Error Code: 0x80070643 - Cannot Install Updates

Discussion in 'Windows Update' started by Ben, Jan 19, 2010.

  1. Ben

    Ben Guest

    Specs:

    Windows XP Home
    Dell Vostro 1000 Laptop
    Cable Modem
    IE 8.0

    I have been unable to install any updates to MS Windows since December 10,
    2009. I get the following error message Error Code: 0x80070643 - Cannot
    Install Updates

    The code description I get are as follows and I have tried the following
    websites to try and resolve the issue. I have also uninstalled Norton, Google
    Chrome, rebooted dozens of times and nothing works.

    I was on an onlince chat with MS and they wanted $50 to try and fix the
    issue. I said no but they did tell me that the error code I got basically
    means I would have to replace my hard drive.

    If anyone who has any suggestions or resolutions please let me know

    Here are the links, messages, etc. that I have used and received:

    Security Update for Microsoft Office 2003 (KB975051)
    A security vulnerability exists in Microsoft Office 2003 that could enable
    arbitrary code to run when a maliciously modified file is opened. This
    security update resolves that vulnerability. Get help and support
    http://support.microsoft.com/?LN=en-us

    -and this-

    http://support.microsoft.com/kb/958052

    -and this-

    http://www.microsoft.com/downloads/...E0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    -and this-

    http://support.microsoft.com/default.aspx/kb/822798
     
    Ben, Jan 19, 2010
    #1
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  2. Ben

    Ben Guest

    Oh yeah, a few more items I forgot to add:

    According to the MS Knowledge Base I am supposed to have the Windows
    Installer log extension on my computer. I do not

    It is supposed to start with msi and end with .log. I went to Start - Run
    and entered %temp% and went to the required folder. This information is not
    there.

    I also tried to manually start the Installer and got the following error
    message:

    C:\Windows\System32\mmcndmgr.dll/views.htm


    Lastly,

    I tried the MS Removal Tool, no luck

    Two last error messages that I wanted to pass along to you; they probably
    are nothing but you never know

    I do recall uninstalling a contact management program call ACT! back in
    December, probably around the time I started getting the error messages.
    Since then, each time I start MS Outlook I get the following error messages
    that I must click OK before Outlook actually opens. Mind you, it opens and
    works great except for this ritual that I need to go through each time I open
    it. These are the messages exactly I get them:

    C:\Windows\Systems32\ACT9ext.dll could not be installed or loaded. These
    issues may be resolved by clicking the Detect and Repair link in Outlook

    C:\PgmFiles\Act\Act for Windows\Redemption.dll could not be installed or
    loaded. These issues may be resolved by clicking the Detect and Repair link
    in Outlook

    Peace,

    Ben
     
    Ben, Jan 19, 2010
    #2
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  3. Ben

    MowGreen Guest

    I was on an onlince chat with MS and they wanted $50 to try and fix the
    Support for Security update installation is supposed to be *no-charge*,
    Ben. Whomever you talked to at MS is ***wrong***.

    From: http://support.microsoft.com/kb/975051

    " How to obtain help and support for this security update

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    in the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local
    Microsoft subsidiary for support issues with security updates, visit the
    Microsoft International Support Web site:
    http://support.microsoft.com/common/international.aspx?rdpath=4

    North American customers can also obtain instant access to unlimited
    no-charge e-mail support or to unlimited individual chat support by
    visiting the following Microsoft Web site:
    http://support.microsoft.com/oas/default.aspx?&prid=7552

    For enterprise customers, support for security updates is available
    through your usual support contacts. "

    Are you an "enterprise customer" ? If not, then quote the above from the
    KB article to the person who answers your support call.

    *No-charge support* is also mentioned on the Security Bulletin:
    Microsoft Security Bulletin MS09-073 - Important
    Vulnerability in WordPad and Office Text Converters Could Allow Remote
    Code Execution (975539)
    http://www.microsoft.com/technet/security/bulletin/ms09-073.mspx

    " Support

    • Customers in the U.S. and Canada can receive technical support from
    Security Support (http://go.microsoft.com/fwlink/?LinkId=21131) or
    1-866-PCSAFETY. There is no charge for support calls that are associated
    with security updates. For more information about available support
    options, see Microsoft Help and Support.
    ( http://support.microsoft.com/ )

    • International customers can receive support from their local Microsoft
    subsidiaries. There is no charge for support that is associated with
    security updates. For more information about how to contact Microsoft
    for support issues, visit the International Support Web site. (
    http://go.microsoft.com/fwlink/?LinkId=21155 ) "

    If you encounter incorrect information again, ask to speak to a
    Supervisor or a higher level of Support.


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Jan 19, 2010
    #3

  4. I doubt you would be able to find anything that way.
    Try using a cmd window instead. I'm not even sure that you would
    necessarily find it in %temp% so I would start the search from the
    root:

    cd \
    dir/a/s msi*.log

    If that doesn't find what you're looking for you might need to do that
    search while a message window is still open. E.g. before clicking Ok
    on the message window which tells you it failed, switch to a cmd window
    and enter the above two commands.

    It will also help if you do the install manually instead of just rely on WU
    or AU to start it for you. Doing that would allow you to customize the
    diagnostics.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Jan 20, 2010
    #4
  5. Ben

    Ian Guest

    I have a different set of KB articles but get the same result.

    KB907417
    KB977840
    MS Office 2003 SP3
    The cleanup tool has no effect.
    I didn't uninstall anything, these started playing silly games about 5 days
    ago. At first my wife's XP Pro SP3 gave the problem and then cleaned itself
    up after a vbout 3 days. My w7 64 Ultimate just doesn't play ball. Attempts
    to install at every shutdown.

    Ian
     
    Ian, Jan 20, 2010
    #5
  6. Ben

    MowGreen Guest

    MowGreen, Jan 20, 2010
    #6
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