error code 800B0001

Discussion in 'Windows Update' started by frustrated1, Jun 26, 2009.

  1. frustrated1

    frustrated1 Guest

    Cannot install security or other window updates since 4-14-2009. Last
    successful windows update was: Windows Malicious Software Removal Tool -
    March 2009 (KB890830) Installation date: ‎3/‎13/‎2009 7:51 PM

    When running windows update get msg: Error(s) found: Code 800B0001 Windows
    Update encountered an unknown error. Installed and ran System Update
    Readiness Tool but no resolution. Using 32-bit version of Vista
     
    frustrated1, Jun 26, 2009
    #1
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  2. Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
    posting to this newsgroup.

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
    (only!) in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Jun 26, 2009
    #2
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  3. frustrated1

    TaurArian Guest

    frustrated1 wrote:
    :: Cannot install security or other window updates since 4-14-2009. Last
    :: successful windows update was: Windows Malicious Software Removal
    :: Tool - March 2009 (KB890830) Installation date: ?3/?13/?2009 7:51 PM
    ::
    :: When running windows update get msg: Error(s) found: Code 800B0001
    :: Windows Update encountered an unknown error. Installed and ran
    :: System Update Readiness Tool but no resolution. Using 32-bit
    :: version of Vista


    You Cannot Install Some Updates or Programs
    http://support.microsoft.com/kb/822798

    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    Disclaimer: The information has been posted "as is" with no warranties
    or guarantees and doesn't give any rights.
     
    TaurArian, Jun 26, 2009
    #3
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