Error 0x80072EE2

Discussion in 'Windows Update' started by Brian987, May 11, 2006.

  1. Brian987

    Brian987 Guest

    I also turned on extended logging (KB: 902093) and got the following more
    descriptive error log:

    2006-05-13 19:47:31 1100 488 Agent *************
    2006-05-13 19:47:31 1100 488 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2006-05-13 19:47:31 1100 488 Agent *********
    2006-05-13 19:47:31 1100 488 PT PT: Using serverID
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2006-05-13 19:47:31 1100 488 WuRedir Checking for different Redirector at:
    http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab
    2006-05-13 19:47:31 1100 488 WuRedir Successfully refreshed Redirector cab.
    2006-05-13 19:47:31 1100 488 PT PT: Using server URL
    https://update.microsoft.com/v6/ClientWebService/client.asmx
    2006-05-13 19:47:31 1100 488 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2006-05-13 19:47:31 1100 488 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://update.microsoft.com/v6/ClientWebService/client.asmx
    2006-05-13 19:47:31 1100 488 PT PT: Calling GetConfig on server
    2006-05-13 19:47:31 1100 488 Cmpress Add header for accept-encoding: xpress
    succeeded
    2006-05-13 19:48:32 1100 488 Misc WARNING: Send failed with hr = 80072ee2.
    2006-05-13 19:48:32 1100 488 Misc WARNING: SendRequest failed with hr =
    80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
    used : <>
    2006-05-13 19:48:32 1100 488 PT + Last proxy send request failed with hr =
    0x80072EE2, HTTP status code = 0
    2006-05-13 19:48:32 1100 488 PT + Caller provided credentials = No
    2006-05-13 19:48:32 1100 488 PT + Impersonate flags = 0
    2006-05-13 19:48:32 1100 488 PT + Possible authorization schemes used =
    2006-05-13 19:48:32 1100 488 PT WARNING: GetConfig failure, error =
    0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
    2006-05-13 19:48:32 1100 488 PT PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2006-05-13 19:48:32 1100 488 PT WARNING: Sync of Updates: 0x80072ee2
    2006-05-13 19:48:32 1100 488 Agent * WARNING: Failed to synchronize, error
    = 0x80072EE2
    2006-05-13 19:48:32 1100 488 Report *****Dumping event
    {38B19081-32BD-4AFD-B057-A8B5B7798705}:
    2006-05-13 19:48:32 1100 488 Report EventId 148, Source Id 101, Caller
    MicrosoftUpdate:
    2006-05-13 19:48:32 1100 488 Report Targetserver
    {7971F918-A847-4430-9279-4A52D1EFE18D}:
    2006-05-13 19:48:32 1100 488 Report Replacement strings: 1
    2006-05-13 19:48:32 1100 488 Report Misc data strings: 6
    2006-05-13 19:48:32 1100 488 Report D=0
    2006-05-13 19:48:32 1100 488 Report Q=1
    2006-05-13 19:48:32 1100 488 Report G=5.8.0.2469
    2006-05-13 19:48:32 1100 488 Report J=488
    2006-05-13 19:48:32 1100 488 Report K=Phoenix - AwardBIOS v6.00PG
    2006-05-13 19:48:32 1100 488 Report L=2006-02-07T00:00:00
    2006-05-13 19:48:32 1100 488 Agent * WARNING: Exit code = 0x80072EE2
    2006-05-13 19:48:32 1100 488 Agent *********
    2006-05-13 19:48:32 1100 488 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
     
    Brian987, May 14, 2006
    #21
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  2. Brian987

    Lynn Guest

    I find it very interesting that many many of us are having this problem and I
    spent two hours on the phone with Microsoft yesterday. Have lost days of
    productivity in the last six months trying to resolve this issue and
    Microsoft stubbornly refuses to admit this problem exists. I have it and so
    do thousands of others.

    Yahoo and Amazon have responded by including an unsecure log-in for the
    afflicted. Yet Microsoft still maintains it is not a problem.

    I am currently working with Microsoft on this and hope they resolve it for
    me.
     
    Lynn, May 24, 2006
    #22
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  3. What has this thread got to do with log-ins to Yahoo and Amazon?

    What are the difficulties that you are having in log-ins? They were not
    mentioned previously in this thread.
     
    Robin Walker [MVP], May 24, 2006
    #23
  4. Brian987

    Lynn Guest

    It started with I cannot get updates - the computer hangs at exactly the same
    spot. In addition you said http and https and that is what I found to be the
    case. Logins that took you to https hang, logins that don't go to https or
    that offer unsecure login work. It is all the same problem.

    The first clue to me was that I updates stopped - the ancillary problem - I
    cannot access https sites.


    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 24, 2006
    #24
  5. I'm not sure whether your problem is connected with the original one in this
    thread, as the original subject of this thread related to a specific error
    number 80072EE2, which you have not reported seeing.

    However, your problem sounds like a damaged WinHTTP service (which handles
    https sessions).

    If you have, or have ever had, Internet Explorer 7 betas on the affected PC,
    then you should see:
    http://support.microsoft.com/kb/904942
     
    Robin Walker [MVP], May 24, 2006
    #25
  6. Brian987

    Lynn Guest

    The reason I am in this thread at all is because I have been getting this
    error message since an automatic Windows update on 1/29/06.

    Same error message. Everything reported by Brian is the same. I have gone
    through all the fixes with Microsoft and today am being asked to restore my
    compute which was what I had hoped to avoid. However, there doesn't seem to
    be any other solution after four months of struggling with this and not
    getting my updates and not being able to get them manually. In addition I
    cannot log in to secure sites. I think everything is connected.
    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 24, 2006
    #26
  7. Brian987

    Lynn Guest

    You said that logins weren't mentioned before so why was I mentioning them
    here, but on reading through this thread they were indeed.

    I just want to get the problem fixed. It has been too long. Today I think
    it will be but it will require a non-destructive restore which scares me to
    death.
    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 24, 2006
    #27
  8. OK - so this problem does not relate to any of the recent Windows Updates,
    because it is more long-standing than that.
    Can I assume that you have checked out all the points in:
    http://support.microsoft.com/kb/836941

    Also try the resolutions in this:
    http://support.microsoft.com/kb/822798

    You could try re-installing BITS 2.0 and WinHTTP 5.1 by selecting the
    appropriate download from
    http://support.microsoft.com/kb/842773

    If you are close to giving up and reformatting, then you have little to lose
    by trying a utility called "Dial-a-Fix" which repairs some common problems
    associated with Windows Update. Download from
    http://fileforum.betanews.com/detail/Dialafix_Full/1131569373/2
     
    Robin Walker [MVP], May 24, 2006
    #28
  9. Brian987

    Lynn Guest

    I will try your suggestions before the non-destructive restore. Hope it
    works. I really don't want to lose my data or go through the restore process
    if I can help it.

    Someone actually sent me this link when they heard I was having the same
    problem. If you look back to February I think there is a similar thread with
    the heading "suddenly https". Both are connected.

    One problem I have is that I cannot access this forum on new computer which
    has the problem so I have to go to old computer to get the information and
    then somehow figure out how to get it to new computer. Since MS had me turn
    off Norton I am not using e-mail on that computer so hope I can type in these
    links on that computer and give them a try.

    Please understand that I am very frustrated having gone through most of the
    fixes in your post. I will try the last one which I have not tried yet.
    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 24, 2006
    #29
  10. Brian987

    Lynn Guest

    To keep you updated. Microsoft asked me to do a non-destructive restore. I
    have now done two in a row and still cannot access Microsoft Update or access
    secure sites. To add to that, now I have to reinstall all my programs and
    updates which will take forever. I am totally disgusted and can't understand
    why this has happened.

    Did anyone in this thread actually solve the problem, or give up as I have
    done several times. Very disappointing situation.
    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 26, 2006
    #30
  11. A "Repair Installation" (if that is what you mean) should not have had the
    effect of needing you to re-install applications, but you would certainly
    need to re-apply all Windows Updates.
    It seems you have little to lose, so can you try the utility "Dial-aFix"
    See http://wiki.djlizard.net/Dial-a-fix

    Especially, try the following bits of Dial-a-Fix:
    - Fix Windows Update
    - Fix SSL/HTTPS/Cryptsvc
    - ActiveX controls/codecs
    - Explorer/IE/OE/shell/WMP
     
    Robin Walker [MVP], May 26, 2006
    #31
  12. Brian987

    Lynn Guest

    When you say little to lose, I am not sure what you mean. I am scared to
    death of losing my computer and programs which came installed with it because
    HP has a restore/recovery drive.

    I don't know the difference between each terminology, but evidntly I
    havedone a Windows Repair and now a non-destructive restore. The next step
    before complete destruction could be the one you suggested. In the meantime
    I have tried to reinstall my norton to keep my computer protected and it will
    not complete installation. So I am really afraid to access the web with it
    while that is not installed.

    What is the downside to running the fix utility?


    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 26, 2006
    #32
  13. I'm not sure what you mean by a "non-destructive restore". What exactly did
    you do?
    That is what I meant - if you are considering a complete re-format, you
    stand to lose all your data and installed applications. So, it is worth
    trying the "fix" utilities first, because you might be able to save yourself
    a lot of work.
    If other things won't install, there is more wrong with your PC than just a
    problem with Windows Update. This newsgroup/forum is best positioned to
    advise about Windows Update problems, but possibly not with more general
    problems. You need to get your PC working properly before we can get
    Windows Update working properly.

    I hear the word "Norton" so often round here that I wonder if Norton
    actually creates some problems. You should certainly disable all anti-virus
    and anti-malware applications while you are trying to mend Windows or use
    Windows Update, because anti-malware products can interfere with the correct
    operation of the update or mending processes.

    Remember also that, as you have an OEM version of Windows from HP, it is HP
    that are responsible for your Windows support, not Microsoft. Microsoft
    will provide support for issues related to Windows Update or Microsoft
    Update, but not for more general Windows support problems.

    In this newsgroup/forum, people can provide help on both OEM and Retail
    versions of Windows.
     
    Robin Walker [MVP], May 27, 2006
    #33
  14. Brian987

    Lynn Guest

    I spent most of the last two days trying different fixes and finally did a
    restore/recovery. The result, I lost a lot of programs, and still cannot get
    my Windows updates. I have held off trying the last solution until my son
    can help me with it. That will be tomorrow. Otherwise, my options are to
    continue with computer unable to update or go to secure web pages or do a
    full destructive restore and start from scratch. Because the non-destructive
    restore did not fix the problem, I will try your last suggestion -
    "Dial-a-Fix" .

    Do you know of anyone who has recovered from this problem?

    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 27, 2006
    #34
  15. Brian987

    Lynn Guest

    All programs were uninstalled and non-Microsoft services were stopped by
    Microsoft in phone support. \

    You said:

    "Remember also that, as you have an OEM version of Windows from HP, it is HP
    that are responsible for your Windows support, not Microsoft. Microsoft
    will provide support for issues related to Windows Update or Microsoft
    Update, but not for more general Windows support problems. "

    My response: Windows Update problems are covered by Microsoft. HP cannot
    help and they refer me to Microsoft. I spent months being shoved around.
    Now I am finally getting help and believe whatever the problem it will be
    resolved one way or another this week.

    You also wrote:
    If other things won't install, there is more wrong with your PC than just a
    problem with Windows Update. This newsgroup/forum is best positioned to
    advise about Windows Update problems, but possibly not with more general
    problems. You need to get your PC working properly before we can get
    Windows Update working properly.

    I hear the word "Norton" so often round here that I wonder if Norton
    actually creates some problems. You should certainly disable all anti-virus
    and anti-malware applications while you are trying to mend Windows or use
    Windows Update, because anti-malware products can interfere with the correct
    operation of the update or mending processes."

    All programs were uninstalled completely, and in MSCONFIG non-MS programs
    were disabled. Nothing interfered with the restore process or the step by
    step process. That computer has been without Norton for about a week now.
    That makes me nervous because I am accessing websites without protection. So
    in the period between working on a cure I want to reinstall Norton. MS
    doesn't provide the same level of virus/worm protection as far as I know.

    You also said:

    "In this newsgroup/forum, people can provide help on both OEM and Retail
    versions of Windows."

    I appreciate your help. Though I am at my wits end and sometimes a little
    abrupt because of the longstanding irritation with the problem and/or
    repeated impotent measures I have been given to resolve this. You are very
    patient. Thank you.


    --
    Amature Web Designer
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 27, 2006
    #35
  16. Brian987

    Lynn Guest

    You wrote:
    Can I assume that you have checked out all the points in:
    http://support.microsoft.com/kb/836941

    Yes, I did this I believe first in February or March. Didn't work.

    Also try the resolutions in this:
    http://support.microsoft.com/kb/822798

    Yes, I did this also.

    You could try re-installing BITS 2.0 and WinHTTP 5.1 by selecting the
    appropriate download from
    http://support.microsoft.com/kb/842773

    I did this yesterday and got the message that my file was newer or already
    installed.


    --
    Visit me at
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 27, 2006
    #36
  17. Do you mean by this the "System Restore" facility of Windows XP? If so, to
    which date did you perform the Restore?
    OK, good.
    I have heard of third-party reports that it fixed things for other people.
    I have only just started recommending it myself, so I have not yet heard
    feedback about it directly.
     
    Robin Walker [MVP], May 27, 2006
    #37
  18. Brian987

    Lynn Guest

    I did all four of the suggested things. The last one, just done was Dial A
    Fix Full. I downloaded it and clicked run and nothing happened. I then
    downloaded it and clicked save to desktop and then clicked run and nothing
    happened. What is it supposed to do?

    Whatever, if it did run on its own somehow I still cannot get Windows Update
    on that computer.
    --
    Visit me at
    www.frescaaire.com
    www.myrottweilerpups.com
    www.jugendlieberotts.com
     
    Lynn, May 28, 2006
    #38
  19. It should launch and give you a dialog panel of tests to perform.
     
    Robin Walker [MVP], May 28, 2006
    #39
  20. Brian987

    Lynn Guest

    Lynn, May 29, 2006
    #40
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