier. I have attached the tool in the reply.

    6> Start the Mdbvu32.exe program. You may download it from the following
    link:

    Exchange 2003: Information Store Viewer (MDBVU32)
    http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-4EC5-
    983E-127100D71376&displaylang=en

    7> In the "MAPILogonEx(MAPI_LOGON_UI)" dialog box, click to select the
    "MAPI_EXPLICIT_PROFILE" check box, and then click "OK".

    8> When you are prompted to select a MAPI profile, click "PROFINST1" in the
    "Profile Name" list, and then click "OK".

    9> On the "MDB" menu, click "OpenMessageStore".

    10> Click "Private Folders", and then click "Open".

    12> On the "MDB" menu, click "Open Root Folder".

    12> Delete the messages in the Temp Tables folders. For example, delete the
    messages in the "TempTable#1" folder. To do so:

    a. Select the message in the folder.

    b. In the "Operations available(Select operation, then push Call Function
    Button)" list, click "lpFld->DeleteMessages()", and then click "Call
    Function".

    c. When you are finished deleting messages, click "Close".

    13> On the "MDB" menu, click "Store Logoff".

    14> Click to select the "LOGOFF_ORDERLY" check box, and then click "OK".

    15> On the message that states the store logoff is complete, click "OK".

    16> Quit the MDB Viewer Test Application program.

    Hope above information helps! I am happy to be of assistance to you and
    look forward to your reply.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
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    --------------------
     
    Jenny wu [MSFT], Mar 24, 2006
    #3
  4. Steve

    Steve Guest

    Hi Again,

    I still do not know how to use the Profinst.exe, but then I read through
    your message a couple of times and the end result was to delete the messages?
    Are we deleting the emails that the clients should have received? I don't
    want them deleted. They were business emails that the client should have
    received, but did not until after I re-booted the SBS.

    Sorry, I'm confused.

    Thanks for your response.

    Steve







     
    Steve, Mar 26, 2006
    #4
  5. Hi Steve,

    Thanks for your update. I appreciate your time and efforts to the issue.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    The utility indeed seems hard to use and we use it to clean the Temp folder
    in the store as you have known. And the messages hung in here that mostly
    had been delivered to appropriate recipients. There are only very small
    volume messages that never were delivered before. You can monitor these
    messages using message tracking tool.

    To enable the Message Tracking logs, please perform the steps in the
    following KB articles:

    823864 Improved Message Tracking Features in Exchange Server 2003
    http://support.microsoft.com/?id=823864

    821910 How to troubleshoot for Exchange Server 2003 transport issues
    http://support.microsoft.com/?id=821910

    Then please reboot the server again, can you still receive those messages
    that you have received when reboot the server box last time?

    It is recommended that we clean the TEMP TABLE folder using Profinst.exe
    utility during some time period to move corrupted messages or information.

    Hope above information helps.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Mar 27, 2006
    #5
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