Error 0x80072f78 when using the update site on IE7 & WINXP

Discussion in 'Internet Explorer' started by Starship, Mar 8, 2008.

  1. Starship

    Starship Guest

    Hello,
    Everytime i access the microsoft update site i get Error number: 0x80072F78
    I went through the troubleshooting on microsoft's site & nothing seems to
    work, anyone know how to repair ie7? When I am on the Microsoft update site
    it says checking for activex then i get this error, I went to other sites to
    test activex seems my activex is wokring fine.

    Here a dump of the log file:

    008-03-06 03:40:10:578 3224 804 COMAPI ----------- COMAPI:
    IUpdateServiceManager::AddService -----------
    2008-03-06 03:40:10:578 3224 804 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2008-03-06 03:40:10:578 3224 804 COMAPI - AuthorizationCabPath =
    C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
    2008-03-06 03:40:10:593 920 3f0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
    2008-03-06 03:40:10:609 920 3f0 Misc Microsoft signed: Yes
    2008-03-06 03:40:10:640 4020 fa8 DtaStor Update service properties: service
    registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-03-06 03:40:10:640 3224 804 COMAPI - Added service, URL =
    http://update.microsoft.com/microsoftupdate/
    2008-03-06 03:40:10:640 3224 804 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RegisterServiceWithAU -----------
    2008-03-06 03:40:10:640 3224 804 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2008-03-06 03:40:10:703 3224 804 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-03-06 03:40:10:703 3224 804 Misc = Process: C:\Program Files\Internet
    Explorer\IEXPLORE.EXE
    2008-03-06 03:40:10:703 3224 804 Misc = Module:
    C:\WINDOWS\system32\muweb.dll
    2008-03-06 03:40:10:703 3224 804 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-03-06 03:40:10:703 3224 804 Misc Microsoft signed: Yes
    2008-03-06 03:40:11:015 3224 804 Misc WARNING: DownloadFileInternal failed
    for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
    error 0x80072f78
    2008-03-06 03:40:11:015 3224 804 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-03-06 03:40:11:015 3224 804 Misc Microsoft signed: Yes
    2008-03-06 03:40:11:328 3224 804 Misc WARNING: DownloadFileInternal failed
    for http://download.microsoft.com/v7/windowsupdate/redir/wuredir.cab: error
    0x80072f78
    2008-03-06 03:40:11:328 3224 804 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-03-06 03:40:11:328 3224 804 Misc Microsoft signed: Yes
    2008-03-06 03:40:11:796 3224 804 Misc WARNING: DownloadFileInternal failed
    for http://www.update.microsoft.com/v7/windowsupdate/redir/wuredir.cab:
    error 0x80072f78



    Thanks & Please help this is very hard to fix.
     
    Starship, Mar 8, 2008
    #1
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  2. Windows version?

    You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
    0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when
    you try to use the Windows Update Web site or the Microsoft Update Web site:
    http://support.microsoft.com/kb/836941

    Did your troubleshooting included using Guided Help in KB836941?

    What anti-virus application or security suite is installed? What
    anti-spyware applications (other than Defender)? What third-party firewall
    (if any)?

    Assuming WinXP SP2, does the behavior persist if you start IE7 in No Add-ons
    mode? ...if you Reset IE Advanced settings
    (http://support.microsoft.com/kb/923737)? ...if you uninstall IE7 via
    Add/Remove Programs?
    ==============================
    You may need to...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Mar 8, 2008
    #2
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  3. Starship

    DrSysop Guest

    Hi there, I had the same problem also, Here is what I did,

    for some strange reason i was taking steps the microsoft tech emailed me to
    do, took aol out, took my AV out (AVG) out & all regsvr all the wu.dlls etc.
    still no dice waiting for more feedback on next step from her. I reinstalled
    aol 9.1 & ran update.microsoft.com & WALA! it worked on aol but on IE7 same
    error, I uninstalled back to IE6 no dice, funny thing tho when i went back
    to ie 6 i click on the icon on desktop it created a shortcut instead of
    launching. I did a repair install of xp & still no dice, Now i couldnt get
    the updates till i got aol back in. I been at this for days & its boggling,
    If this tech has no more fixes i will reformat this pc.
    Only thing I can think of is to completly take all the IE & windows updates
    directorys out & let windows reinstall them but i could be wrong.

    I did also all of the following ont he microsoft troubleshooting site also.

    If anyone else has a suggestion please do

    -Thanks
     
    DrSysop, Mar 9, 2008
    #3
  4.  
    ميدو, Mar 9, 2008
    #4
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