error code 80080005

Discussion in 'Windows Update' started by jaderoses, Jan 9, 2010.

  1. jaderoses

    jaderoses Guest

    can't get updates on my Vista. Any one got a cure?
     
    jaderoses, Jan 9, 2010
    #1
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  2. Not much information from your end. Do you have more?

    You can obtain and supply the edition and version information:

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    winver
    --> Click OK.

    The picture at the top of the window that opens will give you the general
    (Operating System name and edition) while the line starting with the word
    "version" will give you the rest of the story. Post _both_ in response
    to this message verbatim. No paraphrasing - instead - ensure
    character-for-character copying.

    What version of Internet Explorer are you currently using? Easy to find
    out. Open Internet Explorer and while that is in-focus, press and hold
    the "ALT" key on your keyboard. With the "ALT" key still pressed, press
    (just once, no holding) the "H" key. Now, with the "ALT" key still
    pressed, press (just once, no holding) the "A" key. That will bring up
    the "About Internet Explorer" window. It will give you the exact version
    you are using - repeat what you see there in response to this message.

    How to determine whether a computer is running a 32-bit version or
    64-bit version of the Windows operating system
    http://support.microsoft.com/kb/827218

    All that can be important in solving your specific issues.

    Since I do not yet have this information from you, I can only suggest
    some basic stuff and some stuff with caveats that you will have to
    determine (based off the information you collect and share using the
    above methods) which you need/should/could do.

    Basic stuff:

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    SuperAntiSpyware
    http://www.superantispyware.com/

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    MalwareBytes
    http://www.malwarebytes.com/

    Reboot and logon as administrative user.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    You may find nothing, you may find only cookies, you may think it is a
    waste of time - but if you do all this and report back here with what you
    do/don't find as you are doing all of it - you are adding more pieces to
    the puzzle and the entire picture just may become clearer and your
    problem resolved.

    You also should run a full CHKDSK and defragmentation.

    Windows Vista CHKDSK:
    http://www.windows-help-central.com/windows-vista-chkdsk.html

    Windows Vista Defragmentation:
    http://windows.microsoft.com/en-us/windows-vista/Improve-performance-by-defragmenting-your-hard-disk


    Continue by fixing your Windows Update system...

    32-bit Windows Vista:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
    both times. Check the "I agree" box and click on "Next". Check the box
    for "Run aggressive options (not recommended)" and click "Next". Let
    it finish up and follow the prompts until it is done. Close/exit and
    reboot when it is.

    64-bit Windows Vista:

    Download, install and run...

    System Update Readiness Tool for x64-based Systems
    http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064


    Reboot and logon as administrative user.

    Try to get updates.

    Come back and let us know.
     
    Shenan Stanley, Jan 9, 2010
    #2
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  3. jaderoses

    M.S. Guest

    I am not the original asker of this question but I am getting the same error.
    The error is that : "Windows could not search for new updates. Code 80080005"

    My edition and version information is:

    Windows Vista Home Premium Version 6.0 (Build 60001:Service Pack 1)

    I am also using Internet Explorer 8 Version: 8.0.6001.18828 and my computer
    is running the 32-bit version of Windows

    I am the only user so I am always and administrator and I have a proper
    firewall and current and updated virus protection. I have tried the
    "Microsoft Fix It" and it told me that the automatic system was not able to
    fix the problem.

    Any instructions on how to fix this so my computer can continue to
    automatically check for and install my updates would be appreciated.

    Thank you.
     
    M.S., Jan 9, 2010
    #3
  4. jaderoses

    Peter Foldes Guest

    Courtesy from a post by TaurArien MS MVP

    <snip>

    For Vista

    0x80080005 implies that Microsoft Installer is not configured properly or
    may have malfunctioned.
    Run the Startup Repair tool by using the Windows Vista installation disc

    1. Insert the installation disc.
    Note: The computer must be configured to start from a CD or from a DVD. For
    information about how to configure the computer to start from a CD or from a
    DVD, see the information that came with the computer.

    2. Restart the computer. To do this, click Start, click the arrow next
    to the Lock button, and then click Restart.
    Note: If you cannot restart the computer by using this method, use the power
    button to turn off the computer. Then, turn the computer back on.

    3. Set your language preference, and then click Next.
    Note: In most cases, the startup repair process starts automatically, and
    you do not have the option to select it in the System Recovery Options menu.

    4. Click Repair your computer.

    5. In the System Recovery Options dialog box, click the operating system
    that you want to repair, and then click Next.

    6. In the System Recovery Options menu, click Startup Repair to start
    the repair process.

    7. When the repair process is complete, click Finish.

    To run the Startup Repair tool if the computer has preinstalled recovery
    options

    Note: In most cases, the startup repair process starts automatically. Follow
    these steps only if Startup Repair does not start automatically.

    8. Remove all floppy disks, CDs, and DVDs from the computer, and then
    restart the computer.

    9. Follow one of these steps:

    a) If the computer has a single operating system installed, press and
    hold the F8 key as the computer restarts. You must press the F8 key before
    the Windows logo appears. If the Windows logo appears, you must restart and
    try again.

    b) If the computer has more than one operating system, use the arrow
    keys to select the operating system that you want to repair. Then, press and
    hold F8.

    10. In Advanced Boot Options, use the arrow keys to select Repair the
    computer, and then press ENTER.

    11. Click a keyboard layout in the list, and then click Next.

    12. Click a user name in the list, enter the password, and then click OK.

    13. In the System Recovery Options menu, click Startup Repair.

    14. When the repair process is complete, click Finish.

    <end snip)
     
    Peter Foldes, Jan 9, 2010
    #4
  5. jaderoses

    vistamista Guest


    Here is my (vistamista) info:

    winver didn't work for me so i copied the following from the basic info
    about your computer page

    Windows Vista Home Premium
    Copyright 2007 Microsoft Corporation. All rights reserved.
    Service Pack 1

    IE info is:
    Version: 8.0.6001.18813

    My computer is running a 32-bit version

    Using Norton antivirus - but it's having probs too

    Have tried deleting the update history from Windows Update...didn't fix
    anything
    Ran MalwareBytes and found nothing.
    Tried the Windows Vista CHKDSK but don't think it ran even with a full
    restart.
    Also tried the Microsoft Fix It and it didn't seem to finish downloading.
    Have already defraged lately.
    Tried to reset Windows Update, it couldn't complete.

    Downloading some spyware software and checking that now.

    Any info would be helpful. Thanks.
     
    vistamista, Feb 15, 2010
    #5
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