epson all in one RX500 (scanner part)

Discussion in 'Windows Update' started by prm7, Mar 1, 2005.

  1. prm7

    prm7 Guest

    The scanner software stop working to day with A application error in esui.dll
    have un-install and re-install and have telephone epson support who think it
    a window update stoping this software working last update was a ati radeon.
    any help please

    prm7, Mar 1, 2005
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  2. "prm7",

    I am sorry you are hitting this issue. If you would like to verify whether
    or not the ATI Radeon driver is causing the issue, try rolling back the
    driver (move it back to the version that was working before the Windows
    Update). Here's how:

    1. Click Start
    2. Click Run
    3. Type: devmgmt.msc
    4. Press the <Enter> key, or click OK
    5. When the device manager opens, go to the hardware that does not work.
    6. Right-click on it, and click Properties
    7. Click on the Driver tab
    8. Click Roll Back Driver
    9. Follow the prompts.

    If this is unsuccessful, delete the hardware and let Windows XP pick the
    default driver it was using when you installed it.
    1. While still in Device Manager, right-click on the troubled hardware, and
    click Delete
    2. Confirm that yes, you wish to delete the hardware
    3. After the hardware disappears, right-click on any item within that list
    and then click Scan for hardware changes.
    4. When windows finds the hardware, follow the prompts to allow Windows to
    find the best driver for this hardware.

    Let us know how this works out.


    Pat Walters [MSFT]
    Pat Walters [MSFT], Mar 4, 2005
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