Entire office (45pcs) getting 80246002 error for all attempted upd

Discussion in 'Windows Update' started by Travis, Oct 4, 2004.

  1. Travis

    Travis Guest

    Every computer in my office has lost the ability to use Windows Update. They
    are all running Windows XP, some with SP2 and some without. The problem began
    about two weeks ago (late September), shortly after Microsoft made a lot of
    changes to the Windows Update site. Any attempted updates (security patches,
    drivers, media player 10) fail immediately with the error code 80246002.

    It seems like a firewall issue but we have not made any changes to the
    firewall for over a month. It is a Symantec 5400 and has ports 80/443 open as
    well as the std email and messenger ports.

    I have tried doing updates on fresh installs of Windows XP w/ SP1 as well
    (no domain configuration) but receive the same error. This is a BIG problem
    for our office and we would appreciate any thoughts/suggestions.
    Travis, Oct 4, 2004
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  2. Travis

    Travis Guest

    Additional info - I setup a system using Windows 2000 and it works fine.
    Since Windows 2000 uses v.4 of Windows Update and Windows XP uses v.5, the
    difference probably has to do with something that changed in v.5. I have
    tried about all I can think of, including calling Symantec for thoughts on
    the firewall configuration. Any help would be greatly appreciated!
    Travis, Oct 4, 2004
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  3. Travis

    pebarrett Guest

    Did you resolve this or is it till a problwm, I am wondering if it is an SP 2
    issue. I am also running Norton/Symantec firewall software
    pebarrett, Oct 11, 2004
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