Error 553 When Sending Mail

Discussion in 'Windows Live Mail' started by dfranke, Aug 5, 2009.

  1. dfranke

    dfranke Guest


    Starting today I'm getting the following error from Live Mail whe
    trying to send mail

    The message could not be sent because the server rejected the sender'
    e-mail address. The sender's e-mail address wa
    Subject 'test
    Server Error: 55
    Server Response: 553 Authentication is required to send mail a
    Server: '
    Windows Live Mail Error ID: 0x800CCC7
    Protocol: SMT
    Port: 2
    Secure(SSL): N

    I spent much time with the Roadrunner help desk and they concluded tha
    everything from their perspective is OK (all my settings were correct,
    can browse the internet, I can send mail from the Roadrunner web-base
    mail application, etc)

    I tried turning on the authentication setting for the outgoing mai
    server (against Roadrunner's advice) and that didn't help

    I created an account in Windows Mail and I get the same error, so thi
    is not isolated to Live Mail

    I disabled my virus scan and firewall and that didn't fix it either

    Not sure what to try next. Any suggestions are appreciated

    dfranke, Aug 5, 2009
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  2. dfranke

    ...winston Guest

    I thought road runner server were specific to an area...they are here in my neck of the woods..

    In the Outgoing mail server (SMTP) box -->>

    I.e. If so, then the server domain name will differ slightly, depending on where your service is located. This example is for
    Charlotte, North Carolina. Your sign-up information or Road Runner customer service can provide you with the exact domain for your

    or for New York City's RR system:
    The "nyc" replaces the [your domain] field give below.
    In result it becomes (example: POP address):

    The POP email server address:
    •pop-server.[your domain]

    SMTP email server address:
    •smtp-server.[your domain]
    ...winston, Aug 5, 2009
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  3. dfranke

    Dave Guest

    It depends...
    I am a former Adelphia customer, and when I was switched to Roadrunner I was
    told to use

    I suspect Doug was not connected to Roadrunner's network.

    Windows 7 RC

    Dave, Aug 5, 2009
  4. dfranke

    N. Miller Guest

    A '553' error is often associated with relay; i.e., you are not on the Road
    Runner IP network, but you are trying to use the Road Runner SMTP email
    service. Some ISPs (AT&T and Comcast) allow it, with SMTP authentication
    (i.e., I can use an AT&T SMTP message submission server from my sister's
    Comcast IP connection, and she can use a Comcast SMTP message submission
    server from my AT&T IP connection). Others don't; while I can use an AT&T
    server from a Charter IP connections, a Charter user couldn't use a Charter
    server from my AT&T IP connection.

    If Road Runner allows it, you would need to check the "My server requires
    authentication" box in your account properties. If Road Runner does not
    allow it, you will need to find an Email Service Provider which offers SMTP
    message submission. If you need to use your Road Runner email address with
    their server, they may require you to specify a "Send as" configuration.
    Gmail will allow that.
    N. Miller, Aug 5, 2009
  5. dfranke

    ...winston Guest

    Thanks Dave...
    In this area the server uses the local domain. As you've verified, other geographical areas may not...but afaik..when connected
    they usually work<g>.

    ms-mvp mail

    ...winston, Aug 6, 2009
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