error: 0x8DDD0004

Discussion in 'Windows Update' started by jay, Sep 27, 2004.

  1. jay

    jay Guest

    anyone had this one? I cannot update windows XP
     
    jay, Sep 27, 2004
    #1
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  2. Howdy,
    IIRC, I was helping someone very recently with a 0x8DDD0004 .
    The IE browser was blocking Microsoft controls from being downloaded.

    #1. Check *very* closely at your Internet Explorer browser settings. Make
    very sure it accepts ActiveX controls.

    #2. Is this running a 3rd-party firewall ? which one? Be sure Microsoft
    sites are in the "safe/trusted" sites section.
    #3. Insure your antivirus is not blocking ActiveX controls.
     
    Maurice N ~ MVP, Sep 27, 2004
    #2
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  3. jay

    Guest Guest

    I have all activex settings enabled, no firewall (except
    hardware, not software; other machines on the network
    will update), and Norton AV is disabled. Sooooooo, that
    is not the problem. Thanks for the help, do you have any
    other suggestions?
     
    Guest, Sep 27, 2004
    #3
  4. Add Microsoft sites to Trusted sites list of IE.
    Noting you have XP ----
    Bring up IE & go to this HTTPS address for Windows Update
    https://v5.windowsupdate.microsoft.com

    After that, if broken, reply back with the on-screen error AND the Error
    from the log file
    C:\Windows\WindowsUpdate.log (Use Notepad / Wordpad. Scan to
    end for today's entries)

    Be sure you log in with account having administrator-rights. This error
    deals with "access denied" issues.

    A way longshot----does this system have multiple partitions --- one with
    FAT32, other with NTFS ??
     
    Maurice N ~ MVP, Sep 27, 2004
    #4
  5. jay

    Guest Guest

    I added the site https://v5.windowsupdate.microsoft.com
    to my trusted sites, and I still get the error message.

    Here is the error message after I try to update:

    [Error number: 0x8DDD0004]
    Windows Update has encountered an error and cannot
    display the requested page. Try refreshing the page,
    clearing your Internet Explorer Temporary Internet Files,
    closing and restarting Internet Explorer, or trying
    Windows Update again later.
    For self-help options:
    Windows Update Response Center
    Windows Update Troubleshooter
    Windows Update Newsgroups

    For assisted support options:
    Microsoft Online Assisted Support (no-cost for Windows
    Update issues)



    There are no entries for today in the logfile you
    suggested. I guess since it hasn't gotten far enough
    along, it has not listed any updates today...
     
    Guest, Sep 27, 2004
    #5
  6. jay

    Guest Guest

    Also, as best I can tell, there is only the one file
    system on this computer; NTFS.
     
    Guest, Sep 27, 2004
    #6
  7. Did you use IE browser and go to (or click link)
    <https://v5.windowsupdate.microsoft.com>

    Look very closely at C:\Windows folder. You should see a log file
    WindowsUpdate.log (no space in name).
    Look in there & see the Error noted for the date at issue.
     
    Maurice N ~ MVP, Sep 27, 2004
    #7
  8. jay

    jay Guest

    Maurice:

    I did use the link you gave me in IE and that attempt
    also failed. That was the error page I sent you.

    I found the logfile you wanted me to find, but there is
    no entry in it anywhere for today. Like I said before, my
    guess is that it never logged an error since it never got
    that far.

    I hope I don't sound rude, I know you are just helping.
    Thanks and let's try sump'in else...

     
    jay, Sep 28, 2004
    #8
  9. Let's go back & cover some basics.

    Make sure this is not running a 3rd-part Popup-Ad remover, or any anonimizer.

    1. In Internet Explorer browser > select Tools, click Internet Options, and then click
    Languages....
    If this box is empty, add at least one language -- your usual national
    language.
    If you happen to have 2 or more, move English up on this list.

    2. Disengage your Discussion Bar in Internet Explorer: Click View on
    main IE menu.
    Point to Explorer Bar.
    If "Discuss" has a check mark, click Discuss to *remove the check mark*
    and clear it.
    You may note, if the discussion bar is active, it would appear near the
    bottom of IE window.

    3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
    the list)

    These are "some" of the items that I do have CHECKed (selected):
    Under HTTP 1.1 settings --
    Use HTTP 1.1 (ON / Selected)
    + Enable / check to use HTTP 1.1 with proxy servers **** <<----

    and under Security :
    Clear (un-check) the check box next to "Check for server certificate
    revocation" . ( *OFF* )

    Use SSL 2.0 (ON / selected)
    Use SSL 3.0 (ON)

    4. Internet Explorer > Tools > Internet Options > Connections Tab Click
    on LAN Settings > * Uncheck* the Automatically detect settings.
    Make sure _no other_ settings on this screen are enabled.

    5. Internet Explorer > main menu /Tools/Internet Options >

    Security Tab/ click on green icon Trusted Sites/click Sites button.

    Look very closely at line that says:

    "Require server verification (https:) for all sites in this zone" to
    *clear* the selection.
    (e.g. You want that to be un-checked (un-ticked)).

    In the "Add this Web site to the zone:" field, add these entries to
    list of "Trusted Sites" --

    type
    http://*.download.windowsupdate.com (click Add)

    http://v5.windowsupdate.microsoft.com

    https://v5.windowsupdate.microsoft.com (with HTTPS)

    http://windowsupdate.microsoft.com


    Click OK. Apply changes to IE browser.
     
    Maurice N ~ MVP, Sep 28, 2004
    #9
  10. jay

    Jay Guest

    Maurice:

    I followed all of your recommendations and did have to apply some changes.
    Now the 'checking for update' screen just sits there for about 3 mins, then I
    get the same error message (0x8DDD0004).
    Also, I posted another thread about not being able to defrag due to a
    missing program called 'Microsoft Common Console'. Could this have anything
    to do with it? I have received no answers to this thread.
     
    Jay, Sep 28, 2004
    #10
  11. jay

    Jay Guest

    Maurice

    Are you there today?

    I have posted additional info and haven't heard back.
     
    Jay, Sep 28, 2004
    #11
  12. Hello Jay,
    My last post to you was just part 1 of basic screening. I want to make sure
    you covered all points.
    More, I want you to look very closely at the C:\Windows folder. Need you to
    find the current log file for W U (because I want you to copy & paste back
    the lines for today or yesterday).
    1. Look for WindowsUpdate.log (no space in name) if found, that's the 1
    to use.
    2. Otherwise, Windows Update.log (with one space).

    More, the error 0x8DDD0004 is shown on-screen? or is it from the log
    file?

    After you have copied the log-lines, rename the log file(s) to .OLD
    A new file will be created on your next visit to Windows Update.

    This error essentially (iirc) means error control failed. If we go too much
    beyond my current knowledge, I'll see about getting attention from MS.

    Not sure about "'Microsoft Common Console".
    Before your next try at Windows Update, close your open user programs
    beforehand. Just have a good firewall & a current antivirus. (Tell me
    again which you have).

    As long as your on Windows XP & with US edition (EN-US edition) do the
    above suggestions, then click this URL link
    https://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us

    Then I ask you to post back with details, plus entries from the log file.
     
    Maurice N ~ MVP, Sep 28, 2004
    #12
  13. Jay,
    Did this pc have the pre-release (beta or Preview) of XP SP2 ? If so,
    that maybe genesis of your problem.
     
    Maurice N ~ MVP, Sep 28, 2004
    #13
  14. jay

    Jay Guest

    Maurice:

    How do I tell if it is beta?

    View system information says:

    Microsoft Windows XP
    Home Edition
    Version 2002

    *note that there is no mention of any service packs, like my desktop does
    ("Service Pack 2")

    Thanks,
    Jay
     
    Jay, Sep 29, 2004
    #14
  15. jay

    jay Guest

    Maurice:

    1. I just searched again for the WindowsUpdate.log and
    the one w/o the space does not exist. Here are the last
    ten lines from the one w/ the space:

    2004-03-08 15:01:43 20:01:43 Success IUENGINE
    Shutting down
    2004-03-08 15:01:43 20:01:43 Success IUCTL
    Shutting down
    2004-03-08 15:01:52 20:01:52 Success CDM
    Shutting down
    2004-03-08 15:05:48 20:05:48 Success IUCTL
    Starting
    2004-03-08 15:05:50 20:05:50 Success IUCTL
    Downloaded iuident.cab from
    http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2004-03-08 15:05:51 20:05:51 Success IUENGINE
    Starting
    2004-03-08 15:05:51 20:05:51 Success IUENGINE
    Shutting down
    2004-03-08 15:05:51 20:05:51 Success IUCTL
    Shutting down
    2004-09-13 08:46:20 12:46:20 Success CDM
    Starting
    2004-09-13 08:47:30 12:47:30 Success CDM
    Shutting down

    2. In my many attempts to update, I have always shut
    down the programs.

    3. I sent another message about the beta version; how
    do you tell? Veiw system information says:
    Microsoft Windows XP
    Home Edition
    Version 2002 *note that there is no mention of a
    Service Pack

    4. Something is really amiss w/ this Microsoft Common
    Console. I just tried to look at Device Manager, and it
    said it needed the MMC.exe file, also.

    Jay
     
    jay, Sep 29, 2004
    #15
  16. Run WINVER to get a full description of your Windows version.
    Start menu > select RUN > then type
    WINVER <enter-key>

    Write down the full version number-description, and post that back. (the whole line that begins Version 5.1 .......)
     
    Maurice N ~ MVP, Sep 30, 2004
    #16
  17. Jay :

    Click on this link to Windows Update website
    https://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us

    Then post back with details, plus entries from the log file.

    The entries of log (from your last reply) indicate you had no activity at all at Windows Update between March 8 and September 13.
    None. and nothing after Sept 13 ?? Right?

    Is this pc's clock current with month, day, year and time ?

    Also, are you super sure this system has no viruses, adware infestations, or so-called scumware? which could just prevent access to Windows Update.
     
    Maurice N ~ MVP, Sep 30, 2004
    #17
  18. jay

    Jay Guest

    The complet Ver # is:

    Version 5.1 (Build 2600XPSP2.030422-1633)
     
    Jay, Oct 6, 2004
    #18
  19. jay

    Jay Guest

    Thanks Jape, but it didn't help. It was worth the try!
     
    Jay, Oct 6, 2004
    #19
  20. jay

    jay Guest

    The link below still gives me the error message as
    before. Here is the latest "Windows Update" log file:

    2004-09-13 08:46:20 12:46:20 Success CDM
    Starting
    2004-09-13 08:47:30 12:47:30 Success CDM
    Shutting down
    2004-09-29 13:29:17 17:29:17 Success IUCTL
    Starting
    2004-09-29 13:29:19 17:29:19 Success IUCTL
    Downloaded iuident.cab from
    http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2004-09-29 13:36:38 17:36:38 Success IUCTL
    Downloaded iuident.cab from
    http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2004-09-29 13:42:21 17:42:21 Success IUCTL
    Starting
    2004-09-29 13:42:21 17:42:21 Success IUCTL
    Downloaded iuident.cab from
    http://windowsupdate.microsoft.com/v4/ to C:\Program
    Files\WindowsUpdate\V4
    2004-09-29 13:56:13 17:56:13 Success IUCTL
    Shutting down
    2004-09-29 17:26:15 21:26:15 Success IUENGINE
    Starting
    2004-09-29 17:26:28 21:26:28 Success IUENGINE
    Shutting down

    As you can see, there are some new entries since I sent
    the last log.

    The clock is set correctly and I have run adaware norton,
    etc. and they find nothing.

    had no activity at all at Windows Update between March 8
    and September 13.
    adware infestations, or so-called scumware? which could
    just prevent access to Windows Update.
     
    jay, Oct 6, 2004
    #20
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