ERROR 0x8DDD0018 is driving me MAD

Discussion in 'Windows Update' started by Julie needs a new laptop, May 24, 2008.

  1. I have been rabidly looking for solutions to this all day, to no avail. My
    automatic updates for windows randomly will not work anymore today.

    Here is what I have tried:

    - turning automatic updates on from the security center
    ((will not turn on))

    - trying to get updat0x8DDD0018es directly from microsoft site
    ((gives me the 0x8DDD0018 OR 0x80070422 error))

    - running "regsvr32 wuaueng.dll", "regsvr32 qmgr.dll" "regsvr32
    qmgrprxy.dll", then doing Start > Run and type in regedit, browsing to the
    key:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
    and looking for a "DeleteFlag"
    ((was no such deleteflag entry for me))

    - running "regsvr32.exe wuaueng.dll" and then making sure "Automatics
    updates service", "Background Intelligent Transfer Service", "Event Log" and
    "Remote Procedure Call (RPC) Locator" are automatic and started.
    ((usually, everything but the automatic updates starts just fine. Somtimes
    automatic updates lets me make it automatic, but when I try to start it,
    gives me the error "1058" and won't start. Most of the time I try and set it
    to automatic, it just goes right back to being disabled.

    So does anyone know why this is happening and how I can fix this??

    Thanks,

    Julie
     
    Julie needs a new laptop, May 24, 2008
    #1
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  2. Julie needs a new laptop

    Engel Guest

    Engel, May 24, 2008
    #2
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  3. When that site says run "rundll32.exe setupapi,InstallHinfSection
    DefaultInstall 132 %systemroot%\inf\au.inf" from the command promt, does it
    mean to run it all as one command? Also, I do not have the windows
    installation CD, so is there any other way of reinstalling automatic updates
    without it, or any other way around this problem?

    Thank you for the help though,

    Julie

     
    Julie needs a new laptop, May 24, 2008
    #3
  4. So I ran the cmd prompt and located "wuapi.dll" in WINDOWS\system32 and it
    all seemed to do it's thing, but upon restart, there is no change. Any other
    suggestions?

     
    Julie needs a new laptop, May 24, 2008
    #4
  5. Julie needs a new laptop

    ANONYMOUS Guest

    Can you try this simple solution:

    1) Reboot the system in safe mode (to do this, you have to restart your
    system and keep pressing F8 function key)
    2) On the black screen you get, use your arrow keys to go to the first
    item called SAFE MODE
    3) You may be prompted to confirm whether this is what you want. Click OK.
    4) Now launch your Windows Explorer
    5) Go to: C:\WINDOWS\SoftwareDistribution [or copy it and paste it in
    your address bar ]
    6) Delete everything there is in this folder because it will all be
    created again when you start your system normally.
    7) Now restart your system normally as you have done everyday thus far.
    8) Go windows update site
    <http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us>

    Hope this helps.
     
    ANONYMOUS, May 24, 2008
    #5
  6. I did all what you said to do and yet I still cannot enable automatic updates
    and I went to that website and it still tells me I cannot download updates
    because of the same error.

    Thank you for your advice, but nothing seems to work! Any more suggestions?

    - Julie

     
    Julie needs a new laptop, May 25, 2008
    #6
  7. Julie needs a new laptop

    TaurArian Guest

    Reinstall AU -
    You receive a "Windows Update has encountered an error and cannot display the requested
    page" error message when you try to install an update
    http://support.microsoft.com/kb/883614

    Reboot then reinstall the WU Agent - (ignore the title)
    Updates are not installed successfully from Windows Update, from Microsoft Update, or by
    using Automatic Updates after you repair a Windows XP installation
    http://support.microsoft.com/kb/943144

    --

    TaurArian [MVP] 2005-2008 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


    message |I have been rabidly looking for solutions to this all day, to no avail. My
    | automatic updates for windows randomly will not work anymore today.
    |
    | Here is what I have tried:
    |
    | - turning automatic updates on from the security center
    | ((will not turn on))
    |
    | - trying to get updat0x8DDD0018es directly from microsoft site
    | ((gives me the 0x8DDD0018 OR 0x80070422 error))
    |
    | - running "regsvr32 wuaueng.dll", "regsvr32 qmgr.dll" "regsvr32
    | qmgrprxy.dll", then doing Start > Run and type in regedit, browsing to the
    | key:
    | [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
    | and looking for a "DeleteFlag"
    | ((was no such deleteflag entry for me))
    |
    | - running "regsvr32.exe wuaueng.dll" and then making sure "Automatics
    | updates service", "Background Intelligent Transfer Service", "Event Log" and
    | "Remote Procedure Call (RPC) Locator" are automatic and started.
    | ((usually, everything but the automatic updates starts just fine. Somtimes
    | automatic updates lets me make it automatic, but when I try to start it,
    | gives me the error "1058" and won't start. Most of the time I try and set it
    | to automatic, it just goes right back to being disabled.
    |
    | So does anyone know why this is happening and how I can fix this??
    |
    | Thanks,
    |
    | Julie
     
    TaurArian, May 25, 2008
    #7
  8. Julie needs a new laptop

    Rob Guest

    I also have this problem, I have tried reinstalling the AU client, but ends
    up the same - WHen I try to change Automatic Update to Automatic in the
    services.msc dialog, it flicks back to manual, sometimes it doesn't but when
    I try to start the service, I get an Error 1058: Service cannot be start
    becuase eiter........

    This is now driving me mad, Any help appreciated.

    Thanks,
    Rob
     
    Rob, May 29, 2008
    #8
  9. Julie,

    Try Phase I here: Windows and Microsoft Update Problem Solver
    http://aumha.net/viewtopic.php?f=62&t=33560

    After rebooting the system, visit Windows Update.
    If no joy, go here and install the latest Version of the Windows Update
    Agent using the steps laid out:

    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1172

    Reboot afterwards and try WU once more.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], May 29, 2008
    #9
  10. Rob,

    Please see my post to Julie. There has been a noticeable increase in the
    0x8DDD0018 error code posts with some posts including Error 1058.
    It very well may be that these systems have been infected by a malware
    known as Vundo.
    http://www.microsoft.com/security/portal/Entry.aspx?name=Win32/Vundo

    After cleaning Vundo one then has to reset the
    AU service and reinstall the Windows Update Agent [client].

    Suggest you scan the system for the presence of Vundo. If the Windows
    Malicious Software Tool is not installed nor scanned the system
    recently, then suggest you first utilize it and see if it detects and
    removes Vundo. Definitions for Vundo have been included in it since
    March '08.

    http://www.microsoft.com/downloads/...e0-e72d-4f54-9ab3-75b8eb148356&displaylang=en


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], May 29, 2008
    #10
  11. Julie needs a new laptop

    Rob Guest

    I thought I had that virus alright, and having been trying to remove it,
    wasn't too sure if this was causing the AU problem, but now I suppose It's
    back to the drawing board of making sure that virus is gone, tried the vundo
    remove stuff but will try it again, its a bloody hard one to remove, any
    hints on the best way to remove it, tried vundo fix and superanitspyware.

    Thanks for the help,
    Rob

     
    Rob, May 29, 2008
    #11
  12. Julie needs a new laptop

    Rob Guest

    Doing a MowG,

    disregard the any hints on removing, should have read all your post, doh



     
    Rob, May 29, 2008
    #12
  13. Run the MRT in Safe Mode, Rob. Just go to Start > Run > type in

    mrt
    Click OK or press Enter

    Then do a Full Scan [which will take some time but is worth it]
    I had an up close encounter with an extremely virulent variant of Vundo
    last night that had infected Explorer.exe and the installed AV.
    The client ended up asking me to format and reinstall, which was
    actually the quickest, least costly way to ensure the system was
    trustworthy.
    [ He backs his system up weekly. There was no signs of infected data]

    I *strongly* recommend the MRT for the initial Safe Mode scan.
    Then go here:

    How to Remove WinFixer / Virtumonde / Msevents / Trojan.vundo.
    http://www.bleepingcomputer.com/forums/index.php?showtopic=18610&hl=Vundo

    The tools have been updated since that tutorial was posted, so just go
    ahead and grab 'em. <w>
    BTW, *UNinstall* all older, vulnerable Versions of Sun's Java.
    That's where I *strongly* suspect the infection stemmed from.


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], May 30, 2008
    #13
  14. I had the same issue today following opening a suspect exe. However, Norton 360 v1 and v2 did not prevent virus. LiveOne confirmed that I had vundo.gen!H infection. As MowGreen says you must first remove vundo. Cant do this with Norton because it does not detect infected files!

    Would be interested to know if there are any free cleaners out there to fully clean vundo and correct registry!

    For me mrt.exe run in normal or safe mode had no effect. i.e. nothing actually appeared to happen. I suspect again the virus variant stops mrt.
     
    clive Goldman, Jun 1, 2008
    #14
  15. You will require the assistance of an expert to get this machine clean (or
    you can format & reinstall Windows; a Repair Install will NOT help).

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html,
    http://forums.subratam.org/index.php?showforum=7,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
     
    PA Bear [MS MVP], Jun 1, 2008
    #15
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