error code: 0x8007001F: Cannot perform the requested operation

Discussion in 'Windows Media Player' started by Brigitte, Dec 29, 2003.

  1. Brigitte

    Brigitte Guest

    Media Player 9.0. Plays cd's and video fine, but can't
    play mp3's. I've uninstalled and reinstalled, but to no
    avail. Any ideas on how to fix this problem? Thanks,
    Brigitte J.
     
    Brigitte, Dec 29, 2003
    #1
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  2. Brigitte

    zachd [ms] Guest

    That's generic failure, but should indicate that something on your system is
    either not correctly installed or a DLL is missing somewhere.
    Can WMP9 play WMAs?
    Can WMP6 (mplayer2.exe, already on your system) play MP3s and WMAs?

    What did you install previous to this happening?

    Uninstalling and then reinstalling WMP is counter-productive- please please
    read
    http://www.nwlink.com/~zachd/pss/pss.html#uninstallmyth
    and help me dispel that counter-productive strategy. :)

    -Z
     
    zachd [ms], Dec 30, 2003
    #2
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  3. Brigitte

    Guest Guest

    Hi Zachd,

    Thanks for your response. MP3's and wma's do play
    properly on the wmp6, but the wma's do not play on the
    wmp9. Any idea what this means? I don't know what to do
    next. The only thing I can think of that I ran on the
    computer before this problem occurred, was Norton's
    Utilities. I'm wondering if one of the repairs done by
    Norton's is what caused this problem.

    Thanks for any advice.

    Brigitte
     
    Guest, Dec 30, 2003
    #3
  4. Brigitte

    Guest Guest

    Hi Zachd,

    Thanks for your response. MP3's and wma's do play
    properly on the wmp6, but the wma's do not play on the
    wmp9. Any idea what this means? I don't know what to do
    next. The only thing I can think of that I ran on the
    computer before this problem occurred, was Norton's
    Utilities. I'm wondering if one of the repairs done by
    Norton's is what caused this problem.

    Thanks for any advice.

    Brigitte
     
    Guest, Jan 2, 2004
    #4
  5. Brigitte

    zachd [ms] Guest

    No really great idea what's failing. dxdiag.exe may point it out, but if
    WMP6 is working, maybe not. Other trouble-shooting software might work, but
    that's the problem - you kind of need to either know what broke or have
    access to the system, and since I'm not in either position, ... WMP6 working
    is your work-around for now. For more, your bets are trouble-shooting
    software or actual product support-
    http://www.nwlink.com/~zachd/pss/pss.html#psssupport

    -Z

    --
     
    zachd [ms], Jan 4, 2004
    #5
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