Error 0x800A138F.. tried many things, still not fixed. Please help!

Discussion in 'Windows Update' started by Quadriflax, Sep 2, 2003.

  1. Quadriflax

    Quadriflax Guest

    At least I'm not the only one getting this error. I'm running XP Pro
    SP1. I've been able to check and update my machine up until today. I
    noticed late last night that there were two critical updates that I
    needed but didn't d/l right away. I shut down for the night, went to
    work today, came back, thought I'd do the updates, and am getting the
    0x800A138F error. I'm not sure what's causing it.

    I visited http://www.updatexp.com/0x800A138F.html and tried everything
    but steps 12 and 14, as I am not sure what they are doing. Since I
    didn't change anything on my end, I'm pretty confident it's on the MS
    side of things. But in case it's not, here is a cut from my Windows
    Update Log.

    2003-09-02 18:32:17 22:32:17 Success IUCTL Starting
    2003-09-02 18:32:17 22:32:17 Success IUCTL Downloaded
    iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2003-09-02 18:32:17 22:32:17 Success IUCTL Current
    iuengine.dll version: 5.4.3790.14
    2003-09-02 18:32:17 22:32:17 Success IUCTL Current
    iuctl.dll version: 5.4.3790.14
    2003-09-02 18:32:17 22:32:17 Success IUENGINE Starting

    2003-09-02 18:32:38 22:32:38 Error IUENGINE Library
    download error and timed out (20938 ms). Will not retry. (Error
    0x80072EE2)

    2003-09-02 18:32:38 22:32:38 Success IUENGINE Determining
    machine configuration
    2003-09-02 18:32:38 22:32:38 Success IUENGINE Determining
    machine configuration

    2003-09-02 18:33:01 22:33:01 Error IUENGINE Querying
    software update catalog from
    https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp
    (Error 0x801901F8)

    2003-09-02 18:33:08 22:33:08 Success IUENGINE Shutting down
    2003-09-02 18:33:08 22:33:08 Success IUCTL Shutting down

    I see two errors:

    0x80072EE2 - not listed on the updatexp.com site. The closest error
    on the updatexp.com site ends with "EE5," but nothing with "EE2."

    0x801901F8 - "The transfer request timed out while waiting for a
    gateway. Resume the job at a later time. (HTTP Error 504)"

    The second error is what suggests to me that there's something going
    on that's beyond my control. But again, I could very well be wrong.
    Does anyone have more insight? Is this something on my end or theirs?
    Do I need to talk to my ISP at all?

    The only spyware blocking type program I run is Ad-Aware 6.0, and I do
    that manually. It shouldn't be blocking anything. I'm not even sure
    it has that capability. I also have the XP firewall enabled, but that
    never caused a problem before. And I run NAV 2002, but I disabled
    that during the attempted update and still nothing (also never caused
    any problems before).

    Anyone have any ideas? This is somewhat frustrating, as anyone with
    this issue is sure to know already. TIA!

    --Quadriflax
    "To insanity and beyond..."
     
    Quadriflax, Sep 2, 2003
    #1
    1. Advertisements

  2. Quadriflax

    Maurice N Guest

    Hello Quad,
    Make certain to delete (clear) your temporay internet files folder.
    Then look at the contents of your Hosts file to be sure it has "no" references for microsoft or for windowsupdate, or "akamai".

    This is not the cure; but do check on these basics.
    Following is usual, standard advice:

    A browser add-on, such as AdShield, is only the latest current example of a utility causing a blockage.
    IF that's what you have, then, add Microsoft update site onto its exclusion list (similar to a safe sites list).

    Go thru this checklist. If you have any ad-blocker program, disable or exit it before going to Windows Update; at least until after you have your situation fixed.

    Make very sure your pc has the **correct & current date [MONTH DAY YEAR] & local time**. Having incorrect date will give the W U processes a hiccup.

    You may get to the windows update site, but yet a setting in IE could be the blocker.
    Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

    1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
    If this box is empty, add at least one language -- your usual language.
    If you happen to have 2 or more, move English up on this list.

    2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
    Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
    You may note, if the discussion bar is active, it would appear near the bottom of IE window.

    3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

    These are "some" of the items that I do have CHECKed (selected):
    Under HTTP 1.1 settings --
    Use HTTP 1.1 (ON / Selected)
    + Enable / check to use HTTP 1.1 with proxy servers **** <<----

    and under Security :
    Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

    Use SSL 2.0 (ON / selected)
    Use SSL 3.0 (ON)

    4. Internet Explorer > Tools > Internet Options > Connections Tab
    Click on LAN Settings > * Uncheck* the Automatically detect settings.
    Make sure _no other_ settings on this screen are enabled.

    5. Internet Explorer > main menu /Tools/Internet Options >

    Security Tab/ click on green icon Trusted Sites/click Sites button.
    Click "Require server verification (https:) for all sites in this zone" to *clear* the selection.

    In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

    type
    http://www.download.windowsupdate.com (and then click Add )

    http://v4.windowsupdate.microsoft.com (click Add)

    https://v4.windowsupdate.microsoft.com (yes with HTTPS)

    http://windowsupdate.microsoft.com

    http://download.windowsupdate.com

    *.akamai.net (yes, akamai.net -- since August 15-16, 2003 )

    Click OK.

    - - - -
    Make sure you are not *disabling* any scripting capabilities in I.E.

    Recheck ActiveX acceptance. Instead of disable, try using "prompt".

    On the SECURITY Tab > Custom level button > recheck all entries
    under Settings. Review items that you may have disabled.

    You need to be sure to delete your temp internet cache files on a regular & consistent basis.
    I.E. Tools>Internet Options >Advanced --scroll list.
    Advanced Tab>>Security sub-section:
    "Enable" (click on to activate or tick) "Empty Temporary Internet Files folder when browser is closed".

    Apply changes to I.E. & exit out of it. Retry Windows Update from the main Windows Start menus.

    If it still does not work, a) The update log file would indicate if & why each failed ---should have error code + some text ---again, for each 1.
    You need to find & "isolate" the section of the log for that "fail date".
    Use Windows' Notepad to open this log:
    C:\Windows\Windows Update.log (for Win XP & Win98/Me)

    Having found the "error" , then do a "search" on this MS page. See MS Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/

    and B) as a last resort. type in or click this HTTPS address
    https://v4.windowsupdate.microsoft.com
     
    Maurice N, Sep 3, 2003
    #2
    1. Advertisements

  3. Quadriflax

    Maurice N Guest

    What's the Error noted in your log file? The 800A138F error is very generic & is caused by several different issues(root causes).

    You need to find & "isolate" the section of the log for that "fail date".
    Use Windows' Notepad to open this log:
    C:\Windows\Windows Update.log (for Win XP & Win98/Me)

    Having found the "error" , then do a "search" on this MS page. See MS Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/
     
    Maurice N, Sep 3, 2003
    #3
  4. Quadriflax

    Maurice N Guest

    Please see my answers above to Quad & to Bob J.
     
    Maurice N, Sep 3, 2003
    #4
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.