Encarta 2007 is NOT working properly unter Vista Home Premium

Discussion in 'Windows Vista General Discussion' started by Ben Hanegraaff, Jun 30, 2008.

  1. From my son (who works for Microsoft) I received the Microsoft® Encarta®
    Winkler Prins Encyclopedie 2007 for fathersday. But when I installed it on my
    Vista Home Premium computer, (I had to install the Macromedia Shochwave 11
    player as well) I found out that SOME ANIMATIONS are NOT working! But for the
    rest the program works good. But when I installed the program on the XP
    computer of my other son, JUST TO TRY OR IT WOKED, EVERYTHING worked good,
    including ALL the animations!

    Is there someone out there who can tell me WHAT I MUST DO to make my Encarta
    program to work properly on my Vista computer as well ???

    Ben Hanegraaff
     
    Ben Hanegraaff, Jun 30, 2008
    #1
    1. Advertisements

  2. Ben Hanegraaff

    Nonny Guest

    There is an update that you can download. It can be found in the
    following Microsoft KB article:

    http://support.microsoft.com/kb/932246
     
    Nonny, Jun 30, 2008
    #2
    1. Advertisements

  3. Dear "Nonny",

    Thank you for your quick respons to my "Encarta-question", but ... your
    advise did NOT work! Because when tried to download the kb/932246 update, the
    computer said that this update was NOT valid for my system ???

    I do'nt understand this, because I have a LEGAL Windows Vista Home Premium
    program on my computer!

    May be the update was not valid for my system, because my Vista-version is
    in the Dutch language, because I am living in Holland ????

    But anyway, thank you very much for your quick advise !!! Maybe I will get
    another advise from someone else later on!

    Ben Hanegraaff
    Holland
     
    Ben Hanegraaff, Jun 30, 2008
    #3
  4. Dear "Nonny",

    Here is a second reply to your message. When I looked at all the MS-updates
    that are installed on my computer, I found out that the kb/932246 update was
    there already! Maybe that was the reason why my computer said that this
    update was not valid for my system ... BECAUSE IT WAS ALREADY THERE.

    Once again, thank you veru much for your quick respons !!!

    Ben Hanegraaff
    Holland
     
    Ben Hanegraaff, Jun 30, 2008
    #4
  5. Contact Microsoft Support for troubleshooting advice:
    https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=10342&gprid=440649

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows Vista Enthusiast

    ---------------------------------------------------------------

    From my son (who works for Microsoft) I received the Microsoft® Encarta®
    Winkler Prins Encyclopedie 2007 for fathersday. But when I installed it on my
    Vista Home Premium computer, (I had to install the Macromedia Shochwave 11
    player as well) I found out that SOME ANIMATIONS are NOT working! But for the
    rest the program works good. But when I installed the program on the XP
    computer of my other son, JUST TO TRY OR IT WOKED, EVERYTHING worked good,
    including ALL the animations!

    Is there someone out there who can tell me WHAT I MUST DO to make my Encarta
    program to work properly on my Vista computer as well ???

    Ben Hanegraaff
     
    Carey Frisch [MVP], Jun 30, 2008
    #5
  6. Dear Carey,

    Thank you for your advise, but when I went to the URL that you gave me, I
    found out that I have to pay $ 35,00 to get advise!!! You understand that I
    am NOT going to pay $ 35,00 for a brand new Microsoft program that I received
    as a free gift from my son (who himself is a Microsoft Enterprise Solution
    Advisor | ATS EPG Finance in the Microsoft company), but does not work
    properly only because Windows Vista does support it!

    But anyway, thank you for your advise ...

    Ben Hanegraaff
    Holland
     
    Ben Hanegraaff, Jun 30, 2008
    #6
  7. Sorry in my FIRST answer to your advise I wrote: ... but does not work
    properly only because Windows Vista does support it!

    Ofcourse this shoud be: but does not work properly only because Windows
    Vista does NOT support it!

    Ben Hanegraaff
    Holland
     
    Ben Hanegraaff, Jun 30, 2008
    #7
  8. Access to interactive media requires Adobe Shockwave and Adobe Flash Player. Visit:
    http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

    and click on "Install Now".

    --
    Carey Frisch
    Microsoft MVP
    Windows Desktop Experience -
    Windows Vista Enthusiast

    ---------------------------------------------------------------

    Sorry in my FIRST answer to your advise I wrote: ... but does not work
    properly only because Windows Vista does support it!

    Ofcourse this shoud be: but does not work properly only because Windows
    Vista does NOT support it!

    Ben Hanegraaff
    Holland
     
    Carey Frisch [MVP], Jun 30, 2008
    #8
  9. Thank you once again, but I had installed the Flash and Shockwave programms
    you mentioned already! No the THE PROBLEM IS, that some of the animations in
    Encarta 2007 are working under XP but are NOT working under Vista, and for
    THAT PROBLEM I am trying to find a sollution.

    Ben Hanegraaff
    Holland
     
    Ben Hanegraaff, Jul 1, 2008
    #9
  10. Ben Hanegraaff

    oziumpoet Guest

    you can call microsoft but you must say this is an installation issue o
    you will have to pay for the tech servic
     
    oziumpoet, Feb 25, 2009
    #10
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.