Error 80070714 when trying to update windows defenders definitions

Discussion in 'Windows Vista Security' started by robin, Mar 29, 2007.

  1. robin

    robin Guest

    Every time i try and update windows defender via windows update i get error
    code 80070714. When I try and install update for windows defender directly
    through it it returns error code 0x80070643. Can anyone please help me to
    solve this issue as it is bugging the hell out of me.
     
    robin, Mar 29, 2007
    #1
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  2. robin

    Jesper Guest

    Every time i try and update windows defender via windows update i get error
    Can you check the Windows Update log file and see if it has any additional
    information? It is in C:\Windows (assuming that's where you installed Windows
    to). Open it in Notepad and search for the error code then look at the
    surrounding lines.

    That error means some file is corrupted, but without knowing which it is
    very hard to tell.
     
    Jesper, Mar 30, 2007
    #2
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  3. robin

    robin Guest

    Hi Jesper thanks for the reply, had a look at the log, but doesn't make much
    sense to me. Can i post a copy of the log?
     
    robin, Mar 31, 2007
    #3
  4. robin

    Jesper Guest

    Hi Jesper thanks for the reply, had a look at the log, but doesn't make much
    Yes, of course. Don't post all of it though. Search for the error and post
    that and about 10 lines on either side.
     
    Jesper, Mar 31, 2007
    #4
  5. robin

    robin Guest

    2007-03-28 23:08:42:592 3640 cb0 Handler :: START :: Handler: Command Line
    Install
    2007-03-28 23:08:42:592 3640 cb0 Handler :::::::::
    2007-03-28 23:08:42:592 3640 cb0 Handler : Updates to install = 1
    2007-03-28 23:08:45:202 3640 cb0 Handler : WARNING: Command line install
    completed. Return code = 0x80070714, Result = Failed, Reboot required = false
    2007-03-28 23:08:45:202 3640 cb0 Handler : WARNING: Exit code = 0x8024200B
    2007-03-28 23:08:45:202 3640 cb0 Handler :::::::::
    2007-03-28 23:08:45:202 3640 cb0 Handler :: END :: Handler: Command Line
    Install
    2007-03-28 23:08:45:202 3640 cb0 Handler :::::::::::::
    2007-03-28 23:08:45:202 1156 c20 AU >>## RESUMED ## AU: Installing update
    [UpdateId = {6C83D1C6-7C05-44C4-B70B-86AA0248AC59}]
    2007-03-28 23:08:45:202 1156 c20 AU # WARNING: Install failed, error =
    0x80070643 / 0x80070714
    2007-03-28 23:08:45:702 1156 d90 Agent *********
    2007-03-28 23:08:45:702 1156 d90 Agent ** END ** Agent: Installing
    updates [CallerId = AutomaticUpdates]
    2007-03-28 23:08:45:702 1156 d90 Agent *************
    2007-03-28 23:08:45:702 1156 d90 AU Install call completed.
    2007-03-28 23:08:45:702 1156 d90 AU # WARNING: Install call completed,
    reboot required = No, error = 0x00000000
    2007-03-28 23:08:45:702 1156 d90 AU #########
    2007-03-28 23:08:45:702 1156 d90 AU ## END ## AU: Installing updates
    [CallId = {32DE5ABD-9575-470D-9D62-72F9E3D86497}]
    2007-03-28 23:08:45:702 1156 d90 AU #############
    2007-03-28 23:08:45:717 1156 d90 AU Install complete for all calls, reboot
    NOT needed
    2007-03-28 23:08:45:717 1156 d90 AU Setting AU scheduled install time to
    2007-03-29 02:00:00
    2007-03-28 23:08:47:546 1156 480 AU UpdateDownloadProperties: 0 download(s)
    are still in progress.
    2007-03-28 23:08:47:561 1156 480 AU Triggering Offline detection
    (non-interactive)
    2007-03-28 23:08:47:561 1156 480 AU AU setting pending client directive to
    'Install Complete Ux'
    2007-03-28 23:08:47:561 1156 480 AU Changing existing AU client directive
    from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
    2007-03-28 23:08:47:639 1156 518 AU #############
    2007-03-28 23:08:47:639 1156 518 AU ## START ## AU: Search for updates
    2007-03-28 23:08:47:639 1156 518 AU #########
    2007-03-28 23:08:47:655 1156 518 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {4141B4A2-2EFF-44B5-B419-63737947FC30}]
    2007-03-28 23:08:47:655 1156 d90 Agent *************
    2007-03-28 23:08:47:655 1156 d90 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2007-03-28 23:08:47:655 1156 d90 Agent *********
    2007-03-28 23:08:50:311 1156 518 AU AU received handle event
    2007-03-28 23:08:58:216 1156 d90 Driver DriverUtil marking
    {4642174E-CE35-40FA-9E5E-B8EF8C089960}.100 e_detectionStateInstallable
    2007-03-28 23:08:58:216 1156 d90 Driver Matched driver to device
    USB\VID_050D&PID_705C&REV_4810
    2007-03-28 23:08:58:216 1156 d90 Driver Status: 0x180600a, ProblemNumber:
    00000000
    2007-03-28 23:08:58:216 1156 d90 Driver Calculated driver attributes as
    0x00000000
    2007-03-28 23:08:58:357 1156 d90 Agent * Added update
    {4642174E-CE35-40FA-9E5E-B8EF8C089960}.100 to search result
    2007-03-28 23:08:58:357 1156 d90 Agent * Added update
    {5F51A586-2BE3-471B-910E-6D68E078B5D0}.100 to search result
    2007-03-28 23:08:58:357 1156 d90 Agent * Added update
    {6C83D1C6-7C05-44C4-B70B-86AA0248AC59}.100 to search result
    2007-03-28 23:08:58:357 1156 d90 Agent * Found 3 updates and 28 categories
    in search
    2007-03-28 23:08:58:357 1156 d90 Agent *********
    2007-03-28 23:08:58:357 1156 d90 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2007-03-28 23:08:58:373 1156 d90 Agent *************
    2007-03-28 23:08:58:373 1156 d90 Report REPORT EVENT:
    {8FAF1F4F-1A52-4A78-80A8-5E14AB9CA563} 2007-03-28
    23:08:45:233+0100 1 182 101 {6C83D1C6-7C05-44C4-B70B-86AA0248AC59} 100 80070643 AutomaticUpdates Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070643: Definition Update for Windows Defender - KB915597
    (Definition 1.16.2428.7).
    2007-03-28 23:08:58:373 1156 e34 AU >>## RESUMED ## AU: Search for updates
    [CallId = {4141B4A2-2EFF-44B5-B419-63737947FC30}]
    2007-03-28 23:08:58:373 1156 e34 AU # 3 updates detected
    2007-03-28 23:08:58:373 1156 e34 AU WARNING: AU ignoring update during
    offline scan:
    2007-03-28 23:08:58:373 1156 e34 AU #########
    2007-03-28 23:08:58:373 1156 e34 AU ## END ## AU: Search for updates
    [CallId = {4141B4A2-2EFF-44B5-B419-63737947FC30}]
    2007-03-28 23:08:58:373 1156 e34 AU #############
    2007-03-28 23:08:58:373 1156 e34 AU Setting AU scheduled install time to
    2007-03-29 02:00:00
    2007-03-28 23:09:12:770 1156 480 AU AU received approval from Ux for 2 updates
    2007-03-28 23:09:12:770 1156 480 AU AU setting pending client directive to
    'Progress Ux'
    2007-03-28 23:09:13:367 1156 cf4 AU BeginInteractiveInstall invoked for
    Download
    2007-03-28 23:09:13:367 1156 cf4 AU Auto-approving update for download,
    updateId = {4642174E-CE35-40FA-9E5E-B8EF8C089960}.100, ForUx=1, IsOwnerUx=1,
    HasDeadline=0, IsMinor=0
    2007-03-28 23:09:13:367 1156 cf4 AU Auto-approving update for download,
    updateId = {6C83D1C6-7C05-44C4-B70B-86AA0248AC59}.100, ForUx=1, IsOwnerUx=1,
    HasDeadline=0, IsMinor=1
    2007-03-28 23:09:13:367 1156 cf4 AU Auto-approved 2 update(s) for download
    (for Ux)
    2007-03-28 23:09:13:367 1156 cf4 AU UpdateDownloadProperties: 0 download(s)
    are still in progress.
     
    robin, Mar 31, 2007
    #5
  6. robin

    Jesper Guest

    There are several errors in that file. In addition to the original one there
    is also 0x80070643. That error is basically a generic "it didn't work." The
    update it failed to install was Defender signatures. It is a general error
    but I believe the most common cause is a network connection error.

    Try this:

    1. Click the Window button
    2. Click All Programs
    3. Click Windows Defender
    4. Click the little down arrow next to the question mark and select "Check
    for updates."

    If that succeeds it should all be OK. I wish I had a better solution for
    you, but I don't know what specifically caused that error so I think the best
    course of action is to try again.

    That still leaves you with the 0x80070714 error. It looks like it is update
    ID 6C83D1C6-7C05-44C4-B70B-86AA0248AC59 that is causing it and failing, but
    that does not tell me much. Have you tried running Windows Update again
    since? Sometimes the errors resolve themselves.

    If it is still a problem, please open Windows Update (Window button | All
    Programs | Windows Update). Then click the Update history link. There should
    be links for any failed installations.
     
    Jesper, Mar 31, 2007
    #6
  7. robin

    deedle Guest

    I've recieved the same message ,I was wondering if you found a solution
    because nothing else works?
     
    deedle, Apr 4, 2007
    #7
  8. robin

    Erik Guest

    I am getting this same error... with both of the error codes the same.

    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Erik, Apr 18, 2007
    #8
  9. Richard G. Harper, Apr 18, 2007
    #9
  10. robin

    Rock Guest

    Same error as what? You changed the title of the thread, and didn't quote
    any of the content to which you refer, so no one knows what you're taking
    about. This is a Usenet newsgroup, not a chat room.
     
    Rock, Apr 19, 2007
    #10
  11. robin

    Brads Guest

    I'm also receiving error code 80070714 when trying to install a definition
    update for windows defender. I tried going into defender and checking for
    updates (like Jesper has advised), but I then get error code 80070643 like
    the guy in the original email. If anyone has a solution, let me
    know..........bloody vista!
     
    Brads, Apr 19, 2007
    #11
  12. robin

    Brads Guest

    I appear to have possibly discovered a solution......try this........

    If you receive Windows Update error 80070643 while installing updates for
    Microsoft Office 2003, you might need to restart the Office Source Engine
    (OSE) service. Windows Update can automatically start the service to install
    updates for Office products if the service is set to the default Manual
    setting. If the service is disabled, you need to restart it, and then try to
    install the latest updates for Office products again.

    To restart the Office Source Engine (OSE) service
    You must be logged on as an administrator to perform these steps.

    1. Open Administrative Tools by clicking the Start button , clicking
    Control Panel, clicking System and Maintenance, and then clicking
    Administrative Tools.

    2. Double-click Services. If you are prompted for an administrator
    password or confirmation, type the password or provide confirmation.

    3. If the Office Source Engine service is disabled (or not running),
    double-click it to open the service properties.

    4. Click the Startup type list, click Automatic (Delayed Start), and then
    click Apply.

    5. Under Service status, click Start.

    6. Restart your machine.

    7. Run Windows Update again (unless it's set to automatically install
    updates).

    Hope this helps.
     
    Brads, Apr 19, 2007
    #12
  13. robin

    Donna Sander Guest

    on the first post, where the whole log is posted, it says after the error code "reboot required" Sometimes after you install one update, the computer requires a reboot, and won't install other updates until you do. Usually it reboots itself when it needs it, but not always. Did you try rebooting it?

    EggHeadCafe.com - .NET Developer Portal of Choice
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    Donna Sander, Apr 25, 2007
    #13
  14. robin

    Rock Guest


    On what first post? It's standard protocol to quote all or at least a
    portion of the message to which you reply so there is some context.
     
    Rock, Apr 26, 2007
    #14
  15. robin

    mikeyhsd Guest

    why not do as you so often suggest, do a google search for the chain of events.








    On what first post? It's standard protocol to quote all or at least a
    portion of the message to which you reply so there is some context.
     
    mikeyhsd, Apr 26, 2007
    #15
  16. robin

    kstephens98 Guest

    Same issue here. I too am running Spyware Doctor by the way. What I
    did was to create a partition and install a fresh vista on it. Then ran
    all the updates on the new Vista installation. Then booted back into
    the installation where I had the error and killed Windows Defender
    Service and Exited Defender all together. Next I copied the Windows
    Defender folder from the New Vista partition to my program files
    directory (I renamed the existing one in case it didn't work). Started
    the Defender Service again and opened Defender. Ran update again and
    all was good.
     
    kstephens98, Apr 26, 2007
    #16
  17. robin

    stansteam Guest

    I also got the Error 80070714 when trying to update Windows Defender
    Definitions, but after disabling PC Tools Spyware Doctor, the updates
    installed fine.
     
    stansteam, Jul 11, 2007
    #17
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