Error Code: 0x80070641 (Installation Failure)

Discussion in 'Windows Update' started by CastlecombeCrowd, May 27, 2006.

  1. The HTTP://UPDATE.MICROSOFT.COM website, recommended that I install the
    Update for Outlook 2003 Junk Email Filter (KB916521) patch. This
    installation if failing with the error code 0x80070641 (Installation Failure).

    There is no explaination as to what is causing the failure. Updates to this
    computer have been successful in the past using this website from the Windows
    Update program.

    However, I did just install the Windows Genuine Advantage Validation Tool
    (KB892130) patch. Could this be the cause of the issue, or is the Update for
    Outlook 2003 Junk Email Filter (KB916521) just a bad patch?
     
    CastlecombeCrowd, May 27, 2006
    #1
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  2. This is possibly because you have previously run some sort of "registry
    cleaner" on your PC, so that the registry is now damaged. For instance, the
    Windows Live Safety Center registry cleaner has this effect. If the
    previous "cleaner" has a backup facility, use it now to restore your
    registry to its proper state (or use System Restore to back up to a date
    before use of the "registry cleaner").

    To restore from the backup made by the Windows Live Safety Center, do the
    following:

    Use control panel "Folder Options", tab "View", to enable "Show hidden files
    and folders", and un-check "Hide extensions for known file types".

    Close all Internet Explorer windows.

    Use Windows Explorer to navigate to folder:

    C:\Documents and Settings\<user>\Application Data\Windows Live Safety
    Center\BackUp\

    and double-click the .reg file previously created by the Microsoft Safety
    registry cleanup.

    Please report back whether this fixes your problem.

    It's not a bad patch - it is your PC's Office 2003 installation that is
    damaged.
     
    Robin Walker [MVP], May 27, 2006
    #2
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  3. Robin,

    I finally fixed my issue and wanted to let you know how it was finally
    resolved. First of all, thank you for your kindness in trying to point me in
    the right direction. Unfortunately, I did not find any folder called
    "Windows Live SafetyCenter" anywhere on my personal PC at home, including in
    the following location: C:\Documents and Settings\<user>\Application
    Data\Windows Live SafetyCenter\BackUp\. However, you pointed me in the right
    direction that the issue was with my Microsoft Office installation. THANK
    YOU!!

    I confirmed that the issue was indeed isolated to the Microsoft Office
    application. Thus, I tried to uninstall and reinstall Microsoft Office on my
    personal PC, but to no avail. The add/remove programs kept returning an
    error message directing me to the Windows Installer being corrupted.

    Long story short, I had stopped and disabled the Windows Installer service a
    few weeks ago, as part of our security steps to lock-down and protect our
    personal computer from viruses, hackers, spyware, etc... This service was on
    the list of recommend services to disable from a security report advising
    certain setup changes your PCs to help protect it from harm. It suggested
    only enabling the Windows Installer service when you want to install software
    on your PC.

    Thus, once I remembered about the Windows Installer service, all fell into
    place. I set the service to manual and started the service. I was then able
    to repair the Microsoft Office applications using the CDs and install the
    Update for Outlook 2003 Junk Email Filter (KB916521) patch from the automatic
    updates website.

    Most likely, I did not have to repair the Microsoft Office application, but
    I feel comfortable now that the computer is now working the way it should and
    the automatic updates can now install successfully. Thank you very much for
    your advice and direction!

    What are your thoughts about the security articles suggestion of disabling
    the Windows Installer service and only starting it when you want to install
    software on your PC? What I found was that without this service running, I
    could uninstall and install other software on my PC. That's how I isolated
    the issue to the Microsoft Office applications. Thus, my husband thinks
    perhaps disabling the Windows Installer service is more trouble than its
    worth. We do have pop-up blocker setup, along with the McAfee security
    software running, including its software firewall. Perhaps that is enough to
    minize our damage to hackers and unwanted software being loaded on our
    personal PC?
     
    CastlecombeCrowd, Jun 5, 2006
    #3
  4. The suggestion does seem a little over-enthusiastic. Windows Installer is
    needed in all sorts of circumstances, and it is very fiddly having to
    manually start it every time you might need it, and then remember to stop it
    again.

    Most malware does not require the services of Windows Installer to be able
    to invade a system, so disabling Windows Installer seems to gain you little
    and inconvenience you a lot.

    Personally, I would leave it running.
     
    Robin Walker [MVP], Jun 5, 2006
    #4
  5. CastlecombeCrowd

    Ken Guest

    can you break this down to a step by step procedure because I am disabled and
    dont understand please
     
    Ken, Jun 18, 2010
    #5
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