Error codes: 8007371B and 80070490

Discussion in 'Windows Update' started by Dave, Aug 15, 2008.

  1. Dave

    Dave Guest

    I'm attempt to install the updates from Tuesday 12th adn I cannot. I have
    attempted to install them singularly but they keep coming back with the
    errors above.

    KB953838, KB951066, KB953733, KB91072, KB952287 and KB906866


    update log - too big to post (200kb) -
    http://www.conforums.com/dave/WindowsUpdate.log

    Help please.

    TIA Dave.
     
    Dave, Aug 15, 2008
    #1
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  2. Dave

    Dave Guest

    Update: So I fogot to say I run vista home premium 64 bit
     
    Dave, Aug 15, 2008
    #2
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  3. Dave,

    0x8007371b ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE
    One or more required members of the transaction are not present.

    KB906866 is for XP, not Vista: http://support.microsoft.com/kb/906866
    KB91072 is an update from 2006 and also not for Vista. The KBs are now
    in 6 digit format. Please provide the correct number.

    You could try running this tool to see if it helps to get the updates
    installed as the article cites error code 0x8007371B:

    Description of the System Update Readiness Tool for Windows Vista
    http://support.microsoft.com/kb/947821

    Download link:
    System Update Readiness Tool for x64 based systems (KB947821)
    http://www.microsoft.com/downloads/...06-D9F1-4700-ACF3-3A58D533597A&displaylang=en

    Download and *save* Windows6.0-KB947821-v2-x64.msu
    When the download completes close *all* open programs and browsers.
    *Right* click Windows6.0-KB947821-v2-x64.msu, choose 'Run as
    administrator', and follow the prompts to allow it to run.

    If that doesn't resolve the inconsistencies, suggest contacting MS for
    *no-charge* assistance in getting the Security updates installed.

    From: MS08-045: Cumulative security update for Internet Explorer
    http://support.microsoft.com/kb/953838

    " How to obtain help and support for this security update
    For home users, no-charge support is available by calling 1-866-PCSAFETY
    in the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local
    Microsoft subsidiary for support issues with security updates, visit the
    Microsoft International Support Web site:
    http://support.microsoft.com/common/international.aspx?rdpath=4
    North American customers can also obtain instant access to unlimited
    no-charge e-mail support or to unlimited individual chat support by
    visiting the following Microsoft Web site:
    http://support.microsoft.com/oas/default.aspx?&prid=7552 "


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 15, 2008
    #3
  4. Dave

    Dave Guest

    Thanks for the prompt reply. I've got one of the KB numbers wrong, but the
    rest are straight of the vista update page - see screen shoot:
    http://www.conforums.com/dave/updates.jpg.

    I'll check the readiness tool out and see if it resolves anything.

    Again. thanks for the assistance.

    Dave.
     
    Dave, Aug 15, 2008
    #4
  5. You meant KB905866, not KB906866, and the full KB number of the other
    update is KB951072, hence the confusion.
    I'm curious to see if running the tool will resolve the inconsistentcies
    and allow the updates to install, Dave. <fingerscrossed>

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Aug 15, 2008
    #5
  6. Dave

    Dave Guest

    The tool wouldn't install, it kept comign back with an error about not for
    use with this platform. It turns out part of vista was corrupt. I ended up
    re-installing the OS - not a full reinstall, just a repair.

    All updates successfully installed then.

    Thanks for your assistance.

    Dave.




     
    Dave, Aug 17, 2008
    #6
  7. You're mowst welcome, Dave. Nice to see the system is updating once again.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Aug 18, 2008
    #7
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