Error C00D11B1 When trying to play .WMA files use Windows Media Pl

Discussion in 'Windows Media Player' started by Clare S, Apr 4, 2008.

  1. Clare S

    Clare S Guest

    Help I've run out of ideas???
    Just downloaded some music but get - 'Windows Media Player encountered a
    problem while playing the file. For additional assistance, click Web Help'.
    when I look at online help C00D11B1 error also given 80070057 under

    Online help suggests -
    Update Audio device drivers - done
    Check status of Audio device - done is fine
    Gives other advice on MP3 files but I am trying to play a .wma file

    Next thing checked the forums
    Had quick time installed - other posts indicate uninstalling this helps - done

    Other attempts to fix the problem...
    Uninstalled and reinstalled audio device driver
    Uninstalled and reinstalled Windows Media Player
    Checked copyright checkbox in Media Player - not checked

    Other info...
    Can play .mp3 files no problem using Windows Media Player
    Can't burn CD's get same error message
    Using Windows XP home edition
    Audio card is VIA High Definition Audio driver date 23/4/07 version

    Clare S, Apr 4, 2008
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  2. Clare S

    zachd [MSFT] Guest

    What are the results of WMP's Help:About:technical support information menu

    That's "Error: Invalid Argument", which loosely implies that your WMA codec
    isn't installed properly...
    zachd [MSFT], May 5, 2008
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  3. Clare S

    Clare S Guest

    Here are the results of WMP's Help About Tech support info menu -

    Windows Media Player
    Version 11.0.5721.5230
    Operating System
    Version: 5.1.2600 System Locale: en-us
    Service Pack: 2.0 User Locale: en-gb
    Build Lab: 2600.xpsp_sp2_gdr.070227-2254 Geo ID: United Kingdom
    Type: Workstation DRM Version:
    Architecture: x86 Indiv Version:
    Processors: 2

    Media Player Binaries
    Name Version Name Version Name Version
    wmp.dll 11.0.5721.5230 wmpband.dll 11.0.5721.5145 wmpcore.dll
    wmplayer.exe 11.0.5721.5145 mpvis.dll 11.0.5721.5145 wmpui.dll
    wmploc.dll 11.0.5721.5145 wmpdxm.dll 11.0.5721.5145 wmpcd.dll
    wmpps.dll 11.0.5721.5145 wmpasf.dll 11.0.5721.5145 wmvcore.dll 11.0.5721.5145
    wmpeffects.dll 11.0.5721.5145 wmpshell.dll 11.0.5721.5145
    wmlaunch.exe 11.0.5721.5145 migrate.exe

    Other Binaries
    Name Version Name Version Name Version
    msnetobj.dll 11.0.5721.5145 rtutils.dll 5.1.2600.2180 SXS.DLL 5.1.2600.3019
    msxml3.dll 8.90.1101.0 TAPI32.dll 5.1.2600.2180 jscript.dll
    MSOXMLMF.DLL 12.0.4518.1014 NETAPI32.dll 5.1.2600.2976 COMRes.dll
    WMDMPS.dll 11.0.5721.5145 rasman.dll 5.1.2600.2180 CLBCATQ.DLL
    cewmdm.dll 11.0.5721.5145 RASAPI32.dll 5.1.2600.2180 gdiplus.dll
    DNSAPI.dll 5.1.2600.3316 iphlpapi.dll 5.1.2600.2912 msctfime.ime
    rasadhlp.dll 5.1.2600.2938 SSDPAPI.dll 5.1.2600.2180 xpsp2res.dll
    wshtcpip.dll 5.1.2600.2180 WINHTTP.dll 5.1.2600.2180 MSCTF.dll 5.1.2600.2180
    hnetcfg.dll 5.1.2600.2180 upnphost.dll 5.1.2600.3077 dbghelp.dll
    mswsock.dll 5.1.2600.2180 DCIMAN32.dll 5.1.2600.2180 SHELL32.dll
    MsPMSP.dll 11.0.5721.5145 ddraw.dll 5.3.2600.2180 WINMM.dll 5.1.2600.2180
    psmsong.8.1.0178.00.dll wmerror.dll 11.0.5721.5145 MSVFW32.dll
    MSWMDM.dll 11.0.5721.5145 IMAGEHLP.dll 5.1.2600.2180 VERSION.dll
    ATL80.DLL 8.0.50727.42 MSASN1.dll 5.1.2600.2180 OLEAUT32.dll 5.1.2600.3266
    GrooveNew.DLL 12.0.4518.1014 CRYPT32.dll 5.131.2600.2180 SHLWAPI.dll
    GrooveUtil.DLL 12.0.4518.1014 WINTRUST.dll 5.131.2600.2180 COMCTL32.dll
    GRA8E1~1.DLL 12.0.4518.1014 drmv2clt.dll 11.0.5721.5145 ole32.dll
    shellexecutehook.dll mlang.dll 6.0.2900.2180 uxtheme.dll
    MSVCP80.dll 8.0.50727.1433 WMASF.DLL 11.0.5721.5238 msvcrt.dll 7.0.2600.2180
    MSVCR80.dll 8.0.50727.1433 WS2HELP.dll 5.1.2600.2180 USP10.dll
    MpShHook.dll 1.1.1593.0 WS2_32.dll 5.1.2600.2180 LPK.DLL 5.1.2600.2180
    PSAPI.DLL 5.1.2600.2180 MFPlat.DLL 11.0.5721.5145 IMM32.DLL 5.1.2600.2180
    ieframe.dll 7.0.6000.16640 SAMLIB.dll 5.1.2600.2180 GDI32.dll 5.1.2600.3316
    appHelp.dll 5.1.2600.2180 WLDAP32.dll 5.1.2600.2180 USER32.dll 5.1.2600.3099
    HLINK.DLL 5.2.3790.2748 NTMARTA.DLL 5.1.2600.2180 Secur32.dll 5.1.2600.2180
    urlmon.dll 7.0.6000.16640 SETUPAPI.dll 5.1.2600.2180 RPCRT4.dll 5.1.2600.3173
    sensapi.dll 5.1.2600.2180 MSIMG32.dll 5.1.2600.2180 ADVAPI32.dll
    rsaenh.dll 5.1.2600.2161 iertutil.dll 7.0.6000.16640 kernel32.dll
    msv1_0.dll 5.1.2600.2180 Normaliz.dll 6.0.5441.0 ntdll.dll 5.1.2600.2180
    USERENV.dll 5.1.2600.2180 WININET.dll 7.0.6000.16640

    Audio Codecs
    Type Name Format Binary Version
    ACM Microsoft IMA ADPCM CODEC 0011 imaadp32.acm 5.1.2600.2180
    ACM Microsoft ADPCM CODEC 0002 msadp32.acm 5.1.2600.2180
    ACM Microsoft CCITT G.711 A-Law and u-Law CODEC 0007 msg711.acm 5.1.2600.0
    ACM Microsoft GSM 6.10 Audio CODEC 0031 msgsm32.acm 5.1.2600.0
    ACM DSP Group TrueSpeech(TM) Software CODEC 0022 tssoft32.acm
    ACM Microsoft G.723.1 CODEC 0042 msg723.acm
    ACM Windows Media Audio 0161 msaud32.acm
    ACM Sipro Lab Telecom audio codec 0130 sl_anet.acm
    ACM Fraunhofer IIS MPEG Layer-3 Codec (advanced) 0055 l3codeca.acm
    ACM Indeo® audio software 0402
    ACM Messenger Audio Codec 028E sirenacm.dll
    ACM Microsoft PCM Converter 0001
    DMO WMAudio Decoder DMO 0160, 0161, 0162, 0163 wmadmod.dll 11.0.5721.5145
    DMO WMAPro over S/PDIF DMO 0162 wmadmod.dll 11.0.5721.5145
    DMO WMA Voice Decoder DMO 000A, 000B wmspdmod.dll 11.0.5721.5145

    Video Codecs
    Type Name Format Binary Version
    ICM Cinepak Codec by Radius cvid iccvid.dll
    ICM Intel 4:2:0 Video V2.50 I420 msh263.drv 5.1.2600.2180
    ICM Intel Indeo(R) Video R3.2 IV32 ir32_32.dll
    ICM Intel IYUV codec IYUV iyuv_32.dll 5.1.2600.2180
    ICM Microsoft RLE MRLE msrle32.dll 5.1.2600.2180
    ICM Microsoft Video 1 MSVC msvidc32.dll 5.1.2600.0
    ICM Microsoft YUV UYVY msyuv.dll 5.3.2600.2180
    ICM Toshiba YUV Codec Y411 tsbyuv.dll 5.1.2600.0
    ICM Microsoft YUV UYVY msyuv.dll 5.3.2600.2180
    ICM Microsoft H.263 Video Codec M263 msh263.drv 5.1.2600.2180
    ICM Microsoft H.261 Video Codec M261 msh261.drv 5.1.2600.2180
    ICM Intel Indeo® Video 4.5 IV41
    ICM Indeo® video 5.10 IV50 ir50_32.dll 5.2562.15.55
    ICM DivX® 6.5.1 Codec (2 Logical CPUs) divx DivX.dll
    ICM DivX® 6.5.1 YV12 Decoder yv12 DivX.dll
    DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2 MP4SDECD.dll 11.0.5721.5145
    DMO WMV Screen decoder DMO MSS1, MSS2 WMVSDECD.dll 11.0.5721.5145
    DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVA, WVC1, WMVR, WMVP, WVP2
    WMVDECOD.dll 11.0.5721.5145
    DMO Mpeg43 Decoder DMO mp43, MP43 MP43DECD.dll 11.0.5721.5145
    DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 MPG4DECD.dll 11.0.5721.5145

    MPEG/DVD Filters
    Type Name Binary Version
    video CyberLink Video/SP Decoder
    video Sonic MPEG Video Decoder SonicMPEGVideo.DLL
    audio CyberLink Audio Decoder
    audio Sonic MPEG Audio Decoder SonicMPEGAudio.DLL

    Type Name Binary Version
    Now Playing SonicSelector Now Playing Plugin
    Background SonicSelector Queue List Manager
    Background Windows Live Messenger Music Plugin psmsong.8.1.0178.00.dll

    Name Key Binary Version
    eMusic emusic :. Free Music Downloads .: FaroLatino_EN
    Media Guide MediaGuide
    MSN Music UK MSN_Music_UK
    Packard Bell Music Station Packard_Bell_Music_Station_Uk
    PayPlay.FM Music Downloads PayPlay.FM
    Tiscali.Music UK Tiscali_UK
    VidZone VidZone

    Content Partner
    None Found

    I am not sure what a WMA codec is? BUt I have tried uninstalling WMP and
    reinstalling to see if that helped, but I'm afraid it didn't.

    Any help you can give me is really appreciated.
    Clare S, May 5, 2008
  4. Clare S

    zachd [MSFT] Guest

    That all looks pretty good.

    So you cannot play *any* WMA files on this system? Do WMV files work?
    zachd [MSFT], May 5, 2008
  5. Clare S

    Clare S Guest

    I don't have any .wmv files to try. (is there a site I can download one for
    free to try?)

    I have just one .wma file I am trying - downloaded from Walmart - didn't
    download any more when I found out I couldn't listen to this one!

    But - I am sure there is nothing wrong with the actual downloaded file as I
    have the same file on a laptop (which I downloaded onto this PC and then
    emailed and picked it up on the laptop so it is exactly the same file and not
    a different download or anything) and it plays on there with no problem at
    Clare S, May 5, 2008
  6. Clare S

    Clare S Guest

    Thanks Neil for the useful link to sample files - ok so this gets stranger.
    I can play both the .wma and the .wmv samples no problem at all.

    But I still get the same error when trying to play the .wma file downloaded
    from Walmart?

    Any ideas?
    Clare S, Jul 5, 2008
  7. Clare S

    zachd [MSFT] Guest

    When it fails and you get the error message, click the Web Help button.
    What URL does it take you to?
    zachd [MSFT], Jul 6, 2008
  8. Clare S

    Clare S Guest

    Clare S, Jul 6, 2008
  9. Clare S

    Clare S Guest

    The button is greyed out on this URL?

    So I can't try it?

    Any other ideas?
    Clare S, Jul 8, 2008
  10. Clare S

    zachd [MSFT] Guest

    zachd [MSFT], Jul 9, 2008
  11. Clare S

    Clare S Guest

    Zach - Fantastic thanks very much for your help.

    Your helpful website

    I followed the instructions under the question -
    Q: I get the message "Windows Media Player cannot play the protected file
    because a security upgrade is required. Do you want to download the security
    upgrade?", but nothing happens.

    Which led me to -

    Followed all instructions except 1 and 5 and now it works perfectly.

    I am really grateful for your and Neil's kind assistance and hope this post
    may help others with the same problem with music from Walmart.

    Thanks again
    Clare S, Jul 11, 2008
  12. Clare S

    Basileo Guest

    I had same problem with my Acer 3103 laptop with Realtek audio and WMP 11.
    I made same steps as you: uninstalled media player, updated audio drivers,
    removed RTSP/UDP, RTSP/TCP, etc.

    No help. No audio or video format was played.
    Real player gave a hint: quartz.dll missing.
    These posts advised to register that file to windows,
    to do that: click start>run and type: regsvr32 C:\WINDOWS\system32\quartz.dll

    For me, that helped!

    I also have Nokia PC Suite installed, maybe that has something to do with
    this problem (as similar Samsung program seems to have). They both have their
    own media players...
    Basileo, Oct 21, 2008
  13. Clare S

    Basileo Guest

    In addition, I found out that there was no quartz.dll in my computer.
    I had to google, download and save it into C:\WINDOWS\system32 first.
    Only then register.

    I think MS could check WMP11 compliance together with Nokia, Samsung etc. ...
    Basileo, Oct 21, 2008
  14. Clare S

    zachd [MSFT] Guest

    If your system didn't have quartz.dll, your system was corrupted and the
    player would never have worked on your system. That's a base file for any
    normal Windows system. =\
    zachd [MSFT], Nov 4, 2008
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