Error codes with no help from Microsoft

Discussion in 'Windows Update' started by AndSwe, May 20, 2008.

  1. AndSwe

    AndSwe Guest

    It seems that there are quite a few people getting error codes when trying to
    update their Windows version. It sure has happened to me, I'm getting the
    "Error(s) found: Code 8e5e0147". However, when I'm trying to see the reason
    for this error code by searching any Microsoft site (including the search
    done by following the "Get Help"-link on the Windows update window) I get no
    matches.

    Clearly, someone knows what this error code means, it's not like my program
    crashed inexplicitly, but why isn't there any solution or comment on any
    Microsoft site? I have had this error for roughly a month by now and I am
    getting really tired of seeing no solution being offered by Microsoft.

    ----------------
    This post is a suggestion for Microsoft, and Microsoft responds to the
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    http://windowshelp.microsoft.com/co...3ffd7fa4f30&dg=microsoft.public.windowsupdate
     
    AndSwe, May 20, 2008
    #1
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  2. AndSwe

    Jim Guest

    Yahoo found quite a few discussions of this error.
    Jim
     
    Jim, May 20, 2008
    #2
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  3. You problably have some more usefull errors in your windowsupdat.log (in
    the windows directory).
    Can you check and post back some of the error codes that you see?


    Eddie Bowers
    Security Support
    Microsoft Corporation

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Eddie Bowers [MSFT], May 21, 2008
    #3
  4. Please see this page http://dts-l.net/goodpost.htm then post back to this
    thread with the information we'd need to be able to assist you properly.

    ================================

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
    AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    attempting to install the update(s). If you disable the third-party
    firewall, make certain that you enable the Windows Firewall!

    =====================

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/ph/6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
    associated with the download/install.

    How to read the Windowsupdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.

    4. Windows Update Checklist:
    http://www3.telus.net/dandemar/updtcl.htm

    ===========================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport
     
    PA Bear [MS MVP], May 21, 2008
    #4
  5. Try this tool I just published. It works for 90% of problems. I have been
    using it (and updating it) for a long time, but just recently modified it
    so that it could be posted publically.

    http://www.codeplex.com/aureset

    Eddie Bowers
    Security Support
    Microsoft Corporation

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Eddie Bowers [MSFT], May 22, 2008
    #5
  6. AndSwe

    AndSwe Guest

    Here is some relevant outtake (I hope):

    2008-05-22 21:14:14:456 1016 124c Agent *************
    2008-05-22 21:14:14:585 1016 124c DnldMgr *************
    2008-05-22 21:14:14:585 1016 124c DnldMgr ** START ** DnldMgr: Downloading
    updates [CallerId = AutomaticUpdates]
    2008-05-22 21:14:14:586 1016 124c DnldMgr *********
    2008-05-22 21:14:14:586 1016 124c DnldMgr * Call ID =
    {D0820192-8C8E-4800-BB7F-D85BBDC8F1F5}
    2008-05-22 21:14:14:586 1016 124c DnldMgr * Priority = 3, Interactive = 1,
    Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-05-22 21:14:14:586 1016 124c DnldMgr * Updates to download = 1
    2008-05-22 21:14:14:586 1016 124c Agent * Title = Update for Windows
    Vista (KB938371)
    2008-05-22 21:14:14:586 1016 124c Agent * UpdateId =
    {2755FE78-B713-49A3-8282-44088C76899D}.102
    2008-05-22 21:14:14:586 1016 124c Agent * Bundles 1 updates:
    2008-05-22 21:14:14:586 1016 124c Agent *
    {7CF5B39C-D73B-4516-8B98-62F64C2B8368}.102
    2008-05-22 21:14:14:590 1016 124c DnldMgr *********** DnldMgr: New download
    job [UpdateId = {7CF5B39C-D73B-4516-8B98-62F64C2B8368}.101] ***********
    2008-05-22 21:14:14:590 1016 124c DnldMgr * Queueing update for download
    handler request generation.
    2008-05-22 21:14:14:591 1016 124c DnldMgr Generating download request for
    update {7CF5B39C-D73B-4516-8B98-62F64C2B8368}.101
    2008-05-22 21:14:15:171 1016 124c Handler Generating request for CBS update
    7CF5B39C-D73B-4516-8B98-62F64C2B8368 in sandbox
    C:\Windows\SoftwareDistribution\Download\13b20d0baf308989befe0e1d4c523f40
    2008-05-22 21:14:15:171 1016 124c Handler Selected payload type is ptExpress
    2008-05-22 21:14:15:180 1016 124c Handler UH: DpxRestoreJob returned
    0x80070002
    2008-05-22 21:14:15:180 1016 124c Handler Detected download state is
    dsHavePackage
    2008-05-22 21:14:27:151 1016 dd4 Handler FATAL: CBS called Error with
    0x8e5e0147,
    2008-05-22 21:14:27:151 1016 124c Handler FATAL: UH: 0x8e5e0147: Async stage
    operation failed in CUHCbsHandler::StageCbsPackage
    2008-05-22 21:14:27:173 1016 124c Handler FATAL: Request generation for CBS
    update complete with hr=0x8e5e0147 and pfResetSandbox=0
    2008-05-22 21:14:27:173 1016 124c Handler FATAL: Error source is 106.
    2008-05-22 21:14:27:173 1016 124c DnldMgr FATAL:
    DM:CAgentDownloadManager::GenerateAllDownloadRequests:
    GenerateDownloadRequest failed with 0x8e5e0147.
    2008-05-22 21:14:27:173 1016 124c DnldMgr Error 0x8e5e0147 occurred while
    downloading update; notifying dependent calls.
    2008-05-22 21:14:27:916 1016 124c Agent *********
    2008-05-22 21:14:27:916 1016 124c Agent ** END ** Agent: Downloading
    updates [CallerId = AutomaticUpdates]
    2008-05-22 21:14:27:916 1016 124c Agent *************

    ####################################

    Note! I have had no problems with any updates up until this one.

    AndSwe
     
    AndSwe, May 22, 2008
    #6
  7. AndSwe

    AndSwe Guest

    You are right, and so does Google, but if you look in these discussions have
    you managed to find a solution? I did the search for "error code 8e5e0147" in
    Google, I get 13 answers (and my original post has the number 1 spot,
    normally a good thing in a google search, bur not perhaps in this case), none
    particulary helpful. Most (all?) is basically a call for help.

    AndSwe
     
    AndSwe, May 22, 2008
    #7
  8. This is definitly a problem with BITS based on the log.
    Can you try my tool to see if it fixes it?
    http://www.codeplex.com/aureset

    Eddie Bowers
    Security Support
    Microsoft Corporation

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Eddie Bowers [MSFT], May 23, 2008
    #8
  9. AndSwe

    kneemick Guest

    When is it likely that those at a "higher level" will have finished? This
    error code has been driving me crazy and since it started appearing my puter
    has become unstable and slow so your fix being put back up would be
    appreciated.
     
    kneemick, Jun 25, 2008
    #9
  10. AndSwe

    Tina Guest

     
    Tina, Nov 10, 2008
    #10
  11. AndSwe

    AndSwe Guest

    I noticed you were the last person posting on this thread. Did you ever find
    a solution to the problem? I have had the error for a cool 9 months now, this
    thread seems to be the only one with any discussion on it (well last post was
    yours, back in June 08), still no official help from Microsoft.

    Now, the fact that the update doesn't work have made quite a few other
    updates fail, so I am a bit curious about exactly how one is supposed to
    "make sure that you always have the most recent updates installed".
     
    AndSwe, Feb 16, 2009
    #11
  12. AndSwe

    Moontrip Guest

    I had the same problem, and here was my solution, at least: My Norton
    Internet Security or Antivirus software(that came with my computer), had run
    out of its free trial. I renewed my subscription, and I updated the
    definitions through Norton, and I was able to finally update and install
    through Windows Update. It wasn't easy though, and I had to keep updating and
    restarting my computer more than once to make this happen through Norton.
    There is a free Antivirus basic software you can download called AVG. This
    has worked very well for certain people I know, and you can update virus
    definitions through it. Make sure you keep updating through your antivirus
    software until it says, "No New Updates Found", then restart and try to
    perform Windows Update. I think it will work. Good Luck!
     
    Moontrip, Apr 3, 2009
    #12
  13. AndSwe

    Bard of Ely Guest

    I am yet another person getting this problem. Windows Update wants to install
    6 updates but cannot and the code is _8E5E0147

    The help section is of no help and I am finding it all very annoying!
     
    Bard of Ely, Jun 10, 2009
    #13
  14. AndSwe

    Tae Song Guest


    Run command prompt as administrator

    Delete C:\Windows\Logs\CBS\CBS.log (a persisant copy is kept in
    C:\Windows\Logs\CBS\CBS.persist.log)

    Run SFC /SCANNOW

    If you get an error message like SFC could not repair components...

    Run findstr /c:"verify" "%windir%\logs\CBS\CBS.log"

    If you get text back, then copy that and post it here.
     
    Tae Song, Jun 10, 2009
    #14
  15. AndSwe

    Bard of Ely Guest

     
    Bard of Ely, Jun 10, 2009
    #15
  16. AndSwe

    Tae Song Guest

    No hablo español.

    Did you know Google has a language tool?

    The Windows Orb
    All Programs
    Accessories

    Right-click Command Prompt and select Run as administrator


    Type the following commands...

    delete C:\Windows\Logs\CBS\CBS.log

    sfc /scannow

    findstr /c:"verify" "%windir%\logs\CBS\CBS.log"
     
    Tae Song, Jun 10, 2009
    #16
  17. AndSwe

    Sue J Thomas Guest

    START > RUN .....
    good luck...
     
    Sue J Thomas, Jun 10, 2009
    #17
  18. AndSwe

    Gerry Guest

    Gerry, Jun 10, 2009
    #18
  19. AndSwe

    Tae Song Guest

    Windows Update runs the same kind of check as System File Checker, but with
    SFC you can drill down to the components Windows Update is having problems
    with by looking at the CBS.log.
     
    Tae Song, Jun 10, 2009
    #19
  20. AndSwe

    Gerry Guest

    Tae Song

    Using mainly Windows XP that is not a solution I have explored. I do
    have Vista on a second computer but I have never encountered serious
    problems trying to update. SFC can be a difficult tool to use if you
    update the system to a later SP version than the one on the users
    Windows XP CD.

    How to analyze the log file entries that the Microsoft Windows Resource
    Checker (SFC.exe) program generates in Windows Vista
    http://support.microsoft.com/kb/928228

    --


    Gerry
    ~~~~
    FCA
    Stourport, England
    Enquire, plan and execute
    ~~~~~~~~~~~~~~~~~~~
     
    Gerry, Jun 10, 2009
    #20
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