error 3204 whil polling mail from a windows live eMail address

Discussion in 'Windows Live Mail' started by Roland Schweiger, Sep 7, 2012.

  1. Using Win7 and latest Version of Windows (Live) Mail 2012.
    Vie live ID i am logged into Windows Live, thus calendar sync etc. works
    fine.

    Also i am using an eMail account with that same windows live ID ... to send
    / receive eMails and sync some subfolders.

    Today, W(L)M gives me the error 3204 (while also saying that password was
    wrong) but password is ok, i checked it by logging in via the webmailer.

    Is this just a temporary problem? All infos so far to that error number 3204
    are quite different.

    greetings

    Roland Schweiger
     
    Roland Schweiger, Sep 7, 2012
    #1
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  2. Roland Schweiger

    ...winston Guest

    Please provide the all details of the error message with corresponding fields.

    If it works now, then the problem was temporary, if not the details may help answer your question.

    Also see
    https://status.live.com/
    - provides a list of known incidents for Microsoft online services


    --
    ....winston
    msft mvp mail


    "Roland Schweiger" wrote in message
    Using Win7 and latest Version of Windows (Live) Mail 2012.
    Vie live ID i am logged into Windows Live, thus calendar sync etc. works
    fine.

    Also i am using an eMail account with that same windows live ID ... to send
    / receive eMails and sync some subfolders.

    Today, W(L)M gives me the error 3204 (while also saying that password was
    wrong) but password is ok, i checked it by logging in via the webmailer.

    Is this just a temporary problem? All infos so far to that error number 3204
    are quite different.

    greetings

    Roland Schweiger
     
    ...winston, Sep 8, 2012
    #2
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  3. Windows7 32bit, SP1 and all updates.
    Windows Live Mail 2012 build 16.4.3503.0728

    WLM is logged into Windows live with a live ID for calendar sync etc.
    WLM has several pop3/smtp eMail accounts configured.
    There is also ONE windos live account - the eMail address belongs to the
    same live id that is also used for the calendar sync.

    When sending/receiving eMails, all accounts poll fine, except the live
    account, here is the exact error message of my German WLM version:

    ---------- ---------- ----------
    Es konnten keine Nachrichten für das Konto Live (angelikon) gesendet oder
    empfangen werden.

    Serverfehler: 3204
    Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
    Windows Live Mail-Fehlernummer: 0x8DE20003
    ---------- ---------- ----------

    The first line in English just means
    "no messages could be sent or ceceived for the account Live (angelikon)."

    The corresponding eMail addriss is
    and hence the account is configured for HTTPS hotmail / deltaSync.

    The second line simply means "server error 3204"
    Then it states the https address of the server and finally
    WindowsLive Mail-Fehlernummer (= error number) 0x8DE20003

    As stated, logging in via the web mailer, e.g. by tiping the url into the
    browser http://www.live.de/
    all works fine.

    The webmail system asked me to use https settings instead of http "normal"
    but this only applys to webmail.

    Also in windows7, i cleared the stored signin information in
    controlpanel ---> user accounts.
    It did not change anything.

    IMPORTANT: The error does not appear on a different system.

    I just pulled out my old laptop machine which also uses the same version of
    windows7 and WLM.
    Here, the same account polls fine and the error DOES NOT appear.

    Ay idea what could be wrong or what the error exactly means?

    greetings from Dresden

    Roland Schweiger
     
    Roland Schweiger, Sep 8, 2012
    #3
  4. Roland Schweiger

    ...winston Guest

    If using DeltaSync remove the account, close WLM, open WLM and setup the account again.



    --
    ....winston
    msft mvp mail


    "Roland Schweiger" wrote in message
    Windows7 32bit, SP1 and all updates.
    Windows Live Mail 2012 build 16.4.3503.0728

    WLM is logged into Windows live with a live ID for calendar sync etc.
    WLM has several pop3/smtp eMail accounts configured.
    There is also ONE windos live account - the eMail address belongs to the
    same live id that is also used for the calendar sync.

    When sending/receiving eMails, all accounts poll fine, except the live
    account, here is the exact error message of my German WLM version:

    ---------- ---------- ----------
    Es konnten keine Nachrichten für das Konto Live (angelikon) gesendet oder
    empfangen werden.

    Serverfehler: 3204
    Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
    Windows Live Mail-Fehlernummer: 0x8DE20003
    ---------- ---------- ----------

    The first line in English just means
    "no messages could be sent or ceceived for the account Live (angelikon)."

    The corresponding eMail addriss is
    and hence the account is configured for HTTPS hotmail / deltaSync.

    The second line simply means "server error 3204"
    Then it states the https address of the server and finally
    WindowsLive Mail-Fehlernummer (= error number) 0x8DE20003

    As stated, logging in via the web mailer, e.g. by tiping the url into the
    browser http://www.live.de/
    all works fine.

    The webmail system asked me to use https settings instead of http "normal"
    but this only applys to webmail.

    Also in windows7, i cleared the stored signin information in
    controlpanel ---> user accounts.
    It did not change anything.

    IMPORTANT: The error does not appear on a different system.

    I just pulled out my old laptop machine which also uses the same version of
    windows7 and WLM.
    Here, the same account polls fine and the error DOES NOT appear.

    Ay idea what could be wrong or what the error exactly means?

    greetings from Dresden

    Roland Schweiger
     
    ...winston, Sep 9, 2012
    #4
  5. "...winston" schrieb
    That is what i did several times, the error re-occurs, but ONLY ON THIS ONE
    PARTICULAR desktop computer.
    On a laptop, same windows7, same WLM, the error does not appear.

    greetings

    Roland Schweiger
     
    Roland Schweiger, Sep 9, 2012
    #5
  6. "...winston" schrieb

    Further more, i grabbed yet another computer (ultrabook) with the same Win7
    + WLM version
    and quickly added the concearned @live eMail account and within 15 seconds,
    all eMails appeared and also all subfolders appeared correctly.

    So it does seem that something is screwed up in WLM settings on the original
    machine, but i have not a clou of what it could be,
    and as i stated, all other accounts and the windows live signin work fine.

    Removing / reinstalling the account did not work on the original machine.

    greetings

    Roland Schweiger
     
    Roland Schweiger, Sep 9, 2012
    #6
  7. Roland Schweiger

    ...winston Guest

    If using a third party (non MSFT) AV and antimalware programs
    - Remove them (if they provide a removal tool, do so after uninstalling)
    Install Microsoft Security Essentials
    Retest

    If it still occurs, ask in the following Microsoft support forum (languages specific support is available)
    http://answers.microsoft.com/en-us/windowslive/forum/livemail


    --
    ....winston
    msft mvp mail


    "Roland Schweiger" wrote in message

    Further more, i grabbed yet another computer (ultrabook) with the same Win7
    + WLM version
    and quickly added the concearned @live eMail account and within 15 seconds,
    all eMails appeared and also all subfolders appeared correctly.

    So it does seem that something is screwed up in WLM settings on the original
    machine, but i have not a clou of what it could be,
    and as i stated, all other accounts and the windows live signin work fine.

    Removing / reinstalling the account did not work on the original machine.

    greetings

    Roland Schweiger
     
    ...winston, Sep 10, 2012
    #7
  8. "...winston"
    Microsoft Security Essentials is the only antimalware software i am using.
    Thanks for the link, i did post the question there.
    Tried to reconfigure the account several times and the problem comes back
    (only on this one desktop computer).

    greetings


    Roland Schweiger
     
    Roland Schweiger, Sep 10, 2012
    #8
  9. Roland Schweiger

    ...winston Guest

    You could always remove the account (backup messages if necessary), then repair WLM.



    --
    ....winston
    msft mvp mail


    "Roland Schweiger" wrote in message
    Microsoft Security Essentials is the only antimalware software i am using.
    Thanks for the link, i did post the question there.
    Tried to reconfigure the account several times and the problem comes back
    (only on this one desktop computer).

    greetings


    Roland Schweiger
     
    ...winston, Sep 11, 2012
    #9
  10. "...winston" schrieb im Newsbeitrag

    Until now i tried to avoid this. Does the repair function erase the accounts
    (the non-live ones) and messages?
    Or will it leave the structure of the folders intact?

    greetings

    Roland Schweiger
     
    Roland Schweiger, Sep 11, 2012
    #10
  11. "...winston" schrieb
    Now i completely removed windows essentials 2012 and also used the cleanup
    tool with command line

    c:\program files\windows live\installer\wlarp.exe" /cleanup:all /q

    So disappointing: the error 3204 re-appeared.

    Finally i created A NEW WINDOWS ACCOUNT in Windows7,
    installed the @live.de account and within 2 minutes all folders and
    subfolders (of the @live.de address) were restored,
    calender was called from the server and also contacts. All works.
    (well unfortunately i have to reinstall all the subfolders of the POP3
    accounts and the store folder manually).

    The big problem now is:
    What if this happens again??

    There seems to be no solution to this problem
    and at answers.microsoft.com nobody tells what this error means.
    A shame ... there is always the frightning that it can habben again
    :-(

    greetings

    Roland Schweiger
     
    Roland Schweiger, Sep 13, 2012
    #11
  12. Roland Schweiger

    ...winston Guest

    It's not necessary to recreate all the accounts.
    - all accounts can be exported to an iaf file and imported...only the password would need to be re-entered.

    For user created folders, yes, it's best that those be recreated in the new profile.

    Messages on the other hand and all folders can be exported to a blank folder then imported into WLM's storage folders. Once
    imported, copy, not move the messages to the new user created folders.

    Fyi..if creating a profile resolved the problem then it would appear that the prior profile was corrupted or a reg key(s)
    associated with the profile and/or WLM. Sometimes the old profile may work if a complete WLM removal is done using the
    cleanup:/all option in addition to manually deleting all Windows Live keys in the registry.

    Unfortunately for errors like these the expected simple solutions (remove/recreate account or remove/reinstall the program doesn't
    always work)....similar issues have occurred for quite some time with prior email programs OE (which required a new identity or
    profile) and likewise with Windows Mail (new profile).
    - the most likely (and not suggesting in your case) causes of these types of problems are corruption caused by Antivirus or
    Antimalware programs, previous malware infections, or registry cleaning utilities.

    I know its no consolation, but I've experienced similar issue on a Yahoo Plus (POP3) account on a previous Win7/WLM11 install when
    no amount of effort would rectify the problem but for a different error (not 3204). At that time I was in the process of upgrading
    from a smaller, quite old HD (160 GB) to a larger (500 GB) chose to just reinstall Windows and everything else...in the end, never
    figuring out the real cause.


    --
    ....winston
    msft mvp mail


    "Roland Schweiger" wrote in message
    Now i completely removed windows essentials 2012 and also used the cleanup
    tool with command line

    c:\program files\windows live\installer\wlarp.exe" /cleanup:all /q

    So disappointing: the error 3204 re-appeared.

    Finally i created A NEW WINDOWS ACCOUNT in Windows7,
    installed the @live.de account and within 2 minutes all folders and
    subfolders (of the @live.de address) were restored,
    calender was called from the server and also contacts. All works.
    (well unfortunately i have to reinstall all the subfolders of the POP3
    accounts and the store folder manually).

    The big problem now is:
    What if this happens again??

    There seems to be no solution to this problem
    and at answers.microsoft.com nobody tells what this error means.
    A shame ... there is always the frightning that it can habben again
    :-(

    greetings

    Roland Schweiger
     
    ...winston, Sep 13, 2012
    #12
  13. ...winston

    The only unusual thing i noticed:
    In the main folder "Windows Live Mail" (the one where everything is stored)
    i looked into directly, in my case
    c:\users\name\AppData\Microsoft\Windows Live Mail\

    Some subfolders had changed color and this indicated that they were
    compressed (NTFS compression attribute set). But IMHO WLM does not use the
    NTFS compression.
    And in the new windows profile, this "color change" does not appear.

    I am not using any antimalware apart from MSE, und no reg cleaners.
    There once was a power outage but i cannot tell if the error occured after
    that; i assume it arrived later.

    Now i backed up the entire "windows live mail" folder and if i remember
    correctly, it contains everything:
    folders, accounts, and the offline-versions of Calendar and Contacts.

    Is there any simple way to backup calendar and contacts (from the @live
    account)?

    Just hoping that the problem will not re-appear,
    as the process of creating a new windows profile needs quite some word:
    comying all "my files"; some programs don't work correctly under a new
    profile etc.

    Anyhow, for the time being it all works.
     
    Roland Schweiger, Sep 13, 2012
    #13
  14. Roland Schweiger

    ...winston Guest

    "Roland Schweiger" wrote in message Now i backed up the entire "windows live mail" folder and if i remember
    correctly, it contains everything:
    folders, accounts, and the offline-versions of Calendar and Contacts.

    Is there any simple way to backup calendar and contacts (from the @live
    account)?
    Imo, its preferable to use WLM's export options for messages and WLM's export option to iaf file for accounts.

    If using a @live account in WLM and using that same account to sign on to Live server in WLM, then your contacts and calendar are
    automatically backed up/synced online at (calendar.live.com and people.live.com) in addition to the local created databases
    - both WLM and the web UI (people.live.com) also provide the option to backup contacts to a csv file if desired (the web UI export
    to csv and import is more full featured since it can backup/restore more data than WLM's csv export/import).
     
    ...winston, Sep 13, 2012
    #14
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