Error contacting service - XM radio in windows media player

Discussion in 'Windows Media Player' started by SJones, Nov 6, 2006.

  1. SJones

    SJones Guest

    Every day for approx. a year I have opened windows media player 10 - selected
    XM radio - logged in and listened to XM while I do my work. Today when I
    open WMP it says "contacting online store" (which is normal), but then it
    says "ERROR CONATCTING SERVICE, please try again later." I tried upgrading
    to WMP 11, but it made no difference. I have used several other PC's on my
    network and all ARE able to open XM Radio with WMP. I have not installed any
    new programs or updates on my PC nor on any of the other PC's I tried on the
    network. Three of the machines I used to test are identical in every way and
    only this one will not open XM radio within WMP. If I go to XM's website and
    login evrything works fine.

    Any ideas on what could be causing this problem?

    Thanks you.
     
    SJones, Nov 6, 2006
    #1
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  2. SJones

    SJones Guest

    Also - there is no error code listed, only the below error message.
     
    SJones, Nov 6, 2006
    #2
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  3. SJones

    Dan Guest

    I am getting the same error message (Error Contacting Service Please try
    again later) in WMP 11. I am able to sign in to XM Online via the IE browser.
    It also used to work for me in WMP10.
     
    Dan, Nov 7, 2006
    #3
  4. SJones

    SJones Guest

    Hi Dan,

    That is exactly what mine is doing as well. I spent most of the day looking
    for a fix and found nothing. I loaded WMP11 in hopes of fixing the problem,
    but it had no effect. Let's hope someone on here with more experience
    answers our post.
     
    SJones, Nov 7, 2006
    #4
  5. SJones

    Mike Guest

    You can add me to the "This is happening to me". It happens on 2 different
    computers. One version 10 the other 11. ~mike
     
    Mike, Nov 8, 2006
    #5
  6. SJones

    BC Guest

    It's been driving me crazy the last few days too.
     
    BC, Nov 8, 2006
    #6
  7. SJones

    doc30 Guest

    I've had the same problem when my auto updates installed WMP ver 10 at home.
    I restored the old version and it worked fine. It seems the new versions are
    not compatible with XM radio. Has anyone else found this to be true?
     
    doc30, Nov 10, 2006
    #7
  8. SJones

    sarch2b Guest

    I started receiving this message this week, was running WMP 10, updated to
    WMP 11, still the same message.
     
    sarch2b, Nov 10, 2006
    #8
  9. SJones

    Niccum Guest

    When I first updated to WMP 11, it worked, but last week it stopped working
    for me as well.
     
    Niccum, Nov 10, 2006
    #9
  10. SJones

    phillippbo Guest

    Add me to this list. The only thing that I know has changed is XM's homepage
    has been redesigned. Has anybody noticed if the address for the player
    changed?
     
    phillippbo, Nov 11, 2006
    #10
  11. SJones

    frustrated Guest

     
    frustrated, Nov 11, 2006
    #11
  12. SJones

    BC Guest

    I emailed XM Listener Care and got this response back:

    Thank you for contacting XM Satellite Radio

    In response to your email, we do apologize for the inconvenience that you
    may have experienced; we are currently making updates to our website, during
    this period there may be instances where your ability to access our online
    service may be hindered. If the issue persists please try and login using
    through internet explorer or Firefox

    If we can be of further assistance, please feel free to send an additional
    email or you may contact a Listener Care Representative directly at 1-800-XM
    RADIO (800-967-2346). For commercial accounts, please contact 1-888-689-2300
    or view the Frequently Asked Questions at commercial.xmradio.com.
     
    BC, Nov 14, 2006
    #12
  13. SJones

    canaanskier Guest

    I am having the exact same issue with computers at home and at work using WMP
    10 or 11. When I try to get to XM Radio WMP responds "Error Contacting
    Service." The problem became evident only within the last two weeks. Is
    there anyway to modify the links in the online stores by going to the
    registry? If anyone knows, please post.
     
    canaanskier, Nov 14, 2006
    #13
  14. SJones

    alienator Guest

    Try Deleting all ur Cookies and internet files, Close all browsers and
    restart the computer is what Costumer care from XM said to me. nad it fix the
    problem on WMP 11
     
    alienator, Nov 15, 2006
    #14
  15. SJones

    Ron Guest

    I've received the same message. However for the past couple of days when I
    try to go to XM I'm receiving a password dialog box, wanting a user name and
    password. I tried my XM account information - doesn't work. This is the
    message in the box:

    The server xmro.xmradio.com at Sun ONE Web Server requires a username and
    password.
     
    Ron, Nov 19, 2006
    #15
  16. SJones

    gpservice

    Joined:
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    Error contacting service fix

    I think I may have found a fix for this! It worked for me anyway. First, completely remove WMP (check this link first and pay attention to removing updates step- [techie-buzz.com/tech-news/how-to-uninstall-windows-media-player-11.html]How to Uninstall Windows Media Player 11[/url]) (just add hypertext protocol, a colon, and a couple of backslashes in the begining of the link ;) ). Reinstall media WMP11 and select "custom" install. When prompted to select online stores to setup DO NOT select XM radio. Select the option to set up later. After the installation is complete the player should launch automatically. If it doesn't launch directly to the online store (you shouldn't have to add it), select it and see what happens. Good luck.

     
    Last edited: Apr 22, 2010
    gpservice, Apr 22, 2010
    #16
  17. SJones

    gpservice

    Joined:
    Apr 22, 2010
    Messages:
    2
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    0
    I think I may have found a fix for this! It worked for me anyway. First, completely remove WMP (check this link first and pay attention to removing updates step- [techie-buzz.com/tech-news/how-to-uninstall-windows-media-player-11.html]How to Uninstall Windows Media Player 11[/url]) (just add hypertext protocol, a colon, and a couple of backslashes in the begining of the link ;) ). Reinstall media WMP11 and select "custom" install. When prompted to select online stores to setup DO NOT select XM radio. Select the option to set up later. After the installation is complete the player should launch automatically. If it doesn't launch directly to the online store (you shouldn't have to add it), select it and see what happens. Good luck.
     
    gpservice, Apr 22, 2010
    #17
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