emails looking like they have been sent but they haven't been

Discussion in 'Windows Vista Mail' started by rachellightbird, Sep 12, 2008.

  1. my emails look as though they have been sent, but havent there is no
    error message, they seem to go, and then don't show up in the sent
    emails box

    any ideas?
    rachellightbird, Sep 12, 2008
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  2. Do the outgoing messages stay in the Outbox folder?

    Check to make sure you have the Sent Items function enabled:
    Tools, Options, Send, "Save copy of sent messages..."

    What happens when you send an email to yourself?

    Which antivirus are you running?
    Gary VanderMolen, Sep 12, 2008
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  3. hi Gary

    thanks for your reply

    the sent box is enabled, the mails do not stay in the outbox, and when
    i send myself or anyone else an email, they don't arrive

    any other ideas
    rachellightbird, Sep 12, 2008
  4. You didn't answer my last question.

    That type of problem can be caused by interference from
    a non-compatible antivirus program. Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    If turning off the email scanning function does not resolve your problem,
    consider upgrading to Windows Live Mail, because it is less prone to
    suffering bad effects from overly intrusive antivirus programs.

    Email scanning in any antivirus must be disabled, for reasons
    explained here:
    Gary VanderMolen, Sep 12, 2008
  5. hi i am running norton antivirus, and have been since i got this
    computer, there was never a problem before
    rachellightbird, Sep 13, 2008
  6. Norton antivirus is among the top three troublemakers for Windows Mail.
    Symptoms often don't start until months later.
    The only way you can prove or disprove that Norton is the culprit is to
    uninstall it, followed by using their debris removal tool:

    Note: For the sake of continuity, when posting to a newsgroup, always
    quote the message you are replying to.
    Gary VanderMolen, Sep 13, 2008
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