Error 86000108/Contacts greyed out

Discussion in 'ActiveSync' started by Carl Thuey, Jan 24, 2007.

  1. Carl Thuey

    Carl Thuey Guest

    When I try to synch PC Contacts to Device one way (device to show only what
    is on PC) it fails every time. Have performed countless repetitions of
    removing pairing from PC and Device plus reinstallations of Active Sync 4.1
    and 4.2 to no avail.

    Has anyone cracked this yet?

    Could it be caused by a recent XP/Office update, as I notice several others
    who have recently developed the problem in the last few days after weeks or
    more of trouble free synching?
    Carl Thuey, Jan 24, 2007
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  2. Carl Thuey

    Raj Pillai Guest

    Hi Carl,

    Try running the Scanpst utility to check for any corruption in the .pst file
    of Outlook. Do a search for scanpst.exe on your computer and run a check on
    the pst file.
    Raj Pillai, Jan 24, 2007
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  3. Carl Thuey

    Carl Thuey Guest

    Thank you for your response Raj. I've done a search of my c: drive by
    typing "*.pst" but nothing comes up. Where does the Outlook .pst file
    normally reside?
    Carl Thuey, Jan 26, 2007
  4. Carl Thuey

    Raj Pillai Guest

    Hi Carl,

    You will get a .pst file only if you are using MS Outlook to store
    information. You might be having an .ost file if you are within an MS
    Exchange environment. Refer -

    If you are unable to locate the path of the file, do the following:

    1. Open Outlook.
    2. Click File -> Data File Management
    3. This should list all the data files that are present. Click Open Folder
    and you should find the storage path of your data file.
    Raj Pillai, Jan 26, 2007
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