Error Code 800736B3

Discussion in 'Windows Update' started by FHartmann, Mar 10, 2009.

  1. FHartmann

    FHartmann Guest

    Windosw Vista 32 SP1

    I can neither install Update (KB937286) nor
    Update for Microsoft .NET Framework 3.5 Service Pack 1 and .NET
    Productfamily (KB951847) x86.

    and, by the way, I also cannot install Service Pack1 for Visual C++ ...

    What is wrong?
     
    FHartmann, Mar 10, 2009
    #1
    1. Advertisements

  2. 0x800736B3 ERROR_SXS_ASSEMBLY_NOT_FOUND
    The referenced assembly is not installed on your system.

    SP1 can not find an assembly in WinSxS that is required for the update(s) to
    install. Try running sfc /scannow to see if that resolves the issue:
    http://support.microsoft.com/kb/929833
    [Source: MowGreen, 09 Oct-08 in this newsgroup]

    Did SP1 come preinstalled on the machine when you purchased it, did you
    install it via Windows Update, or did you choose to install it manually?
    Any chance you manually installed a beta build of SP1?

    Or did you upgrade (directly) to Vista SP1?

    Or have you had occasion to reinstall Vista?
     
    PA Bear [MS MVP], Mar 10, 2009
    #2
    1. Advertisements

  3. FHartmann

    FHartmann Guest

    WinSxS seems not to be the problem. Running sfc /scannow found no error.
    Sophos (anti virus) and Spybot were both turned off - no improvement. It is
    a Dell Computer with Vista preinstalled, SP1 was installed later as an update
    from the web.

    I also cannot install Internet Explorer RC1. It seems the computer no longer
    knows how to perform an update.



     
    FHartmann, Mar 11, 2009
    #3
  4. I'm just telling you what the error number means and it means
    ERROR_SXS_ASSEMBLY_NOT_FOUND, despite the results of running SFC.

    Is your Sophos AV subscription current? What third-party firewall is
    installed (if any)? Were any of these applications running in the
    background and/or was Spybot Tea Timer and/or SDHelper enabled when you
    installed SP1?

    Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?

    Start | Run | (type) winver | OK

    Please post the contents of the entire second line of the About window.
    Please be careful not to make any typos.

    PS: You do NOT want to install IE8 RC1 with the machine in its current
    state!!
     
    PA Bear [MS MVP], Mar 12, 2009
    #4
  5. FHartmann

    FHartmann Guest

    Winver says:

    Version 6.0 (Build 6001: Service Pack 1) // 2nd line

    I uninstalled SpyBot and I disabled SOPHOS while trying to install the
    updates.


     
    FHartmann, Mar 12, 2009
    #5
  6. FHartmann

    FHartmann Guest

    The following is an excerpt from the error log of the failed attempt to
    install Visual C++ SP1

    MSI (s) (68:7C) [15:54:34:569]: Note: 1: 1935 2:
    {3C582984-7607-3E35-A337-D3D327097351} 3: 0x8007371B 4: IAssemblyCacheItem 5:
    Commit 6:
    policy.9.0.Microsoft.VC90.CRT,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32-policy"
    MSI (s) (68:7C) [15:54:34:569]: Assembly Error (sxs): To get more diagnostic
    information, enable the Component Based Servicing Log.
    MSI (s) (68:7C) [15:54:34:571]: Product: Visual C++ 2008 x86 Runtime -
    (v9.0.30729) -- Error 1935.An error occurred during the installation of
    assembly
    'policy.9.0.Microsoft.VC90.CRT,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32-policy"'.
    Please refer to Help and Support for more information. HRESULT: 0x8007371B.
    assembly interface: IAssemblyCacheItem, function: Commit, component:
    {3C582984-7607-3E35-A337-D3D327097351}

    It seems to confirm that it is an assembly error. But how to fix this?


     
    FHartmann, Mar 12, 2009
    #6
  7. Note, possibly OT: If Spybot Tea Timer had been enabled, uninstalling Spybot
    has no affect: You must first disable Tea Timer before you uninstall Spybot.

    0x8007371B ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE
    One or more required members of the transaction are not present.

    0x8007371B is usually corrected by the System Update Readiness Tool but it
    should have been offered to your Vista machine before SP1 was offered. You
    might see if downloading & installing it manually would help:
    http://support.microsoft.com/kb/947821 (Note that a failure to install
    would not be expected)

    You might also try downloading and manually installing this one (which also
    should have been offered before SP1): http://support.microsoft.com/kb/937287
    (Note that a failure to install would not be expected)

    All that being said, none of the updates you've cited so far in this thread
    are security updates so you do NOT qualify for free support from MS. Try
    Dell Support instead (who'll probably tell you "Not our problem" anyway).

    If you can cite a security update that fails to install, I can give you
    information for free support from MS.
    --
    ~PA Bear
     
    PA Bear [MS MVP], Mar 12, 2009
    #7
  8. FHartmann

    FHartmann Guest

    It gets worse.

    I downloaded and started ..21 . It got stuck 2/3 of the way. So I stopped it
    after half an hour. When I downloaded ..27 it said: 'Wrong machine' (or
    something similar).

    When I restart ..21 it initializes but the progress bar does not move, it
    never leaves its base position.

     
    FHartmann, Mar 13, 2009
    #8
  9. There is a very good chance are that you are seeing the affects of a
    hijackware infection.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
    Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Mar 13, 2009
    #9
  10. FHartmann

    FHartmann Guest

    Success!

    The first link ... malwareremove ... found nothing (quick search), the
    second link ...onecare... did the job. It took 18 hours to complete and it
    found and corrected 9 issuses.

    Thereafter I could install the Net Framework 3.5 Update, Visual C++ Service
    pack 1, IE 8 RC1.

    Beautiful. I even can use IE 8 now. Using IE 7 on this computer was like
    wading through molasses - and this from the start.

    Thanks! Great job!


     
    FHartmann, Mar 14, 2009
    #10
  11. YW & thanks for your feedback.

    However, there may be some stuff the scan couldn't detect and remove so I'd
    strongly recommend doing Step #3, too, to make certain everything's OK.
     
    PA Bear [MS MVP], Mar 14, 2009
    #11
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.