Error 0x80070020 for Windows Vista Premium Home

Discussion in 'Windows Update' started by ander, Jan 30, 2010.

  1. ander

    ander Guest

    I have windows vista home premium SP2. I cannot install Update KB978207. I
    tried all 4 methods suggested on MS website: (1) restart, (2) safe mode, (3)
    clean boot, (4) disable firewall/antivirus. None worked - continued to get
    error message 0x80070020.

    I then manually downloaded Update KB978207, and tried to install again in
    safemode. Got error 0x8007043c "this service cannot be started in safe
    mode".

    Apparently, this update is "critical" for Vista users. How do I get it
    installed?
     
    ander, Jan 30, 2010
    #1
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  2. PA Bear [MS MVP], Jan 30, 2010
    #2
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  3. Hello Ander,

    Just out of curiosity, are you running SpyBot S&D's "teatimer" ?
     
    Ǝиçεl, Jan 30, 2010
    #3
  4. ander

    ander Guest

    I've already visited the help pages of the website. That's where it was
    suggested I try the 4 methods - which I tried to no avail.
     
    ander, Feb 6, 2010
    #4
  5. ander

    ander Guest

    No. Not to my knowledge.

     
    ander, Feb 6, 2010
    #5
  6. The "How to obtain help..." section also points you to no-charge support.

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB978207).

    LOOK! => If your problem relates to a Cumulative Security Update for IE
    (e.g., KB978207), call the above number and ask to be transferred to the
    "Consumer IE queue" (which is 47830).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    The Consumer Security Support home page & Microsoft Update Solution Center
    also offer support options
    https://consumersecuritysupport.microsoft.com/
    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Feb 6, 2010
    #6
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