Error 0x80072EE2

Discussion in 'Windows Update' started by Brian987, May 11, 2006.

  1. Brian987

    Brian987 Guest

    I'm getting the 80072EE2 while trying to use Microsoft Update for several
    months now. I've tried all of the suggestions in KB836941, as well as
    changing settings for the MTU size, and consistantly get the same error.

    Does anyone have any ideas? Here is the failing section of the windows
    update log file:

    2006-05-10 14:40:49 1088 460 Agent *************
    2006-05-10 14:40:49 1088 460 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2006-05-10 14:40:49 1088 460 Agent *********
    2006-05-10 14:40:52 1088 460 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2006-05-10 14:40:52 1088 460 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://update.microsoft.com/v6/ClientWebService/client.asmx
    2006-05-10 14:41:55 1088 460 Misc WARNING: Send failed with hr = 80072ee2.
    2006-05-10 14:41:55 1088 460 Misc WARNING: SendRequest failed with hr =
    80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
    used : <>
    2006-05-10 14:41:55 1088 460 PT + Last proxy send request failed with hr =
    0x80072EE2, HTTP status code = 0
    2006-05-10 14:41:55 1088 460 PT + Caller provided credentials = No
    2006-05-10 14:41:55 1088 460 PT + Impersonate flags = 0
    2006-05-10 14:41:55 1088 460 PT + Possible authorization schemes used =
    2006-05-10 14:41:55 1088 460 PT WARNING: GetConfig failure, error =
    0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
    2006-05-10 14:41:55 1088 460 PT WARNING: Sync of Updates: 0x80072ee2
    2006-05-10 14:41:55 1088 460 Agent * WARNING: Failed to synchronize, error
    = 0x80072EE2
     
    Brian987, May 11, 2006
    #1
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  2. Brian987

    Robin Walker Guest

    80072ee2 is a "timed-out" web request.

    What is the nature of your internet connection? Are you behind a corporate
    firewall? Do you normally need to configure proxy settings in Internet
    Explorer, for instance? If so, you need also to tell Windows Update about
    those proxy settings, by using the proxycfg command. Did you try disabling
    all third-party anti-malware products? Did you try disabling any personal
    firewall? Is Norton installed on this PC?
     
    Robin Walker, May 11, 2006
    #2
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  3. Brian987

    Brian987 Guest

    It's a home cable internet connection using a Linksys router (firmware has
    been updated), so no proxies are configured. I do have Microsoft's
    Anti-Spyware and Firewall running, but I get the same result when I've
    disabled them. The only third party security software in McAfee Anti-virus,
    and that doesn't seem to be involved with this problem.
     
    Brian987, May 11, 2006
    #3
  4. Brian987

    TaurArian Guest

    TaurArian, May 12, 2006
    #4
  5. Brian987

    Brian987 Guest

    Thanks for responding, but as I mentioned in the original question, I have
    tried all of the suggestions in KB836941. Specifically:

    1. I can connect to the internet
    2. Default settings are used on the Windows firewall and I've also tried
    disabling the firewall completely, with no change.
    3. No accelerator programs installed (not needed with cable internet)
    4. Windows update and microsoft update have been added to trusted sites with
    no change.
    5. Host file only caontains an entry for localhost at 127.0.0.0, and has
    never contained any other entries.
    6. Never had a proxy server configured, but ran the procedure anyway. No
    change.
    7. Installed the BITS and WinHTTP update. No change.

    In addition, from other threads, I have changed the MTU size on the router
    using KB314825 method for troubleshooting a black hole router. I did find
    that MTU needed to be below 1472 to send unfragmented, and that change has
    improved internet performance, but Windows Update still is failing.
     
    Brian987, May 12, 2006
    #5
  6. Please remove the Linksys router, and connect your PC directly to the cable
    modem (you will need to reboot the cable modem for your PC to gain service).

    Now try Windows Update/Windows Update - does it work now?

    If WU/MU now works, the problem lies with the Linksys. You don't say what
    model of Linksys you have, but some of them incorporate a "firewall"
    feature, which can block ActiveX downloads. Try turning off the "Firewall
    protection" in the Linksys, and restoring the Linksys between the cable
    modem and PC again (reboot cable modem again).
     
    Robin Walker [MVP], May 12, 2006
    #6
  7. Brian987

    Brian987 Guest

    I connected directly to the cable modem, then rebooted the modem and
    computer. I tried Windows Update and got the same error.

    It's failing after the scan, so I.m getting past the ActiveX download and
    validation checks. The Linksys router is model NR041. The logs show
    blocking activity on port 1026 and 1027, but I've not had any problem with it
    blocking ActiveX controls.
     
    Brian987, May 12, 2006
    #7
  8. That eliminates the Linksys then: one step forward.

    Can you try two more bits of diagnosis:

    1. Open a command prompt window and type the command

    proxycfg

    If it says anything other than "Direct access (no proxy server)." on the
    last line of output, then there is something that can be fixed.

    2. Please try "repairing" your IE6 installation by downloading the zip file
    from the page:
    http://iefaq.info/index.php?action=artikel&cat=24&id=31&artlang=en
    and unzip the contents, and then run the unzipped ie-rereg.cmd at a command
    prompt window.
     
    Robin Walker [MVP], May 12, 2006
    #8
  9. Brian987

    Brian987 Guest

    1. Running proxycfg I get the "Direct access (no proxy server)." message.

    2. I downloaded an ran the ie-rereg patch, then tried MU before and after
    rebooting. No change.

    Thanks for all the help, this problem is really annoying.
     
    Brian987, May 12, 2006
    #9
  10. Hmmm. Clutching at straws now. Try this somewhat extreme measure:

    Open control panel "Internet Options".
    In "Temporary Internet Files", click "Settings".
    Click "View Objects".
    Right-click on "MUWebControl Class", select "Remove".
    Right-click on "WUWebControl Class", select "Remove".
    Close the window.
    Click OK all the way out of the control panel.

    Then go to Windows Update or Microsoft Update, and the controls should
    re-load afresh.
     
    Robin Walker [MVP], May 12, 2006
    #10
  11. Brian987

    Brian987 Guest

    I removed the object and ran MU with the same result. I did notice that the
    object was not recreated afterwards, so it's not getting to that point in the
    process.
     
    Brian987, May 13, 2006
    #11
  12. Another straw/s - do you have Bits 2 installed?
    http://www.microsoft.com/downloads/...b1-ba43-480f-983d-eb19368f9047&DisplayLang=en

    or

    Re-register the WU components:

    net stop wuauserv

    regsvr32 wuapi.dll
    regsvr32 wups.dll
    regsvr32 wuaueng.dll
    regsvr32 wuaueng1.dll
    regsvr32 wucltui.dll
    regsvr32 wuweb.dll
    regsvr32 MSXML3.dll
    regsvr32 qmgr.dll
    regsvr32 qmgrprxy.dll
    regsvr32 jscript.dll

    net start wuauserv
    --

    ===========================
    TaurArian [MS-MVP] 2005-2006
    ===========================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


    |I removed the object and ran MU with the same result. I did notice that the
    | object was not recreated afterwards, so it's not getting to that point in the
    | process.
    |
    | "Robin Walker [MVP]" wrote:
    |
    | >
    | > > 1. Running proxycfg I get the "Direct access (no proxy server)."
    | > > message.
    | > >
    | > > 2. I downloaded an ran the ie-rereg patch, then tried MU before and
    | > > after rebooting. No change.
    | >
    | > Hmmm. Clutching at straws now. Try this somewhat extreme measure:
    | >
    | > Open control panel "Internet Options".
    | > In "Temporary Internet Files", click "Settings".
    | > Click "View Objects".
    | > Right-click on "MUWebControl Class", select "Remove".
    | > Right-click on "WUWebControl Class", select "Remove".
    | > Close the window.
    | > Click OK all the way out of the control panel.
    | >
    | > Then go to Windows Update or Microsoft Update, and the controls should
    | > re-load afresh.
    | >
    | > --
    | > Robin Walker [MVP Networking]
    | >
    | >
    | >
    | >
     
    TaurArian [MS-MVP], May 13, 2006
    #12
  13. Brian987

    Brian987 Guest

    1. Running the BITS install, I get the message "Setup has detected that the
    Service Pack version of this system is newer that the update you are
    applying. There is no need to install this update." So that patch won't
    install over it.

    2. I tried registering all of the dll you suggested, but MU still fails
    with the same error.

    For all the times I've run MU, the error is stubbornly consistent. There's
    got to be an easy solution to this one.
     
    Brian987, May 13, 2006
    #13
  14. The URL that your updater chokes on is a secure "https", rather than an
    "http" one, according to the log you posted in an earlier post. Can you
    verify that your IE6 browser is capable of working on other "https" secure
    pages?
     
    Robin Walker [MVP], May 13, 2006
    #14
  15. Brian987

    Brian987 Guest

    I assume so. The login to post here works fine, and I haven't run into any
    other problems. Beyond that, is there any way to test a specific https
    connection?
     
    Brian987, May 13, 2006
    #15
  16. More straw-clutching:

    1. If another PC is attached to your router, is it able to run Microsoft
    Update? (to verify whether this is an ISP issue)

    2. Can you try deleting all Temporary Internet Files before running
    Microsoft Update?

    3. As a double-check, can you look in services.msc and list all services
    with startup type "Disabled"?
     
    Robin Walker [MVP], May 13, 2006
    #16
  17. Brian987

    Brian987 Guest

    1. Disabled services are:

    Alerter
    Clipbook
    FTP Publishing
    Human Interface Device Access
    Messenger
    Net.Tcp Port Sharing Service
    Network.DDE
    Network.DDE DSDM
    Routing and Remote Access
    Simple Mail Transfer Protocol (SMTP)

    2. Clearing the temporary internet files does not change anything.

    3. I tried WU on the other available system, but it also failed while
    scanning. I tend not to put too much stock in that system, since it's an
    underpowered NT4 system (300 MHz, 32 meg) that I only use for a file server.

    If the problem is at the ISP, is there something more specific I can tell
    them? I'm not seeing many problems accessing other sites.
     
    Brian987, May 13, 2006
    #17
  18. What is this? Do you have Indigo installed? Or remnants of Vista?
    Is there any way you can do more Windows Updates checks, say, with a
    friend's laptop?

    It is rather odd that both your PCs can't get Windows Update working.
    Although NT4 is well out of support by now I would think. Do some further
    checks before trying your ISP.

    Another straw: what happens if you download and install this:

    http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/windowsupdateAgent20-x86.exe
     
    Robin Walker [MVP], May 13, 2006
    #18
  19. Brian987

    Brian987 Guest

    Net.Tcp Port Sharing Service is part of the WinFX SDK Beta, but Vista itself
    has never been installed. Also, this problem was going on long before the
    SDK was installed. I've recently changed some hardware and want to check
    the drivers. I've managed to keep the Windows up to date before using the
    Baseline Security Analyzer (which also fails loading the catalog
    automatically). A hardware failure forced the change, and hence the
    troubleshooting effort.

    I can probably get another laptop to test, but that's going to take a couple
    of days.

    As for installing the agent manually, I get the message "Install is not
    needed since Windows Update Agent is already installed." after the files
    unpack, so it make no change to the system.
     
    Brian987, May 13, 2006
    #19
  20. I also have the same problem and tried almost every thing that Brian did.
    These are my different ways of approaching the problem:

    1./ Following Microsoft's solution KB836941
    2./ changing settings for the MTU size
    3./ checked that everything are fine with HTTP 1.1 proxy setting/s
    4./ i'm not using any proxy
    5./ Also I don't use sygate personal firewall but kerio personal firewall
    6./ I Re-registered the WU components:


    Are there any other things to try?
     
    stefanos karametos, May 13, 2006
    #20
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