error 0x80072EFE -cannot update windows

Discussion in 'Windows Update' started by Dennis Parrish, Jul 8, 2009.

  1. Hard drive has been reformatted and after clean install of XP Pro with SP3, I
    consistently get error 0x80072EFE when trying to update windows using Windows
    Update, or Microsoft update. Have been all over internet and followed advice
    using MS KB 836941 - no luck.
    Any help is much appreciated - thank you
    Dennis
     
    Dennis Parrish, Jul 8, 2009
    #1
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  2. What necessitated the clean install, Dennis?

    If you connect via a router, does the behavior persist when connecting
    directly via the modem?

    Is the computer on a local network with other computers? If so, are any
    other computers having the same problem?

    Have you inserted a previously-used USB key into this machine since the
    clean install?

    What anti-virus application is installed and can get update both
    automatically and manually?

    What third-party firewall (if any) is installed?
     
    PA Bear [MS MVP], Jul 8, 2009
    #2
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  3. Dennis Parrish

    MowGreen Guest


    How to configure Windows XP to start in a "clean boot" state
    http://support.microsoft.com/kb/310353

    After the system is Clean booted, using Internet Explorer, go here:
    http://support.microsoft.com/kb/971058

    *Right* click the link under the Fixit icon named ' Fix this problem '
    Save ResetWindows.msi to the Desktop.
    Once the download completes close IE.
    Now run ResetWindows.msi. If you are prompted as to which mode to run it
    in, choose the Aggressive mode.
    The system *must* be connected to the net as the tool will download and
    install required updating software components.
    When it's finished you should be prompted to restart.
    Do so and see if the system can update now.

    *Remember* to undo the steps that were done to clean boot the system
    afterwards no matter what the outcome of running ResetWindows.msi.

    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen, Jul 8, 2009
    #3
  4. [I'm so gonna steal this!]

    MowGreen wrote:
     
    PA Bear [MS MVP], Jul 8, 2009
    #4
  5. Dennis Parrish

    MowGreen Guest

    Be my guest. You think I ever remember what I wrote ?
    Then I'll steal it back from you <g>

     
    MowGreen, Jul 8, 2009
    #5
  6. WinXP version:

    <QP>
    See...

    How to configure Windows XP to start in a "clean boot" state
    http://support.microsoft.com/kb/310353

    1. After restarting in a "clean boot" state, open Internet Explorer (only)
    to this page: http://support.microsoft.com/kb/971058

    2. RIGHT-click the "Fix this problem" link and Save the download to your
    desktop. Do NOT Run it!

    3. Double-click on the file you saved in #2 above (ResetWindows.msi) to run
    the fix. If prompted, choose the Aggressive mode.

    NB: The computer MUST be connected to the internet as the utility will
    automatically download & install required components. Don't TOUCH your
    keyboard until the run completes, then restart (into normal mode) at the
    prompt.

    4. Test.

    NB: Remember to undo the steps you took to "clean boot" your computer,
    whether the fix worked or not!
    </QP>
     
    PA Bear [MS MVP], Jul 8, 2009
    #6
  7. HI PA Bear and MowGreen
    I will be back at that site tomorrow and let you know how I make out - I saw
    all of your replies and I will try MowGreens and let you both know late
    tomorrow - thank you!!! :)
    To answer your questions PA Bear:
    The clean install was necessitated by the system booting only to the Windows
    Logo, regardless of the mode.
    It is at a school, so I'm sure it goes through a router, but I won't be able
    to connect it directly to their internet source.
    It is connected with other PCs - only this one is having the issue to my
    knowledge.
    Yes, I inserted a USB, but I know it is virus and malware free (if that is
    why you were asking)
    The AV program they use is McAfee Virus Scan - I had disabled it - no luck.
    No 3rd party firewall is installed.
     
    Dennis Parrish, Jul 9, 2009
    #7
  8. It is connected with other PCs - only this one is having the issue to my
    I suspect that may not be true, Dennis.
    How have you determined this (unless it's a brand-new/never-been-used or
    freshly formatted & empty USB key)?
     
    PA Bear [MS MVP], Jul 9, 2009
    #8
  9. PA Bear and Mowgreen
    Thank you once again for your time - as it turned out it was the school's
    8e6 filter that was causing the issue !
    That reset windows update tip is great though, and I know I'll use it in the
    future.
    Dennis Parrish

     
    Dennis Parrish, Jul 10, 2009
    #9
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