error 641

Discussion in 'Windows Update' started by UNH123, Mar 6, 2005.

  1. UNH123

    UNH123 Guest

    Help I cannot do windows update because of error and msn messenger will not
    upgrade presently i have 4.7
    UNH123, Mar 6, 2005
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  2. "UNH123",

    We need a little more information. Is this an update of the .NET Framework?
    Would you mind running through an attempted installation on the Windows
    Update website and sending us back the results? Here's how:

    On Windows XP:
    1. Close all Internet browsers
    2. Open a single Internet Explorer window.
    3. In the Internet Explorer window, click Tools
    4. Click Windows Update
    5. When you reach the Windows Update site, click Custom Install
    6. Click Review and Install Updates
    7. When presented with multiple updates, uncheck all of them except for one
    update (your choice)
    8. Look down at the System clock and note the time. Let the minute move
    forward one, so that there is no other activity associated with this
    9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
    back and let us know.
    10. Assuming it failed, Click Start
    11. Click Run
    12. Type: %WINDIR%\WindowsUpdate.log (notice there are no quotes needed,
    and no space between Windows and Update)
    13. Press <Enter> or Click OK
    14. When the log opens, scroll down to the hour and minute you memorized in
    step 8.
    15. Starting at the beginning of the first entry for that minute, click and
    drag down and to the right selecting the rest of the log.
    16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
    17. Reply to this posting.
    18. When that window opens, Tell us what update you attempted to install,
    and where it failed from your observation.
    19. After this, on a new line, state the following and press <Enter>: Log
    entries follow:
    20. Place the cursor on the line under the entry from step 19, and then
    click Edit, then Paste, or just press the <CTRL> and <V> keys.
    21. The log entries copied in steps 15-16 should have copied into your
    22. Send it to us, and let us take a look at this failure.

    On Windows 2000
    Repeat steps 1-22 above, with the following changes:
    5. Skip this step, as v4 clients do not have a choice here.
    12. The file is "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
    notice the space between windows and update)

    On Windows 98
    This is identical to Windows 2000, but %windir% does not exist in Windows
    98. Instead:
    12. Change %WINDIR% to %WINBOOTDIR%


    Pat Walters [MSFT]
    Pat Walters [MSFT], Mar 8, 2005
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