Error 0x80070020 Windows Update

Discussion in 'Windows Update' started by Tom Hall, Jun 22, 2007.

  1. Tom Hall

    Larry Guest

    This is definitely a Zonealarm created problem. I tried everyone's attempted
    fixes and workarounds, nothing worked, then I shut off Zonealarm and Spybot
    S&D, reran Windows update, the downloaded software took, I restarted
    Zonealarm and Spybot, had to install some more acitve x controls, but the
    download page is working. I wonder if the real problem was the last update to
    Zonealarm, and not a windows problem.
    ~Larry~

     
    Larry, Jul 2, 2007
    #21
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  2. Tom Hall

    DanL Guest

    I have been getting the same error code and have been working with Microsoft
    Online Assisted Support, to no avail. They have not been able to pin point
    the problem and insist it must be on my end, but are still working on it. I
    do not like it but was forced to turn on automatic updates to at least the
    notify my but don't download any position. I get a notify shield in the task
    bar then download from there. At this time seems like the only way to get
    updates
     
    DanL, Jul 5, 2007
    #22
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  3. Tom Hall

    Jimmy Guest

    Here's an easy simple way to disable Spybot Search & Destroy so you
    will be able to downonload Windows updates if you get this message.....

    "Windows Update has encountered an error and cannot display the requested
    page".

    Error 0x80070020

    How? Right click the spybot icon (on the start bar near the clock) and
    choose "Exit Spybot-S&D Resident".

    As simple as that.

    You can go back and enable it after you update.

     
    Jimmy, Jul 17, 2007
    #23
  4. Tom Hall

    Jimmy Guest

    Here's an easy simple way to disable Spybot Search & Destroy so you
    will be able to downonload Windows updates if you get this message.....

    "Windows Update has encountered an error and cannot display the requested
    page".

    Error 0x80070020

    How? Right click the spybot icon (on the start bar near the clock) and
    choose "Exit Spybot-S&D Resident".

    As simple as that.

    You can go back and enable it after you update.
     
    Jimmy, Jul 17, 2007
    #24
  5. Tom Hall

    Exswede Guest

    Hi Guys,
    Jimmys solution work a treat for me... before I did it I disabled ZoneAlarm,
    Symantec AV, system restore etc... but the SpyBot S&D - resident was the
    culprit

     
    Exswede, Jul 23, 2007
    #25
  6. Tom Hall

    Dan Rhea Guest

    Hi Alan,

    In my case, all I did was disable SpyBot's "TeaTimer" realt-time protection
    module, and I was able to get the Windows Update "update" to install. Smooth
    sailing since then.

    Thanks!
    --
    Dan Rhea


     
    Dan Rhea, Jul 23, 2007
    #26
  7. Tom Hall

    Alan Guest

    Hello Dan,

    Yes, since I wrote my reply back in June, it does seem that Spybot's Tea
    Timer turned out to the culprit for many people as far as that problem went.

    Of course, since then there seems to be a host of other problems that people
    have had with the July Windows Updates for other reasons.

    Alan

     
    Alan, Jul 24, 2007
    #27
  8.  
    I have some idea, Aug 28, 2007
    #28

  9. I have some idea about this error!
    Because when I tried to start the IIS in VISTA!
    The error come!
    In my opinion , maybe there is something wrong with the ISS or some services
    relate to it,

    if you can try this and slove it at last , maybe it will be help !
    good luck!
     
    I have some idea, Aug 28, 2007
    #29
  10. Tom Hall

    Mark Schell Guest

    Well, thanks all. Sorry for the delay, but I was first able to get back to
    this problem today. Turned out that Spybot TeaTimer running in the
    background was successfully preventing Windows Update from completing its
    job. With TeaTimer disabled, it works like a champ.

    I suspect this is not the only background process related to security that
    could cause grief.
     
    Mark Schell, Sep 5, 2007
    #30
  11. Tom Hall

    Baboy Ako Guest

    Mark,
    Disabling Spybot worked for me as well.

    Thanks!!!
     
    Baboy Ako, Sep 5, 2007
    #31
  12. Tom Hall

    Dee Jay Guest

    Hello all,

    I despair ... the problem of carryiong out the monthly updates first
    appeared for me when I tried updating December 2007. I run XP Professional
    SP2 on a Dell platform, with AVG Free Edition. I tried elements of the
    solutions outlined here and after a deal of struggling, it worked and I was
    able to update with the December 2007 fixes/patches. January 2008 arrives and
    nothing that I try as outlined here seems to work?

    I've stopped the BITS and AVG services and even gone to the extreme of
    de-installing AVG. Up to and including Nov 2007, the update process worked
    fine.

    Any thoughts please?

     
    Dee Jay, Jan 23, 2008
    #32
  13. Tom Hall

    jpurpuro Guest

    Tom, I started encountering the exact same problem as you did in December
    2007. It only happens on my desktop computer. The laptop I have hooked to
    the same cable modem network updates without any problems. And, I have not
    disabled my McAfee anti-virus software on the laptop. I believe this problem
    stems from an automatic (not requested) download of Microsoft Compression
    Client 1.0 for Windows XP or Microsoft Silverlight, neither of which I
    requested to download or install. I've unistalled Microsoft Silverlight and
    still have the update problem. When I tried to remove Microsoft Compression
    Client, it tells me that numerous programs may not run properly (several
    Microsoft hotfixes and security updates manually downloaded), and many other
    programs. So, I haven't removed that program. But, my laptop has Microsoft
    Compression Client 1.0 installed and updates without any problems. My OS is
    XP Home SP2. The assistance I received from Microsoft Support recommended
    that I disable realtime viruse checking (did that, same results), then to
    uninstall my ant-virus program (no way I'm doing that). So, I'll just
    manually download and install new updates.

     
    jpurpuro, Mar 1, 2008
    #33
  14. ....
    <cmd_output>
    F:\>net helpmsg 32

    The process cannot access the file because it is being used by another process.
    </cmd_output>


    While file? What other process?

    If you want to diagnose this search for these details in the diagnostics
    the update produces. Activate verbose logging if necessary.
    Supplement the diagnostics using ProcMon if necessary.


    Why? It is quite likely that a security package could mistake your update
    attempt as a Trojan. There have been many instances where using a
    security package's "disable" command has been found to be insufficient
    to prevent its interfering effects on the update. Hence, the user is advised
    to uninstall it in order to avoid that interference and get the update installed cleanly.
    Note that you only need to uninstall the interferer to do the update's install phase.
    E.g. you could do the download, disconnect completely from the Internet,
    uninstall the security package, install the update, do a reboot if required
    (still without the security package and still staying disconnected from the network)
    and only then reinstall your security package.

    Of course if your alternative diagnosis discovers that something else
    is causing the interference implied by the error code, then you will have to
    make sure that that process is stopped too. ; )


    Good luck

    Robert Aldwinckle
    ---

     
    Robert Aldwinckle, Mar 2, 2008
    #34
  15. Tom Hall

    jpurpuro Guest

    Robert, thanks for your advice and assistance. I have done what you
    suggested and still get the same error results. With all of the people
    having the same problem, isn't it possible that this is a Microsoft update
    problem and not a user problem. My automatic updates was working fine until
    December. I attempted to load the latest Windows update software and get the
    same error. I'll just manually download updates.

    JJP

     
    jpurpuro, Mar 2, 2008
    #35

  16. (which in reality seems to be relatively few...)


    Sure, but *you* (and your collective) have the details about it.
    If you can't share them and nobody who could diagnose
    the symptom doesn't get it, a "solution" is impossible.


    Your choice.


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, Mar 3, 2008
    #36
  17. Tom Hall

    Nick Papageorgio

    Joined:
    Jan 9, 2011
    Messages:
    1
    Likes Received:
    0
    Fix for Windows Update problems on Vista

    I thought it might help someone if I posted my experience with this 'challenge'.

    Windows Update was not working and the following error was in the Event Viewer:

    Fault bucket 587934600, type 5
    Event Name: WindowsWcpOtherFailure3
    Response: None

    I tried the following:

    Start >> All Programs >> Accessories >> Command Prompt - right click and select Run as Administrator

    sfc /scannow

    ....but it gave the following error:

    “there is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.”.

    I tried the following:

    fsutil resource setautoreset true C:\

    ...that completed and said that is was successful, but it didn't fix the problem.

    I had a look in C:\Windows\SoftwareDistribution\ReportingEvents and saw some of the following messages:

    Windows Update Client failed to detect with error 0x80070002

    I tried renaming the directory, so that Windows Update created a new
    C:\Windows\SoftwareDistribution directory structure....but that still didn't fix it.

    I uninstalled the AntiVirus software....but that didn't fix it.

    I downloaded and tried to install the latest copy of Windows Update agent....but that failed to install with an error:

    Install failed 0x80070020

    Like most I thought I would have to reinstall Windows Vista, but then I spotted an entry on the web that suggested deleting the C:\Windows\winsxs\pending.xml file as follows:

    Start >> All Programs >> Accessories >> Command Prompt - right click and select Run as Administrator

    cd C:\Windows\winsxs

    takeown /f C:\Windows\winsxs\pending.xml

    SUCCESS: The file (or folder): "C:\Windows\winsxs\pending.xml" now owned by user
    "<your user id>".

    cacls C:\Windows\winsxs\pending.xml /G <your user id>:F
    Are you sure (Y/N)?y
    processed file: C:\Windows\winsxs\pending.xml

    del C:\Windows\winsxs\pending.xml

    >>> That fixed the problem!

    I was now able to run Windows Update - it detected that I needed an unpdate version of the Windows Update agent.

    I downloaded and installed it then rebooted.

    I then ran Windows Update again - it failed, and I rebooted.

    I then ran Windows Update again and this time it found the last 18 months of updates that were missing....

    I managed to get the PC up to date with Windows updates and then re-installed the Anti Virus software...job done!
     
    Nick Papageorgio, Jan 9, 2011
    #37
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