error 0x8007F0F4 when installing update KB944338

Discussion in 'Windows Update' started by shawnr, Apr 8, 2008.

  1. shawnr

    shawnr Guest

    Repeated attempts to install this update from MS updates result in error code
    0x8007F0F4. I have not tried through WSUS yet.
    KB944338.log:
    C:\WINDOWS\SoftwareDistribution\Download\77a3382edfdc03e5fb59ec5858f5073e\update\update.exe (version 6.2.29.0)
    1.109: Hotfix started with following command line: /si
    /ParentInfo:bb999d44bb8b9647ae1f5a977943f5ed
    1.109: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
    Greater or Equal To 7.0.0.0
    1.109: Condition Check for Line 1 of PreRequisite returned FALSE
    1.109: KB944338 Setup encountered an error: The version of Internet
    Explorer you have installed does not match the update you are trying to
    install.
    1.109: The version of Internet Explorer you have installed does not match
    the update you are trying to install.
    1.109: Update.exe extended error code = 0xf0f4

    It appears browser detection has a problem. OS xpsp2, browser 7.0
    I have opened ticket with support. Anybody else seeing this?
     
    shawnr, Apr 8, 2008
    #1
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  2. shawnr

    Eric Guest

    Hi,

    What version of vbscript.DLL and Jscript.dll do you have?

    THank you

    Eric
     
    Eric, Apr 8, 2008
    #2
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  3. shawnr

    shawnr Guest

    both are ver 5.6.

     
    shawnr, Apr 8, 2008
    #3
  4. shawnr

    Ross Hyphen Guest

    I am having the same problem with this update
     
    Ross Hyphen, Apr 8, 2008
    #4
  5. It appears browser detection has a problem. OS xpsp2, browser 7.0
    Please keep us posted on what PSS might have to say, Shawn.
     
    PA Bear [MS-MVP], Apr 8, 2008
    #5
  6. shawnr

    Cj Guest

    am having the same issues,,,, IE7, and 5.6 for JScript and VBScript,, for
    HOT FIX for KB944338,,,, have tried 3+ times,, all same results,,
     
    Cj, Apr 9, 2008
    #6
  7. Attach %windir%/windowsupdate.log <=this file to an email message to
    .

    Give the email the following subject: "error 0x8007F0F4 when installing
    update KB944338"

    =================================

    Otherwise...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB944338).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.net

    <snip>
     
    PA Bear [MS MVP], Apr 9, 2008
    #7
  8. shawnr

    Cj Guest

    will stop trying other attempts until I receive an answer to the problem, it
    seems to be a Microsoft issue,,,, please send an email when it is resolved,,
    thank you,, Cj
     
    Cj, Apr 9, 2008
    #8
  9. Did you check the version of the actual DLL files, or just the installed version
    of VBScript/Javascript? (Normally you'd expect them to be the same, but that
    isn't true in this case.)

    You can check the file version by navigating to c:\windows\system32, selecting
    jscript.dll, right-clicking, selecting Properties, and going to the Version tab.
    Please let us know the full version number, and also the modification date and
    file size in bytes.

    The reason I ask is that IE7 includes version 5.7.0.5730 of jscript.dll and
    vbscript.dll, so it shouldn't be possible to have version 5.6 if IE7 is installed.

    Harry.
     
    Harry Johnston [MVP], Apr 9, 2008
    #9
  10. Cj,

    Please comply with PABear's request. A resolution to this issue will be
    posted in this newsgroup, not by private emails to individuals :
    To open the WindowsUpdate.log go to Start > Run > copy and paste the
    below into the Open: line and then click OK or press Enter

    %windir%\windowsupdate.log

    Thanks !

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Apr 9, 2008
    #10
  11. shawnr

    Cj Guest

    I have sent an email with the windowsupdate.log attached,,,, and will
    monitor for a fix, thank you, for your help,,,,

     
    Cj, Apr 9, 2008
    #11
  12. shawnr

    Cj Guest

    time now is 0933pm EDT,,,, 2133 EDT,,, and I am signing out for
    today,,,

    thank you,,,, for your help,,,,, Cj

     
    Cj, Apr 9, 2008
    #12
  13. shawnr

    CurtisGuy Guest

    I am having the same error.

     
    CurtisGuy, Apr 9, 2008
    #13
  14. shawnr

    Alain Guest

     
    Alain, Apr 9, 2008
    #14
  15. shawnr

    Alain Guest

    I had this problem and followed resolution in the kb944338 thread (updated to
    v 5.7 of script files). MS Update did not show patch as being reqd after
    that. Thanks to you all. Alain
     
    Alain, Apr 9, 2008
    #15
  16. Windows version? IE version? Are you getting the 0x8007F0F4 error when
    attempting to install KB944338? Are you attempting to install KB944338
    manually or via Automatic Updates (WinXP)/Windows Update (Vista)?
     
    PA Bear [MS MVP], Apr 9, 2008
    #16
  17. shawnr

    Cj.... Guest

    If you go to the Microsoft Download and download JSCRIPT V5.7 from release
    date 8/24/2007,,, and install it then has JScript 5.7 and VBScript 5.7,,,
    and then run windowsupdate,,, problem goes away,,,,, so,,, hope this
    helps,,, thank you,,, Cj....

     
    Cj...., Apr 9, 2008
    #17
  18. shawnr

    Cj.....+ Guest

    If you go to the Microsoft Download and download JSCRIPT V5.7 from release
    date 8/24/2007,,, and install it then has JScript 5.7 and VBScript 5.7,,,
    and then run windowsupdate,,, problem goes away,,,,, so,,, hope this
    helps,,, thank you,,, Cj....

    JScript version is 5.7.0.16535 after the install,, and
    VBscript version is also 5.7.0.16535 after the install,,,, I think the
    problem is fixed

    thank you,,,,, Cj.....+
     
    Cj.....+, Apr 9, 2008
    #18
  19. shawnr

    Cj.....+ Guest

    If you go to the Microsoft Download and download JSCRIPT V5.7 from release
    date 8/24/2007,,, and install it then has JScript 5.7 and VBScript 5.7,,,
    and then run windowsupdate,,, problem goes away,,,,, so,,, hope this
    helps,,, thank you,,, Cj....

    JScript version is 5.7.0.16535 after the install,, and
    VBscript version is also 5.7.0.16535 after the install,,,, I think the
    problem is fixed

    thank you,,,,, Cj.....+
     
    Cj.....+, Apr 9, 2008
    #19
  20. shawnr

    shawnr Guest

    From the bulletin MS08-022:

    "Systems with Internet Explorer 7, which is delivered with VBScript.dll
    version 5.7 and JScript.dll version 5.7, are not affected by this
    vulnerability."

    The machine I tested with has ver 5.6 of both installed, but I would not
    know from what installation. There seems to be a conflict in the detection of
    this update.
     
    shawnr, Apr 9, 2008
    #20
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